Unless you want to pay an additional $400 for a photo avoid at all costs! This place ruined our day! The absolute low of our vacation. I would first like to say I have swam with dolphins elsewhere in Cancun before and had a lovely time, at dolphinaris this was not the case. The day started out fine, although it was a bit sad to see so many Dolphins crammed into shallow swimming pools, but the actual Dolphin interaction part of the day was good. Amongst many small things that put a damper on the experience the worst was the photos. They would not let us take any photos of our own, they actually kicked my mother, who had paid for the Dolphin encounter, off the pool/ observation area because they did not want her taking photos with her phone. Then at the end of the day they tried to charge us $365 USD ($460 CAD) for a CD of our photos with the Dolphin! This did not include printed photos or a frame, $460 for just one CD of our photos! My son is now crying at this point because he was excited to take a photo of him and the Dolphins for show and tell, they then have the audacity to make me a "deal" and offer to sell me the 10 cent CD for $200 USD. When I said I would not pay $365 for photos they were then quite rude with me and told me to put my cell phone in my bag as they did not want me to take pictures of the photos of my son on the display screen with it. The last place I swam with Dolphins provided pictures and a CD for a fraction of the cost. So now we have no photos of the dolphin experience and had we known they would have the gull to charge more for a CD of photos than the cost of the actual day with the Dolphins for 3 people we would have chosen ANY other dolphin place. We left feeling scammed, angry and with my son still in tears. The tickets to swim with the Dolphins cost us just under $400 USD ($491 CAD) for two adults and a six year old child. Lockers were $7 each and and the painted tshirt was $41, so all together the 1.5hr day cost us $560 CAD, which I find fair, but had we gotten the CD of photos the 1.5 hr activity would have cost us over $1000. My Vegan option for lunch was a side salad ( box filled with the hamburger toppings) with mustered as they only had Caesar dressing. We were told we would be back at our hotel by 2pm when we booked but then they told us the bus did not leave till 1:50, so we missed the shuttle for our next activity which was to pick us up at our hotel at 2:30. Again all these small things I would normally over look, but the photos I can not. We leave Cancun tomorrow so we can't re do the dolphin experience else where before we go. So we have pictures. It is really sleazy that they would ask $365+ USD for a CD of photos after you are already there and had your time in the water. It's extortion and if they do get their act together quick I can't see them lasting long. This is a company that is just looking to make money when people are in a compromising position, even trying to charge me $4 for a bag of chips (that already came in the lunch I pre paid for ) when my sons lunch still had not come when everyone was done eating, however online reviews have never had more weight in consumer decision and there are many other dolphin places in Cancun. read more