While on vacation to Cancun we decided to check out the dolphin experience, for a unique family experience. We arrived and got a quick run down of what expect during our time. It was noted we couldn't take our phones with us, which is a way to prevent t guests from getting free pictures of the dolphins. I quickly realized photos at the end is how they make the majority of their money, which then obligated you to buy their photos. While I get that's how they make most of their money, they way they charge for pictures is extremely expensive on a way to take advantage of guests; more specifically tourists. From inside the main building you can take video and pictures if you want, but after that you have to out your camera and phones away. A locker to secure our items while out in the water was also $15, but they also charge a $5 deposit on top of that like a security deposit. To hold for whatever reason, when the $15 you don't get back anyways. It's a sneaky way of possibly getting a little more money out of you. The actual dolphin experience was cool. We got to ride out from the center of the pool with one of the dolphins, and got to see then do tricks. While the dolphin trainer told us about the specific dolphins we got to see, and dolphins in general. The experience itself was about 45 if I had to guess, and the dolphin trainer was friendly and entertaining. WHERE THEY GET YOU: We were told it was $35/photos but upon arrival we learned it was actually $35/PER PERSON and not photo. We went as a group of 4 expecting to get at least family photos at $35/each, but with it actually being $35/per person. Our group of 4 picture was going to be $140...that's insane! The sales rep tried to get us to get the package deal of all the photos for $220; as if that was better. But if I wasn't going to pay $140 for a single group picture, I definitely wasn't going to pay $200 for all of our pictures. We opted to just get pictures of each of the boys, which was $70 and even that I was highly annoyed with. Overall: Pricing is very misleading, and with not being able to take your own photos. You're forced to get their extremely expensive photos for memories, or you're left with no pictures at all. read more

There's Wi-Fi by the photo area, dolphin ride was pretty cool. No camera or phones allowed so they can make you buy the photos - pricey. Remember to bargain for discount! read more

Dolphinaris - Arts & Entertainment Near Me - Cancún, ROO

We took our kids to this location. They had a great time swimming with the dolphins. It was a great experience. Like anything, they will have picture/video packages they start out selling for way too much money and come down in price to something that is still high. Worth the experience. We were up top watching and took all the photos and videos we needed for memory purposes. read more

TOURIST TRAP!!! WASTE OF MONEY!! What a terrible "dolphin" experience in Cancún. Aside from the total INCOMPETENCE of the employees, the experience was a supreme waste of time and money. There were 12 people in our group with 1 dolphin and 1 RUDE trainer who never told us anything interesting about the dolphins. We literally left the water with minimal interaction because there were TWELVE PEOPLE in our group + we didn't learn one thing about dolphins. The trainer was rude and dismissive. Everyone in our group was like, "This Sucks." I have never been more disappointed in my life. What a terrible waste of a precious vacation day and hard earned money. Steer clear if this awful experience. You've been warned! read more

Rather pricey for what you get. $15 to rent a locker. $140 to download your pictures and they look like Minecraft. Not suitable for printing. Total rib off. read more

Customer service is subpar, the employees don't leave you alone (i said i didnt want help and they looked at me like i was an idiot), water is $8, locker is $15, pictures are $40, and the amount of time you actually get with dolphins is probably like 10 minutes max. There's also no chairs indoors so if your shuttle drops you off 30 mins early... stand there in the cold AC. Bring water, bring snacks, or just don't go. Definitely don't recommend. read more

If I could give less than one star I would. Would not return or recommend going here. Dolphins kept in conditions like this is sad for me to see...less than 60' pools that are smaller than our hotel pool is really, really sad...the gal said it's 20' feet deep and was proud! I didn't ask where they obtained the beautiful creatures, I could only imagine. Of course we came to see the dolphins, and I didn't want anything to do with them once I entered. My husband took the kids, I watched in horror as the poor dolphins did tricks for HOURS (our appointment time was 3pm and we got here before noon) so we could see lines of folks before us...I felt absolutely mortified we paid for this, as it encourages the bad part of "swimming with dolphins" (if you know PETA or Humane Society thoughts behind this, you understand what I'm saying). Apparently hubby bought a 2-for-1 "deal" through our hotel and I couldn't tell you how much he paid as I'd be super mad, and I'm not a fan at all of this kind of business, but besides that, I was in shock of other aspects (see below). I absolutely love water parks, but I hated this one. The good part is the place was pretty empty so we could find a seat/lounge chair anywhere. You bring your own towel as they charge you to use one here. The restrooms were filthy, only 2 worked in the ladies room. The folks working here were anything but pleasant. I saw numerous guests in the water park who had obtained injuries (Ice packs held against their back) from slipping getting into the tube ride. They use tile flooring in the pools, which is super slippery! The wave pool goes up to 8' deep and has tile flooring! The lazy river was what I was looking forward to, and they didn't allow tubes on the lazy river (what?!), instead they encouraged us to "buy our own tubes" (but the water slides have tubes, can we take those to the river? Nope!) very odd indeed...the lazy river was filled with folks walking in it, an odd site to see! As I left the park I noticed a rack of tubes you could "rent" for the lazy river. Another charge, go figure. And the lazy river smelled, like urine! There's a neat climbing rope thing in the water with a Dome shape parachute-looking inflatable with a large rope for climbing(?), but the lifeguards said only smaller than 4' height could go in. (What?) bummer! We could've had fun on that! The large tube ride looked frightening! We climbed it, great views of the hotels from up there, but we were all too terrified to try (looked like you could slip off the sides, no railing) and we just couldn't stomach it. The food "buffet" only had hotdogs, hamburgers, and tortillas, among French fries, pork, and limited selection in comparison to our all-you-can-eat buffet at our hotel. (No chicken). The best was the refried beans and Mexican rice. There's a roller coaster and some theme park things, but we didn't pay extra for that (and my kids didn't think they looked safe)... There's a zip line that looks fun, it costs extra too. Everything seems extra: towels, lockers, food, stuff you can get used to at other themed areas in the Cancún area cost extra. We did one tube ride and they allowed us to go 2 seconds after the guests in front of us. We wouldn't see that in the states! My daughter and I rode together and feared we would fall off the sides. There wasn't a line at all. Normally we'd spend all day at a water park, especially on the tube-rides. Here we did not enjoy the fear-factor. Everything from the cement stairs you climb that jiggled felt rickety to us. When you get close to the dolphins, you have to get wrist bands and take off all sunscreen, jewelry, and it costs $15usd for lockers. The cocktails are free, but buffet, towels, and tubes is not free. Very unlike other parks in Cancun. Oh, they take photos of your dolphin experience and charge $100 to have as many as you like... This place was pretty empty and my kids said they wouldn't want to come back. Me neither. It was a no-bueno experience all around. read more

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My kids and I decided to try swimming with the dolphins and bought the advanced package to get more time with them ... it was so fun and unlike any other activity we've done in Cancun ... the whole experience is about 45 minutes and you get to touch , kiss , and ride the on the belly of the dolphin ... would totally come back and do it again in the future ... at the end there's an option to purchase pictures taken by a professional photographer (prints and digital ) ... these pictures were taken by my husband from above the facility ! read more

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The experience with the dolphins itself is wonderful! The trainers too are good. But I gave this place 1 star because I felt robbed being in this place. They will ask you to put your phones away of course and will charge $70 USD all photos PER PERSON! Since you would want a copy of your experience, they basically will not give you any choice. They gave a DISCOUNT instead of 70, they charged 50 each. So you are looking at $250 USD for a party of 5. If you opted to purchase 1 family photo $180 USD. If you decided to go, I recommend bring somebody that can be on the Patio to take pictures!!! read more

Horrible experience. The park was entirely under renovation and incredibly overpriced. Five stars for the employees at Ventura Park, they were super kind and friendly. But the organization itself not only rips people off (photos, prices, etc.) but there is a lack of transparency in the packages. My family paid for the package online that specifically listed swimming with dolphins, but upon arriving were told it would be an extra $25 per person to swim. Dolphins were super friendly, albeit clearly mistreated. Trainers seemed irritated and annoyed during the entire session, and it was all so unnatural. Your turn to pet the dolphin, no! you wait in line, all of that. Any other place would have been better. read more

Not worth the money! Few strokes and kiss and phot charge is ridiculously pricey. Saw other groups swimming with dolphins. That looked fun.

Had an awesome experience .. something totally unforgettable! Interacting with the dolphins is AWESOMe what more Can I say .. trainer was super nice and informative .. only reason I'm giving this place 4 stars is because of the pricing of pictures! They are literally gouging tourist. ! Yes it is something you don't do everyday BUT I'm pretty sure that if they lowered the price of the pictures the would Definitely sell a lot more! Business strategy 101. Others than that the experience with super! :) ETA: I have NEVER been to a place where they charge $15 To rent a locker or 6$ rent the donut floats! Outrageous. read more

came here because i really wanted to swim with the Dolphins!! We decided to book it through our hotel, our hotel had some inaccurate information. when you arrive you will need $17 American dollars to rent a locker. we were told $10. you get the $10 back it is a deposit. since we did not we had to leave our items with the people at the front desk, a little nerve racking not knowing if anyone will go through our items. We swam with Squallo and Mercurio. really well trained. we were given life jackets, told not to wear sunscreen to avoid over contaminating the salt water for the dolphins. there was only us and another couple in our group. but that didnt mean we got to do anything extra. they have two staff members one with a camera and the other with a video camera to capture it all! photos are of good quality and in jpeg format. if the experience did not cost enough to obtain all the photos and the video on disc it is about $365 dollars. both are on separate discs. they check the dvds/cd before you take them to make sure they work. (i am very happy they did that, had a bad experience in Orlando with photos on a disc that never appeared after doing something) so that was reassuring. to pay for photos printed is additional also. i saw someone taking a photo on their cell phone of a photo right away a girl came over and told the lady you need to delete that off your phone and she watched and made sure she did it. i mean this place is a business i could've done that too but that's ballsy! when it came time to pay the only form of payment we brought because my boyfriend is convinced that Discover is taken everywhere in mexico outside the US and that was how we paid for our excursion DISCOVER IS NOT ACCEPTED!! as screwed as we felt they let us try and swipe it and it said declined... now we were like great here went our great experience now we have no photos/videos to prove it/reminisce. so since our hotel was not far we opted to wait for the bus. this cab guy said that bus runs on the hour.. so my bf made a deal with him for $340 pesos which we didnt even have on us the rest was at the resort to go back and forth and back again so we could get my VISA in order to pay for the pictures... Lesson learned travel with more than one card.. I hope someone reads this and sees my story so they do not get screwed by having the wrong card!! Vacations should be priceless not stressful! read more

The swimming with the dolphins experience itself was incredibly unique and fun. We booked it from our hotel and were provided transportation by a third party company ( a separate cost as well). The staff were friendly and helpful, and the cost of $90 or so a person seemed high but possibly fair. The dolphins were adorable and their trainer Isaac professional and personable. We felt supported and genuinely had a good time. The downside of the trip is that no cameras or phones are allowed. You are also asked to remove watches and jewelry to avoid them getting lost in the water. The staff take multiple pictures of you during every activity with the dolphins, so you end up thinking those $90 were well spent after all. Yes, you couldn't take pictures with your phone but surely those professional pictures will be included in the hefty price... Wrong! You are asked to purchase the pictures at the end and the price choices are high ($35 for a single printed one), or very high ($79 for the entire day worth of pictures of a single person). The quality isn't as good as one would expect either. There is no in-between like asking for a couple of digital pictures for a reasonable price. We were so disappointed in this rigid rip off policy we left without buying any. These prices are higher than even on a cruise, and at least on a cruise you have the option to use your own devices. Everything else was great but this definitely soured the experience. We will have to rely on our memories for this trip the old fashioned way... read more

Marco was a great guide! We enjoyed our time and he was very patient with the kids! The dolphins were so sweet.

Our trip to Dolphinarius Cancun was definitely the most memorable part of our one week vacation! We booked the Trainer for a Day program which lasts for the entire day (9am to 5pm). If you book in advance you could get anywhere from 25% off promos (5 days or more in advance or sometimes applicable over certain seasons) to 50% off promos (several months in advance for certain tourist originations). Be sure to visit the promotions section of the website AND chat to the support agents online too see deals you can take advantage off! They offer several types of programs each day but for the price you pay and the time you spend with the dolphins (let alone all the amazing things you learn about them), we decided the Trainer for the day program was hands down the best value!! Here is what we did: TRAINER FOR A DAY (with Edgar): - Cost: 150 USD per person (after a 25% promo from their website) - Optional 8 Photo Package: $50 USD (note this is ONLY available at the time of making the online booking!) See the linked picture for the prices of photographs packages that sky rocket onsite at the end of your program)s - Printed 8x10 Photos: 2 FREE per person (note that THEY already pick the two photos you get! 1x group photo AND 1x photo of you standing with the dolphin touching your finger tips) - Towels and Lockers: FREE for this program but otherwise 14 USD just for the locker. - Schedule broken down into 4x 25 minute sessions (total of 100 minutes or more with the dolphins - part 1 involves interactions and part 2 involves a ride): A. Orientation (feeling them and learning commands and behaviours) B. Dolphin Shirt Painting & "Foot Push" (exhilarating ride where you are pushed by your feet by two Dolphins at high speed - feel the power!) C. Dolphin Hugging & "Pectoral Ride" (holding onto one dolphin as it swims upside down) D. Backstage Tour (learn about their habitat and the organization and how much works goes into taking care of these amazing mammals) E. Lunch Break (included for free at the adjacent Ventura Park - simple burgers, fries, hot dogs, etc. - I suggest you bring your own lunch). Note you can also go the bar upstairs for free beverages (alcohol included but strongly suggest against it as it's best to stay focused during this all day program) F. Dolphin Show (this is a free show for Ventura Park visitors (it's a nice little 15 minute freebie for those who can't afford one of these cool programs) - it's optional for you but you can join (I suggest you do) G. Dolphin Jumps (where they take the group pictures!) & Scuba Dive (really only 15ft/5m deep but they give you weights and the respirator for oxygen down there - note that the tanks are detached and left at the surface with a long tube to your respirator). IF your flight is the next day you WILL NOT be able to scuba dive for your own safety!! H. Dolphin Kisses & "Dorsal Ride" (holding onto two dolphins as they swim) PRO TIPS: - Take the FREE shuttle (it has certain stops in the morning along the hotel zone and arrives at the park around 9am) - Bring your own lunch and bottled drinks (water) - Bring your own towels (unless you have this program then it's included) - You can put on sunscreen, BUT only on your face and it has to be rubbed all the way in so you don't even see it at all! (the dolphins are super sensitive to this stuff so please be considerate) - Bring a rashgaurd - Leave your jewelry at home! (otherwise you will have to leave it in the locker) - If you think you'll want more pictures (than the 2 FREE ones for this program only), make sure to purchase the packages online! There are no discounts or price matching or haggling for better photo packages onsite (well unless it's the all inclusive package which is already over $300 USD haha) - Take the FREE shuttle back, but try to be in the line by like 5pm or the line WILL get too long and the bus will get full and you will find yourself taking a taxi home. I've got to add that ALL the trainers were amazing and really cared for the dolphins! Edgar (the main trainer, has been there for a long time and was our main host) was superb and made our day just that much more memorable! read more

Dolphinaris - Photo and Video Price List as of December 2017 - Arts & Entertainment Near Me - Cancún, ROO

The experience with the dolphins was amazing...! The trainer was also great with us. But got so upset when we wanted to buy some pictures they were so pricey. We couldn't even buy one group picture because they wouldn't let us, they wanted us to buy one single pictures of each one of us... it would of cost us more than 400 dollars! So we left not buying one awesome memories with the dolphins... very disappointing read more

I got picked up from my hotel at 2:40 PM, it was dropped off at 3:05 PM. Once we got there, the man at the front told me though our excursion was at 4 PM. We had to wait for an whole hour! Once we got there, the group was pretty big. We were split into smaller groups of six people, and our guides were pleasant. He was funny, and very informative. However, this is not what I was expecting from the ads that I received. read more

Went today as swimming with dolphins has always been on the bucket list. What a mistake! This entire place seemed a little sketchy as this was basically an aquarium inside an outdoor mall. It seemed as if there wasn't enough room for the many dolphins inside this one pool. Also, one of the trainers mentioned that the "boss dolphin" was a very "complicated animal" which made me feel quite uneasy as that specific dolphin was swimming around me. As we were wrapping up, the next group was waiting to begin their dolphin experience where a sea line was entertaining them before entering the pool. Once the group was in the pool, I legit saw 2 employees walk the sea lion back inside to what looked like an office. Gawd only knows where that thing is forced to live! You cannot make this up!! The only positive of this experience was that this place was extremely close to our hotel so we didn't have to dedicate an entire day. However I do not recommend this place. It should be shut down and the animals should be set free. read more

I can't believe I forgot to write a review about this place! After extensive research, we decided on this place and chose to go with the swim with dolphins and chichen itza tour which also includes park admission and the tour is on a separate date. When we arrived early to the park before it opened, we told a staff we were there for our reservation for swimming with dolphins and they let us in before the place even opened! We checked in and it was some time before our reservations so in the area with the dolphin, go upstairs is a private pool and a bar! It was like our own little private place for a while! The best bartender I had ever met!! He made us so many unique drinks and was such a personality! He told us no tequila until after the dolphins since we still need to kiss them! Btw, for the swim with dolphin, this was the only bar included so unlimited drinks!! All other food was included as well but not other bars. Food was okay. Anyways, for the swim with dolphins, you're not allowed to wear any jewelry and no suncreen since it's harmful for the dolphins! We were a group of 8 and we got to have two dolphins for ourselves! They were so adorable and cared for ! The dolphin staff informed us a lot about them and how we can help stopping harm that comes to them through the ocean by littering and such. Did I mention how cute and smart they were? Omg, it was the best experience ever!! I want to do it again! The park itself was such a blast for our group, I'm extremely afraid of heights so I didn't do as much but everyone in my group absolutely loved the park itself! P.S. We purchased the photo package online while reserving so for our whole group of 8, it was just $189 for ALL the photos taken! Not a bad deal especially compared to other places and buying it on the spot! read more

I came here with my wife today because I've always wanted to swim with dolphins. First of all, swimming with Pablo the dolphin was awesome. That alone gets 5 stars for me. But this is where it starts to drop off. They asked us for about $250-300 for all of our pictures. My wife even asked, "American dollars?" Once we realized they were being serious we said no and began to walk away. The girl helping us must have come to us with about 4 different offers. I think the cheapest deal was about $150 for a some digital pictures. By this time we were already turned off by the pricing so we weren't biting. How are digital pictures so expensive? I don't get it. We would have bought one printed picture for $29 but they conveniently never took a picture of us (my wife and I) together without the whole group of strangers. One of the other couples in our dolphin group asked to take a picture with the dolphin with just him and his girlfriend. He was denied which tells me they do that purposely to have you buy those ridiculously priced photo packages. Other cons: food was mediocre (I could have grabbed some Ragu sauce and a tortilla and made a better pizza), you still have to pay for extra stuff although was pitched as all inclusive; you have to pay to rent a locker, towels and tubes. Other tidbits, the ice cream shop isn't part of the all-inclusive package for some weird reason. Also, beware of the birds. It was like something out of the Hitchcock movie when we were eating our pizzas. They were all around us waiting to strike on the pizza. read more

Do not book with this company. I did not want to write these reviews, but don't want what happened to me to happen to anyone else. They fraudulently withheld my funds after I had to cancel my trip due to Covid. Their own company policy only requires a three day notice for a refund (minus 10%), and I gave them a week. Tried multiple times to reason with them or reach an understanding and they are refusing/no longer responding. This is not good business. They will take advantage of you because you're in another country. read more

Overpriced. $99 for park, food, and dolphin experience is good, but then they want $365 for the pictures. Crazy. read more

Dolphinaris - Construction everywhere - Arts & Entertainment Near Me - Cancún, ROO

Horrible place!! Such a rip off your better off going to another place to swim with dolphins, not only were they rude here but they try to sell you a package of photos for about $397!!! Really?! Thats a car payment thank you but no thank you!! From my experience I would recommend to get your photos and dolphin experience from xel ha while your there they sell you a package for unlimited photos through out the whole park for one price ($96) unlike here you have to pay per photo or get the big package! Definitely won't be here next time... Another tip their Dolphins looked mistreated scratched fins and mouths ect and when we asked why they looked mistreated their response was "oh! Dolphins don't have hands so their use their mouths to get things and at times they bump into rocks ect" I don't buy it read more

Dolphinaris - Make sure to be here on time if not your wasting your money! - Arts & Entertainment Near Me - Cancún, ROO

My husband and I bought the 40 minute dolphin ride package. We were guaranteed to have a max group of 8, but ended up with 10. It doesn't seem like a big deal, but actually ends up limiting your time and experience with the dolphin(s) quite a bit. The dolphins were amazing creatures, however the male trainer was indifferent to the guests and seemed annoyed by any questions asked. Do not wear any valuables, as you MUST remove ALL jewelry for safety purposes. Make sure you bring $14 for a locker and a towel, or they are $6 a piece to rent. We just brought them from our hotel. I wouldn't even consider purchasing a photo. They are beyond over priced. You cannot take a phone or camera into the dolphin area, but if you have someone with you who is NOT participating, have them go to the observation deck and take pictures Unfortunately, we didn't have anyone to do that for us. read more

BEWARE-Absolute rip off. The front desk staff, rude,disrespectful and overcharged credit card. When I went back, yea, had to pay $30 round trip taxi to pick up my pictures, realized I was over charged $50. After explaining the issue, they Still pretended not to understand. My family and I finally left. Rude, not customer focused and will never return. Go somewhere else!!! read more

The Dolphin event was wonderful. Don't rent the towels, you won't need them. But beware of the "all-inclusive" clause with the free admission to Ventura Park. It does include admission to the water park and the adventure park (climbing, bungee, zip line), and some food and drink, but does not include ALL food (ice cream is extra) and does not include all activities: no "Underworld" or go-carts. That said, the "free admission" is still a good deal, but watch the event schedule for the adventure activities. Not all activities are available at times. And you can't be wet to do some activities. read more

Nice experience, but a tourist trap! We had a great time once inside the pool with my friend (spanish speaker) and a little girl from the US (english speaker). The trainer took the time to speak both in spanish and english and took questions from everyone at all times. We had a blast with the dolphin, swam with it, touched it and had great pictures taken. However, you're not allowed to go inside with a camera so if you want a picture as a souvenir, they start at around USD 100! What a rip off! IN addition, since you're not allowed to go inside with anything other than your swimming suit and towel, you need to leave everything in a locker that they charge you extra for! Why don't they include it in the (already expensive ticket) or just give it to you for free? If they told you about all these extra charges when you buy the tickets online or at the counter, it changes the experience and at least doubles (or triples) the cost, but once you're there there's no way back. The worst part is that they know it's so astonishingly expensive (and lie that their prices are those of the market), that one of the staff members offered to give us the camera's SD card with ALL the photos they've taken of us for USD 150 if I paid her directly in cash. Of course she was scamming us and stealing from her own employer so we declined, but Dolphinaris needs to reevaluate the cost of their photos and the user experience otherwise these things will keep happening. read more

Our kids had a wonderful time. The dolphins seemed healthy, the swim area was clean, and the trainers were friendly and competent. Also, the facilities for sitting and viewing are good. There is a mezzanine area with a bar so you can have a drink and watch your kids have fun. I would recommend. However, I would strongly recommend avoiding the Wet'n Wild facility next door. A completely run-down water park. Other than that, Dolphinaris was a good experience for our family. read more

We went to Dolphinaris and while the experience with the dolphins and the trainers was amazing and the presentation and activities with the dolphins were unforgettable, they really disappointed me with their prices when you want to capture the experience. While you and your family are interacting with the dolphins, a member of the Dolphinaris staff is snapping several pictures. BEWARE because the prices they charge for those photos ARE A TOTAL RIPOFF!!! We only purchased 3 (yes 3!) pictures on a CD and the price was $75 USD. Yes you read correctly, 3 images for $75 USD. They totally ripoff tourists and they do not allow you to bring your personal cameras near the water so you can only capture your experience by paying their exorbitant prices for their photos. THIS PLACE IS A TOTAL RIPOFF!!! read more

the actual dolphin portion of it was wonderful, the trainers were great the waiters and food was fantastic. the reason for a 1 star is all because the the PHOTO SALES OR REPS. In a nut shell, my family of 12 went for the VIP excursion that was 150. per person. One family member was working with a photo guy and he was buying the package that had all family members included for almost 500. While him and i were filling out the tablet details to have photos emailed to us the photo sales reps went to speak to 2 different couples that were apart of our family and sold them each a 149. package when knowing we were in the shop buying the entire family package already. So now 2 others paying 300 for pictures we had already agreed to purchase. Making the total of 800 paid for all our family pictures. We got 1 email offering a 80 credit but I responded advising the 2 couples that paid the 149.00 each both be refunded for their packages since it was included in the 500 we paid for all family members.. they picture cons were well aware of what they were doing and im guessing they get paid commission for sales.. To top it off one of the couples that paid 149 never even got an email with their pics, but they were in the 500 emailed pics... Absolutely disappointed this was my 2nd time and I am the one to brought my 10 family members with me for this excursion and I wish now I had taken them some place else and saved myself and family some money read more

I attended this park in early August excited for the Dolphin experience. Once I arrived, me and my party were informed that we would not be able to take pictures with our phones but that there would be a photographer and the pictures would be available to purchase. The purchase process was horrible. They gave an option to purchase the pictures later by giving the customer ticket and email. Then you have to send an email to the link with the ticket number and the company responds with downloads of the pictures and a link to pay. I never received my pictures and after weeks of correspondence with the representative our pictures were lost, this unacceptable. I know that having a photographer at the excursion is another stream of income for the park but if I was allowed to have my phone and take pictures this would not have been an issue. The park should give patrons the option to purchase pictures not in essence force them in order to have photographs of their memories. read more

We were sold tickets to Dolphinaris and given access to the rest of the park. The park was nice (zip lines, go carts, water slides). The included food was a restaurant with basically hot dogs and hamburgers. The dolphin experience was special but they wanted $75 for 3 photos ($30 for 1). Also we arrived with simply flip flops and a cellphone in a waterproof case. They wouldn't let us into the dolphin experience until we payed $16 for a locker for the hour we were going to be in the water. Once we were in, they walked us to a bench that opened up and allowed people to put their towels and shoes in. ARE YOU KIDDING ME? Also don't forget a towel. They cost $6 to RENT. They will keep your ID until you bring the towel. Also- ALWAYS CHECK online with the local price is for your excursion. The company that sold us the tickets over charged us. The park had very poor customer service. Check the prices here for the experiences. read more

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After reading the reviews here, we were a little worried about the experience we were about to have. However my husband and I had a wonderful time! We visited on July 2, 2017. We booked this through our hotel The Ritz Carlton. We paid $318 for two people for the basic swim with the dolphins experience. When we arrived we were greeted at the door. The place was super nice. We paid $14 for the locker and $6 for two towels since we forgot ours. The locker can be used all day. We went to our locker, rinsed off in the shower. They don't allow any sunscreen, sunglasses, earrings etc while swimming with the dolphins. They split up people into different groups, so they aren't big at all. We swam with Emma and Cozumel, they were awesome! We were able to feel them, they swam which each person individually, and they had us put on goggles to see under the water. The two trainers we had were very informative. After the dolphins we were able to go see our photos. Keep in mind these aren't cheap. What do you really except though? We ended up paying for two print outs for $29 a piece. Or you can get 3 or more photos on a CD. After the dolphins we went to the waterpark. It was a pretty cool waterpark, however it was super small but fun. We also had food included, it was basically hamburgers and hotdogs which tasted like school cafeteria food :( other then the gross food we had a WONDERFUL time. I would recommend this place for sure! read more

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The experience of swimming with dolphins was great. But then they charge $75/ digital copy of photo or $248 for a whole package. This is ridiculous. read more

Be prepared to spend some money... The dolphin experience itself is great, lovely creatures! Unfortunately, the organization is not. You pay a fortune for the dolphin encounter and then they make you pay 15USD for a locker you don't really need. But they won't tell you that you are allowed to take your valuables with you. Moreover, the lockers are old and rusty, the doors only close with lots of patience and muscles. You have to take off all bracelets while they give you two plastic bracelets for your tour... doesn't make any sense. Of course, you're not allowed to take pictures during the encounter. There's someone who does that for you. Pressing the camera button while you have your eyes closed, three times in a row. And afterwards wanting 365USD (not kidding) to get all the bad pictures they took. I would have loved to buy at least some pictures but they were not professional at all considering the price. ​ read more

Where do I begin!!!? I bought tickets to Dolphinaris excited my children would get to "swim" with the dolphins. I called in advance to make a reservation. I was told I could just walk in. We got there at 11am, just to be told we needed to make a reservation! They booked me for 4pm. 5 hours away with no plans to where to go with 3 kids so they sold me tickets for the water park. Paid $145. I said fine we get to swim and chill until our appointment. At the desk there was a promotion of 1 locker 2 towels for $22 dlrs I asked for it and the guy told me I could buy it where the locker area was because he had already charged me and he didn't wanted to make another transaction. Which I clearly told him before he charged me. We headed to the locker area asked for the promotion and the girl there told us she didn't know what we were talking about. She wasn't even nice about it! She rolled her eyes ever time I would talk her. I didn't get her name but she was awful. I explained what the guy at the front desk told us, and once again she rolls her eyes and says I don't know what you are talking about, you want the locker or not? Frustrated I said yes, to be told it's a machine get it yourself. There's more!!!! The pools were dirty. Food was awful! Service a joke! Now let's get to the dolphins! That's the only reason I'm giving them a star. That experience it's so amazing! You get to pet them, touch them. They kiss you and wave at you. I saw the other group actually swim with them and when i asked the trainer when we get to do that she said our package didn't include that. I wasn't told there was different options. I had to pay additional $25 per person to have that. I said fine, once in a lifetime experience so I ended up paying $125 extra on top of the $145 for the park, plus already $400 for the " interaction" with the dolphins that didn't include the " swimming" part. To top it off the price of the pictures!!!!! It's ridiculous!!! $45 per print out. There was 7 different activities with the dolphins so that would be 35 different pictures. They made a deal with me to pay $350 for digital pictures!!! Plus $150 if I wanted the video version. Total rip off! Awful company! They are just out to get your hard earned money! And to top it off I was asked for a tip for the trainer and to buy food for the dolphin! I was livid!!! Xcaret has the same experience for less money. Don't come to this place. The dolphin experience is amazing. The rest just plain ridiculous. read more

Like most reviews, the biggest turn off is the high cost of photos. For all the photos, the least expensive option is $280 US. If not for that price ripoff, the experience was decent. And avoiding a long drive from Cancun was great. After checking in $129 with $40 discount per person, able to change and use clean/new rest facilities. Short video was entertaining and instructional. Kids enjoyed experience well. The pens are distant from shore so on lookers cannot see any action nor take any photos. Staff were friendly and were helpful. read more

Experience with the dolphins is excellent and such a memorable experience. We got a 2 for 1 package at $150 for two of us to swim with the dolphins. There was a complimentary bus service that dropped us off at our hotel. Pictures were a rip off, the most "affordable" package being 3 pictures for $75. You're not allowed to take your phone inside so it's like you're forced to purchase their pictures. Locker rental is $15. read more

This review is for Dolphinaris Cancun next to the Wet n Wild water park. First, the dolphin trainers were very nice and the actual dolphin program was good. The dolphin program deserves 4-5 stars. However the manager and the staff that tries to sell the photos to you are horrendous. Buying the photos was absolutely the worst experience I have had in Cancun. When we started looking at the photos they gave us ridiculous pricing. It was $30 for one photo, $169 for 15 photos and $300 for all of them, which was about 60 photos (but a lot of them were repeated three times). After denying the very expensive pricing, they started giving us "promo" pricing. After denying them multiple times, they eventually offered $169 for all the photos. However we only wanted 8 or 9 photos and asked for a lower price. They told us that if we were Mexican with a Mexican ID we could get 8 photos for $125, but because we weren't Mexican we could only get six. I asked them if this was based on law, the staff member said nothing. I told her that it was illegal and that you aren't allowed to offer different people different pricing. She said that this is what the manager said to offer. After complaining and needing to go somewhere else, we reluctantly paid for the six photos. The most frustrating thing is that the receipt we got said "8 photos for $125" and the cashier that gave us the photos was extremely surprised to see only six photos in the CD. This clearly tells me that we could have gotten 8 for $125. We were definitely ripped off. But more importantly, we were probably illegally discriminated against. You do not want to support an organization that supports discrimination or uses unethical methods to haggle customers for money. The manager of this place knows that tourists will only be there once and will try to get as much money out of you. If you want to go play with Dolphins, go to a different place. The customer service we received at other places were multiple times better than this. In fact, customer service and long term customer satisfaction does not exist at this establishment. I do not usually write reviews, but I felt obligated to warn the world of this place. This place deserves negative stars. read more