Erika and her staff are amazing. She helped me right away no questions asked when I told her about…read morean issue with the rental I had. She is very professional, friendly, and helpful.

I reserved a 5 passenger vehicle 3 weeks in advance. When I arrived to pick it up they only had a 3…read morepassenger convertible available. They told me they were busy and "higher ups" decide how to allocate cars. i noticed in their reviews that this is not an isolated issue. The owner responds to poor reviews by directing you to a website to provide more information to someone who can assist. Really?? If the owner can't assist who can???

This was the most poorly run business I have been to in a long time!!…read more I rented a pickup truck a month 30 days in advance got my reservation # called to make sure that they understood my needs they told me it's all good Went to pick up the truck didn't have one at all no where in south Fla. That offered everything else but no truck! Can't count on Hurtz to honor there own contract!! Well I picked up my phone ( in there office ) and called Enterprise car rental had my truck in 20 minutes.So needless to say I will never do any rental business with HURTZ ever BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD BAD Service DON'T USE Call ENTERPRISE much better100%

Best customer service I have experienced. David the GM resolved my problem and I was out the…read moredoor in 15 mins. This is the ONLY location to rent a car from.

The guy with the beard is one of the rudest customer service representatives I have ever been in…read morecontact. Such a smug personality. Renting a car should not be as difficult as he made it. Your online sales catalogue should represent what you have in inventory. This guy is so smart that I don't know if he's just trying to be rude on purpose and upsell me. Or he just hates women.

I recently had to do something that most of us hate doing, buying a car. We all dread the haggling…read moreover price not wanting to get screwed or of being taken advantage. My GF found this place for me and i was quickly surprised at the lower than dealership prices from the start. Their policy is "No Haggle and no hidden fees". The staff are all on salary, so they don't care if you buy the most expensive or the least expensive vehicle. They just want you happy, imagine that!! The vehicles are almost totally from their rental fleet, so they have been well taken care of regarding the scheduled maintenance and up-keep. Everything is very transparent and up-front. The financing person also is salary so they have no incentive to up-sale you. The work with several banks so they get you the best rate. All in all, it was a very pleasant experience for me and I love my "new to me" car.

I had a deal on one of their cars. They would not sell me the car because I was preapproved for…read morefinancing with a really low rate with my bank, they were trying to force me to finance the car through them and give it to me at a much higher rate which i'm not in agreement with. My credit score is 845 so there's no way i'm going to pay a higher rate to buy this car. Representative Tammy then tells me to just buy the car through their financing. And then when I get the car, I can just refinance it, well, why the hell would I do that When I have a low rate right now!! The level agreed I experienced from these people is unbelievable. They don't give a rat's ass about the customer If you are trying to save money on the interest rate. This is an industry wide problem, but you do not have to deal with this. If they're selling the car and you want to buy it and you have finance and tell them to give you a damn purchase order. And your bank will get them a check. It's that simple. Anyway, I have not heard from them, so i'm assuming they sold the car to somebody else very upsetting

The Best place in Bonita/ Naples to take your car or truck . They have always kept my 16 year old…read moreJeep Wrangler going and our Mercedes Benz 300 SLK as well. Honest and fair . Peter Bonita Springs FL

This auto repair shop is excellent. They diagnose the problem tell you the options for repair and…read morefix the problems very professionally. We trust Jose with all of our vehicles even the German cars. Best shop in the area. The prices are reasonable and they never overcharge.

Budget Car Rental is a scam. I rent cars in the US very often, usually with Thrifty or Alamo. I've…read morealso used Budget before and never had major issues, but this last experience was outright dishonest. I rented a car for one day and purchased full coverage for peace of mind. The prepaid total was $92 and it clearly showed that everything was included. When I picked up the car at Miami Airport, I specifically asked if anything else needed to be paid and whether everything was okay. I was assured it was all set. I was in a rush, and the agent at the counter clearly noticed that. He handed me multiple pages to sign. I did check what I could, but I didn't have time to review every single sheet in detail. When I returned the car the next day, Budget charged me an additional $101. Only after that I found out they had added extra services without my clear consent: extra gas service option, supplemental liability insurance, extended roadside assistance, etc. I contacted customer support. They offered sympathy, but refused to refund anything and told me it was "company policy." So the only thing I can do now is warn others: don't use Budget. Choose a company that is transparent and takes responsibility instead of adding paid options without proper disclosure.

Smooth process. Employees are great and they know how to be efficient and quick. My rental…read moreexperience was great and way better than the airport. Cuts there time well over half!

I've used this car service for years! Great drivers, safe, dependable, and on time!…read more Did I mention that the cars are immaculate.

My family and I have been using A-rrive for at least 5 years now…read more We have used A-rrive for numerous airport and family needs and not only do they always, and I mean ALWAYS arrive ON TIME, they arrive early and bring waters for their clients, are background checked, and are the utmost professionals. They are the elite and an utmost trusted company in Naples chosen by celebrities, upscale clientele, locals for events, CCSO, and have a solid repetition. A-rrive-they are a class act, have earned their repeat customers and solid clientele through their professionalism, consistency, and reputation for clients and families never ever having to worry that anything will go wrong. They are extremely dependable. I want everyone to thrive and A-rrive! We can all be successful in life and support one another!

Car was practically brand new…read more Price was better then the airport rentals!!

Fair was reasonable. Booked through kayak.com. Customer Service HORRIBLE. I spent two weeks trying…read moreto get them to email me an invoice so I could submit a reimbursement for my work. I rented from the Thrifty Car Rental off of Tamiami before and I received an invoice the day of return. With this location, it took about 6 phone calls, 2 voicemails that were never returned, and a rude gentleman later to get them to say they would "take a picture of the skinny invoice" and email to me when originally they had been telling me they could not email me an invoice only corporate could. They stated they could only fax it to me when I had my rental record #. Who has a fax these days?! Nonetheless, when I call them today with my office fax line is when they tell me they can't fax it but will take the picture and email it to me....This could have been done two weeks ago.... I did end up received an emailed invoice.