I wanted my pizza dropped off at work at 1150,it did not come I called and got cussed out on the phone

I know a few of the workers here so I might be biased. A lot of the workers are cool but there is one guy there who I don't know the name of who is for lack of a better term a dickhead. My cousin and I were in eating in one day and he was screaming at his coworkers to work harder or something when it was late and we were the only ones in the building. read more

This review is specifically for Nia who claimed herself as the manager and THIS WOMAN NEEDS TO BE FIRED ASAP. I'm a regular customer at this same Domino's location in Dixon, IL for awhile and I'm also a rewards member and I've ordered many many times before and my order is pretty standard always which is a large veg pizza and chicken wings. Never was it messed up and the young girls I've seen working there are super sweet and I've always tipped generously. Anyways, I placed my regular order for delivery and what I received was very raw chicken wings with pink uncooked meat inside with raw smell and taste and a raw tasting pizza with tons of raw tasting tomato sauce with uncooked veggies and hard chewy uncooked raw dough. Wings were so bad I had to trash them. Despite placing in the oven they didn't taste any better. I don't like wasting food but had to still throw it away. Raw uncooked poultry or meat is a health hazard and I'm not sure these guys know that. When I called immediately, Nia lady picked up my call and she kept interrupting me, she didn't have the decency to talk nice or be polite and before I could ask her name who I was talking to she hung up on me.. I never received a resolution or refund email after awhile so I called back and this time I asked her name and still she was obnoxiously inappropriate, accusatory stating that I should have asked for extra pizza sauce on mine (no I did not and it's the same order as always) and I should make sure I ask for less sauce and then ask for the wings to be run through oven 3-4 times when I order next time. She made it sound like I don't know how to order and that I should make changes to how I should be ordering rather than owning up the mistake. She was beyond rude that I had to go out of my way to complain to domino's corporate office about her. Never had this kinda experience with anyone working here before and everyone has been very polite and nice otherwise and never had prior issues. This Nia lady even told me that the staff didn't know how to make pizzas right and what they're doing know is the right way and that I should ask for over cooking or being burnt.. I hope Domino's sees this review and takes action on her. The staff were making pizzas right before until this woman maybe started giving messed up instructions to them. read more

Placed online order. Order they received didn't match my confirmation email. Took food back with copy of email and they refused to do anything about it. Waiting on the owner to contact me If I could give zero stars I would for the so called manager of the store. She needs a lesson in customer service and how to make things right with a customer. As long as she is still employed we will no longer order from your location. read more

Delivery and late hours AND usually good food My wife n I order from them regularly and are both grateful there is one in town read more

I LITERALLY GOT ROBBED BY DOMINO's Store # 2746! I ordered a Thin and Crispy pizza and received an undercooked, barley warm, hazardous, inedible mess. I called and complained to a chump kid who could care less and was denied a manager or refund! UN EXCUSABLE PATHETIC SERVICE read more

Domino's Pizza - Inedible, Soggy, Luke Warm, Undercooked Trash - Pizza Near Me - Dixon, Illinois

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Never seem to get phone orders right. This time they messed up an order placed with there app. In the past they were great about making the pizza over, this time they would not. Heard lame excuses about the manager not being there. I was told to come to the store at 7 p.m. When I arrived the manager was not there. I was told she was at another store that was about 40 miles away. I gave them the pizza back and called my credit card carrier to dispute the transaction. So check the order before leaving the store, these guys are good at messing up take out orders. Be a good idea to pay after checking your orders instead of using the app and paying at that time. read more

Horrible, they got my order so wrong and the apple dip doesn't even fill up half way. Overall disappointing. They didn't take criticism very well and blocked my number because of it. I wish i could rate it a zero, i used to love dominos but now i will never recommend it. read more

We called the Dixon,IL store and placed an order for two pan pizzas with different toppings. After waiting almost an hour the pizzas arrived and they both have the same toppings. My daughter called to complain and the gentleman on the phone said they would give us pizza they screwed up on and wanted the one they made a mistake on back. before she was even done talking to him he hung up. she then called back and asked for a manager. We were told that they would have a pizza to us in about 25 minutes. the manager also stated they would like the pizza there was an error back. The 2 employees are virtually useless seeing now 1/2 the people are left without food while others are eating theirs. read more

So glad to have Domino's back! This location has just opened on October 18th and they are thriving! read more

Domino's Pizza - Store hours - Pizza Near Me - Dixon, Illinois

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Horrible customer service. They messed up my order and no a single apology. I will never go back.