The rules about the line has always been one line and the cashiers call the next person up as the free up. i was waiting on line, there were 2 registers open, both were checking out people. no problem. i wait. i dont know if the one woman freed up, but some other people just cut the line and slipped in. i tried to ask if there was still only one line. got ignored. then another woman came right over in front of me and went right up to the other register. i again said "is there not just the line anymore, because ive been waiting." it wasnt just me, either. there were people behind me in line. So The woman at the one register, Maria, goes "well why didnt you just come up then?" i said "because every time ive done that for the past 5 years i get told to wait my turn and wait to be called up. so i was respectfully waiting my turn to be called. and then those other people just cut the line, and now this woman too? so i just dont really know what is going on right now." and Maria continued on about how i should have just came up and i could go to the other woman because she was free now. so i went to the other woman and i asked her "so is the one line thing not a thing anymore? i just want to know so i know what to do next time." and MARIA, WHO IM NOT TALKING TO FELT THE NEED TO BUTT IN and go "you really dont need to go on about this anymore. just let it go." and then proceeded to talk over me the ENTIRE time i was checking out WHILE SHE HAD HER OWN CUSTOMERS IN FRONT OF HER. I finally snapped and told her that she was being really unprofessional and it was really making me never want to come back to that store. and she just said "you are the one going on and on about everything. what? you waited half a minute?" and she just proceeded to be really nasty to me. at that point im like... "is there a manager here, bc this is insane. this is not how you treat customers." and she actually said to me "im sorry i even said anything to you when you came in." (she had made a comment on my shirt.) proceeded to call me a child and just be generally nasty. and im like.... NOPE. ive been working in customer service for 22 years. you DONT talk to customers like that. so i went to knock on the managers door. she wasnt there. they said she was probably in the aisle. i had to get back to work so i was like, is there a phone number? ill just call. phone the number on the receipt. called. no answer. called corporate and left a message. hopefully they call me back bc im really not going to let this go. you dont treat customers like that and expect them to come back and/or not say something. if the line rules changed, thats cool. but like... dont expect everyone to just know that! open your eyes and look around! i would give 0 stars if i could. read more