I was at the Sherwood Park location a couple weeks ago and experience probably the worst customer service I have ever had and possible I have ever heard of...
After waiting in line from approximately 8 minutes, -there were numerous staff standing behind the till, chatting away, but none thought it was important enough to end their conversation and open another till. When I finally got to the cashier, she did not say ONE word to me other then "One Dollar, Five Cent" and pointed to the till. No "Hello", no "How are you?" no "Have a good day", not even a "good-bye".
I understand that we bring foreign workers into the country to help with filling positions, but if you're not going to train them properly and teach them customer service skills, they should not be dealing with customers, they should be 'behind the scenes'.
Note: don't go to Dollarama unless you are anti-social, enjoy not talking to people, or want to roll your eyes at some awful customer service skills. read more