This store does not seem to be kept in check with other locations. The inventory is not readily stocked, the store is not kept very clean, and the staff seems disinterested. This behavior used to be more common among Dollar Trees, but most of the other locations in the area have significantly cleaned up their act, and have made strides at store presentation, stock availability, and customer service. The Frazer/Malven location always seems behind.
I believe I have seen a customer try to steal before, but this is the only store where I witnessed a young employee stand there while her customer-friend pocketed things. This was several years ago, and I was so stunned I couldn't manage to figure out how to react. Today, I would probably say something, but sadly I didn't when it happened. Honestly, even when I went to check out that time, the older employee up front avoided eye contact with me, and kept looking out the front window, like she knew what was happening behind her with her other employee, and deliberately did not want to see it. I was the only paying customer in the store, of the two of us that day, and I bet the other "customer" went out with more stuff than I did.
Dollar Tree is always really useful for the standard things we buy there. They normally get an automatic 4-5 stars from me for value and convenience, but in this case, the bad experiences knock them down quite a bit. This location is not a very good representation of Dollar Tree, especially for the area, where nearby Dollar Trees are several times nicer. Would think they'd want to do better for Malvern. Even when an area is known to be more expensive, people still use the Dollar Tree, especially those who are wisest about longterm wealth. The richest people I know are also the cheapest, and I mean 8-figures rich buying econo brand. read more