Juan and Carlos are very friendly and quick. The shuttle service drivers are really nice. However, I'm 99% positive I'm about to get charged for fees I didn't approve. I denied their roadside insurance and coverage and when I looked over the contract it said I got charged for them... read more

This review is about this specific location as I don't know if all of Dollar car rental are the same We booked through Expedia where the rate was $25 x day and added rental protection for $10 x day. When we got there, they had a sign that warned you that if you had a "chip on a Window " you could be charged $200 for each chip. I know this is a scare tactic to buy their insurance and they tell you your CC insurance or the Expedia rental protection don't cover this "chipped window" situation. By renting there you authorize them to charge you should they see a chip... unless you have their premium insurance:$38 x day. It's a scam. Plain and simple. I haven't seen that when I have rented in the continental US. I only saw it once when renting at a 3rd world country. Our return time was at a time that the office was closed (ie you leave your car for them to examine after you're gone). We didn't feel comfortable with signing a blank check for them to potentially charge us whatever number of chips they could find. We ended up getting the premium for peace of mind. I would not recommend at all read more

If I could give this place ZERO stars that would be generous!!! This place is the worst! We rented a car for a four day trip. We picked up what looked like a clean car only for it to be INFESTED with roaches!!! We didn't notice it til the evening when they come out! When I called the office I explained to them I would not be driving the car back. I paid additional for roadside assistance when renting the vehicle. When I initially called about the roaches, One gentleman at the front desk was being argumentative and said I have to bring the car back myself. So I waited til the next morning on what would be day 2 to speak to "management". I spoke to another gentleman explaining what we had seen in the rental and he apologized and explained that since I paid extra for the roadside assistance that we can use that service and have it towed back to their business with NO ADDITIONAL fees because I paid for it. About an hour or so later they sent a tow truck to pick up the car from the hotel and called me to notify my that I would just be charged for the day I had the rental and for the gas that we used. Which I agreed upon. They sent me a bill for $253.63 which was approved and the bottom said "no additional charges". To my surprise a week later I was billed $463 for the tow service that they told me was INCLUDED in the roadside assistance package!!! I'm currently in a dispute with them!! They are saying it wasn't necessary for a tow because there wasn't a "mechanical or driving" issue! They are FKING scammers. Don't rent from here. Their cars are filthy and riddled with cockroaches!!! read more

Do Not Rent from Dollar. My experience is apparently similar to many others. The car was dirty and I was charged for a service I did not ask for. I was also charged $500 for a slow air leak on one tire. Been close to a month, no response from Dollar. read more

Very frustrating experience with Dollar. I was pressured to purchase additional liability insurance even though I already have active coverage with Progressive that applies to rental cars. The staff made it seem like it was mandatory, which is misleading. Customers should be clearly informed that this coverage is optional, not forced. I understand offering protection, but pushing it as required crosses the line. Amanda was the one with an attitude and adamant we get her insurance when we explicitly said we had our own and that everything was covered. She stated that it wasnt allowed and there was no coverage in PR so we were obligated to get her insurance. As we're about to sign, angry that our bill is now $150 more than it was originally, we researched on chatgpt and it agreed with what were arguing. She THEN was like yeah but i need to see proof, so of course we showed her our proof of insurance and then she went on to removing all of the extra charges. Terrible customer service. Definitely will not be renting here again. read more

Staff was very difficult to work with. Sneaks in fees and always charges more than advertised

The workers were very nice but very misleading. I was quoted about $140 for the total as stated "Total Due at time of rental" meaning there's no more expected fees but I ended up paying close to $300 and they tried to get me for more by saying I should buy $45 of prepaid gas and it's "cheaper than getting gas around" you can literally look out the window and the gas station across the street is $1.00 a gallon. Definitely said that because I'm visiting and thought I was stupid. And we ended up MISSING OUR FLIGHT because we kept getting told 10 more minutes and on and on to shuttle and didn't get there for 20 minutes and the shuttle driver had a huge attitude and took his time on purpose when I asked him if he could get me there quick so I don't miss my flight so I had to call rideshare last minute, don't come here, put a huge strain on my honeymoon read more

DO NOT RENT FROM HERE!! I was given a price by AAA who I went through for booking. I pick up the car cost goes up because of tolls and rode side assistance fine. I DECLINE insurance because I have AAA with coverage for rentals, girl goes back to her computer clicks some buttons as if she is removing this add on and does not. She shows me a price in BOLD font and tells me 200 is just a hold and will be removed from the charge once the car is returned. Well I show up and now there is a totally different price that they neglect to show you in tiny print on the receipt. 3 different prices where given to me one of which is conveniently in TINY print. I have called AAA to report them and they will be disputing the charges with Hertz. read more

This guy saved us!! The place down the road was literally scamming us he came over and hooked us up with a deal highly recommend

Their inflexible rental policies not allowing customers to use Debit cards as forms of payment or required deposit, without making you pay for all the premium services such as: Premium car insurance Tolls Super high gas price Taxes And their most expensive rental rate if you don't have made a prior confirmed reservation with a daily rental rate. Long lines and waiting time..besides the fact that they are understaffed and the staff they do have are already trained to charge you with the highest rates of everything without any further considerations. The worst car rental company I have ever rented a car from in Puerto Rico..will never rent from this company again. read more

Great experience! Good customer service and did not have to wait for anything. Car had no issues and we were very happy.

Front desk worker told me that I'd get fined $50 if I don't pay for the toll tag $7.99 a day. That was a lie. they charged me for roadside assistance $43 when I already have that service through my insurance which I used. Thy charged me a late fee $22, I brought the rental back a day in advance! they charged me $17 for one gallon of gas. I called the number on Google and the receipt asked the person to speak to front desk about the charges he told me I have the wrong number and don't know why their number is on a Dollar website. So now I can't speak to anyone about the charges. read more

dollar rental hidden fees watch out for the roadside assistance, it's not mandatory but they will charge you if you don't take it out from the rental agreement!!! bunch hidden feefees Don't use this company!!! read more

Horrible on my way to return it right now this is now my second rental for my stay & there are ROACHES IN THE CAR idk how you can give people cars knowing they are invested with roaches read more

Ivan is literally so amazing, he helped me out so much with the rental process, was really thorough with explaining everything and went above and beyond to make it not overwhelming! 10/10 recommend Ivan at the dollar car rental in Puerto Rico! read more

When I went to pickup my car at this location the man behind the counter was trying to package many items I don't want. I told him in front of my wife I only wanted the Toal Express Service. He should everything I declined but neglected to tell me I was being was being charged for Roadside Assistance which I did not request. When I finally saw the bill (incidentally is emailed and received days later) it was very disappointing. Now the good news! I spoke with Iralys who happens to be bilingual with excellent Customer Service Skills resolve my problem. She is cordial, respectful , and asks questions to make sure she understands the problem! read more

Kay at the DFW airport really helped us out on Sunday night after 9pm when the other rental car company was total jerks. She was calm cool and collected. Said she didnt know what she would be able to do if anything but some how pulled it off and got us a car. Appreciate her willingness to stick with it instead of call it a night and send us away. read more

I rented at dollar in PR a while ago. I used my master card insurance . I had no hidden fees and my deposit was returned immediately after return. I don't know if they are still that good. But at least they did not give a bad experience like one I had with Next car rental, priceless . Those are scammers. read more

No issues. Do not let them talk you into the $7.99 a day tolls unless you are going to drive around the island. We stayed around San Juan, Carolina, Piñones, and Condado and never used the tolls. Just turn avoid tolls on the gps and save the money. read more

This is a horrible place to rent a car. I flew in with my elderly dad to bury his sister/ my aunt, and they took $243. I arrived and argued with the guy for an additional $600. I told him to cancel it, and I left. I ordered an Uber to go to my family in Hatillo. Three months later, they charged me the amount stating I was a no-show. Crooks for taking money from a lady that was with her Alzheimers dad and going to a funeral. Shame on them!!! read more

Dollar Rent a Car - Their business card to get my money back. ( IN WHICH I NEVER RECEIVED) - Car Rental Near Me - Carolina, Puerto Rico

This was a great experience. Great customer service. I was in and out when picking up and dropping off. I highly recommend them. The car was a Compact, and it worked really well all the way to Jayuya and across the island. read more

Dollar Rent a Car - Car Rental Near Me - Carolina, Puerto Rico

Pésimo servicio al cliente en especial la gerente Iovanna el la avenida los Ángeles en Carolina PR es una persona muy grosera con falta de ética y profesionalismo la cual trata mal a los clientes y a los empleados de la localidad. Cambie 3 veces el vehículo en diferentes localidades en San Juan, Ponce y Mayagüez en la cual me entregaron las unidades con desperfectos mecánicos y los vehículos no están en buenas condiciones. La bocina no funciona, las luces de engine encendidas y las gomas con defectos las cuales ponen en riesgo al cliente y a sus familias. Ponen en riesgo la vida de los clientes y si tuviera comunicación directa con los dueños les aconsejaría que cambiaran de gerente la cual tenga una actitud positiva y cumpla con los servicios pagados por los clientes. Recuerden que si nosotros los clientes no rentamos ustedes no generan ingresos en mi mala experiencia ella fue muy ofensiva pensando que buscaba un descuento cuando solo quería dejarle saber los desperfectos con los cuales me entregaron la unidad. La persona de Ponce en el aeropuerto muy mala actitud y pésimo servicio en cambio Onasis, Ruth y Génesis son personas que merecen un aumento de sueldo y a los dueños de la localidad tengo todas mis evidencias para presentárselas y testigos. Le aconsejo a Iovanna que cambie de trabajo porque al no ser feliz le quiere amargar la existencia a las personas y que regrese a la escuela para que le enseñen modales porque es una vergüenza para el estableciento. Y estoy en la disposición de hablar con ustedes. Muchas gracias y Iovanna ni pienses que me dańastes mi navidad porque eso habla más de ti que del establecimiento. Y les doy una estrella porque no tengo opción de quitársela porque para mi tienen 0 estrellas. No recomendaría a nadie a este establecimiento. Dios les bendiga! read more

They told us that the shuttle service to the airport was 24 hours. I called ahead to check bc we have a 530 am flight. They said to get here 2.5 hours prior to the time of our flight. We are here at 3am and they are closed! I am beyond pissed!! The most horrible experience with car rentals that I have ever had! read more

I was a little nervous to rent from here because of the reviews, but it turned out well. I did have a problem with the car I was given but was given an upgraded car and a discount because of it. read more

ALERT! ALERT ! SCAMMERS! ALERT ! SCAMMERS ! Stay away from this rental company even if it's your last option. Not only do they have hidden fees but they also do insurance fraud to help fix the "damages" or as they said "incidents" caused to the vehicle by previous tourists. Our vehicle had a tag which is the way they tag the cara to report damages. Yea, I found a tag with damages to the vehicle done 3 days prior to our arrival and homie tried to blame it on us. Dollar Rent A Car , count your days- you should be ashamed of yourselves moving this way! Oh & they will charge you an extra day if you choose to return the car after 3pm! Keep in mind the reservation was done around 4pm which means we didn't exceed an extra day. read more

SCAMMERS! These people charged my card $127 a year after renting from them. Could do nothing about it since they don't answer their phones! DO NOT RENT HERE!! read more

heidy from lost and found is unprofessional. i left my us passport in the rental. they confirmed they had it. its been 3 weeks of me calling, no answers, they no longer have my passport. hanging up when i call. theives!!!! jaden g was the one who recieved my car. will be going to the police dept. these people arent reliable or responsible for nothing this is why puerto rico is where its at. hard to find honest people. read more

Don't do it! This place is terrible, the customer service was absolutely awful. They misinformed us about how the tolls work and then overcharged us for it. When we tried to work it out with the supervisor she was argumentative and refused to correct the charges. Keep looking. read more

Personally....this place rocks. My experience was great. The customer service from Gabriel (or Jeniel) at the desk and Victor in the shuttle were OUTSTANDING!!! I'll be renting from here again!!! Thank you guys!!! read more

Dollar rental years ago (2006-2007) I reserved my first rental from MCO to FLL. I was so happy until was the time of closing the check they over charged me on top of my total $300. I believe it was a one day rental. I got so mad, i used many routes to delivered my message across to resolved this big mistake that dollar did. At that point been single mom, and $300 out of pocket was brutal. It created major damage for my living situation, when I was just relocating to Florida. Skip, moving forward.. their resolution was to send me 3 "paper vouchers" lol. I felt scammed, dumb and laugh in my face. My resolution was: To never rent from them again! teared those paper vouchers, straight to garbage. until last year when I decided to give them a chance again. Everything went smooth and I was shocked. They did charged me only what was my reservation from the beginning! Very happy. However last week. I booked a reservation in Marginal Los Ángeles in Puerto Rico, 2 weeks for SUV $318.29. When I show up to pick up my car rental, I was approached by a (MANDATORY) Collision Waiver. $14.95 x day And a very highly recommended toll pass $4.95 x day.. otherwise I couldn't rent the car if I didn't have the collision. And if I didn't get the toll pass I be penalized $100- $150 each time, I pass a toll. To a total balance of around $700 easy!. I turned my back and after thinking carefully, left the lot and look other places to rent a car or small van. After that happened I was so dissatisfied it reminded me the time they scammed me and took my $300 of my bank account and then laugh on my face, sent me paper thru the mail lol as vouchers that if u don't use in a year it's over! After they took that $300 I will never forget, at some point of my life I saw my self and my small child leaving on the streets of Florida for a week inside a car with barely food because I was relocating, didn't know no one, I didn't speak back then well english, I was like 21 years old. To me it was traumatic experience I will always have present when I go to dollar to rent a car. I hope this message can help others to be cautious when renting. I also hope dollar rental have the decency to get back to me and return either my money or re-issue vouchers to me for the damages they caused to my daughter and I. As they continue with the insanely idea of not returning my money. When I called again about this issue last week. At least someone running the company should have the effort and moral values of re-issued those vouchers. I think I have the right to be very upset about these issues.... they seem to have one rate on PR website and never said mandatory collision waiver/ then face to face they want to stabbed u. Giving u other info. Verbally. I hate companies are wishy washy.. shady and dishonest employees and owners for their own convenience enriching their pockets on their misery of others.. Sorry. However I need my story needs to take a viral twist, to stop the abusive pathological behavior of its staff and policies of the company. Bravo for the debit cards program!!! Awesome work on that feature! Still needs improvement in others areas! read more

It is impressive that I was number 6 in line and in no time became first since everyone bounces off once they are ask to show the insurance policy and it's deductible. Never in my entire life, renting all over the world I have been ask for that. First, if you pay with American Express, they cover you. All a trick to scam you into adding insurance. Sick practice. But it works , you need a car, so you are forced into doing it since it is Saturday and no one is available to send you the info. It works, welcome to Puerto Rico. Then look at the extra charges they will add to your bill. Over $150 of miscellaneous. Since it is Puerto Rico all the positive reviews are from their paid reviewer to maintain their looks. On a positive note: The check out was fast. No problems. I had it worst with Avis in Mexico. read more

Dollar is usually pretty good. I've had several solid rentals at other locations, but this is the second Dollar location where I have to say "never again." First was the 10 minute wait for the shuttle bus at the airport terminal (because they're a ten minute drive from the airport) and then the 25 minute wait for the shuttle at the rental office to take us back to the airport. I was getting ready to flag down a taxi to take us when the guy finally showed up. By that time, other renters had arrived and we very nearly didn't make it on board the van. At the counter, the rental agent tried the insurance thing, including a suggestion that we also buy the wheel and tire coverage. No, I'm sure that not only my Visa gold card covers me but also my Geico coverage (I had brought a printout of the declarations page just in case). Yes, they took a $500 deposit on my credit card but that was okay. I took pictures and documented ever scratch or mark on the car when I took the car and then when I returned it, I took pictures from every angle of the car as well as the "okay" condition report that the check-in guy wrote up. But that would have been just a two-star review. Where this location earned themselves a spot on my "no fly" list was the TWENTY FIVE MINUTE WAIT FOR THE CAR. Yes, after I finished signing the paperwork and the clerk directed me to the "car concierge", we waited outside in the heat for nearly a half hour while he did I don't know what I don't know where until our Toyota Blah arrived to be rented. Very disappointing. I would not rent from this location ever again. Tip 1: There are some agencies that are on the airport property. Tip 2: Take the toll transponder ($2/95/day) because PR has scattered toll plazas around and you'll never know when they might appear around the corner. read more

Dollar Rent a Car - Look, ma. No shuttle! - Car Rental Near Me - Carolina, Puerto Rico

RUN IN THE OPPOSITE DIRECTION! Rude, unprofessional and didn't have a car which we booked. Oh god- I had a reservation they didn't honor. Bad experience. read more

This location is not located at the airport, you have to take their shuttle bus which is a 15 minute ride. Then, you're either waiting forever in line to arrange the rental or the vehicle, or you may get lucky and get a desk rep right away. We arrived one night at 11:00pm and had to wait the longest time--very frustrating. Your check in and check out experience will be based on the type of Dollar employee you end up with. We had Carlos for check-in and he actually treated us very well by providing a complimentary second driver and set us up with a nice Kia Sportage (a brand new one on one occasion with only one mile on the odometer). For check out, we had Ricardo and he seems to have an inability to smile and seems to have pleasure in making the checkout experience long and painful. We had another member for check-out and it was quick and pleasant. Not sure I like this inconsistent quality of customer service. read more

Omar saved the day! We walked down from our hotel (at the location off hwy 16) hoping to rent a car for a couple days and he not only got us situated with a rental, but provided excellent service and a great deal! If you rent from Dollar, which you should, ask for Omar! read more

I don't know if it was the time of day but trying to rent a car at 3:00AM in the morning is not an easy thing especially when you only have one customer service person at the desk. We nearly waited an hour as she literally took care of 4 customers before us. The reason why I gave 3 stars is because returning the vehicle was much easier to do. The other reason why I gave 3 stars is because it was actually the best deal compared to other companies. So I guess you gotta take the good with the bad because the vehicle met our needs. read more

Dollar Rent a Car - Car Rental Near Me - Carolina, Puerto Rico

Im a bit surprised at the reviews here and this had me debating whether to rent a car here or not. I did shop around and called several places. With huge skepticism, I moved forward with the rental via Expedia.com and was given the best rate all around the metro area. When I arrived, I had to keep in mind I was back in PR. The rental process to check out was SLOWWWWWWWWW... Literally took like 32 mins from arrival to driving out of the lots They ask some rather stupid questions that are not their business. For example, where are you staying, they require an address, I was asked where I was going with the vehicle.. again none of their business! It's an island for God sake.. what am I going to run off and keep the rental to myself? Come on! Can't drive too far without drowning if I try and leave the island with their vehicle... Lol... I've rented cars in other states (Puerto Rico is not a state of course), but their system is still "paper trail@ in 2022, somewhat archaic. Being that it's one of the rentals close to the airport they should invest in some automation to make their check in/out process quicker. They gave me a 2021 or rather new Kia sedan that had a screen for GPS and has Bluetooth, media, Apple play and was comfy and good on gasoline. I'll admit that I was a bit sarcastic/annoyed to be asked where I was going or staying, because it's irrelevant to them. I'm paying for the service, not to keep their car. But all in all, the service was friendly as well as the shuttle to the airport was pretty much immediate. And I would rent there again, despite the somewhat invasive questions.. read more

The worst car rental experience, they add extras to your rental and cover it by saying it's local charges plus they charge extra for returning early, i paid more than half of a weekly rental and only had car for 2.5 days out of whole week reservation, the people at desk are rude as hell and just shrug their shoulders at any issue you bring up to them, please stay away not worth the hassle and headache and the manager sits in office regardless of whats going and doesn't do a damn thing for the customers, they use the dollar name but dont abide by any of the regulations from the company in the states, it may be a bit cheaper but not worth dealing with rude and money hungry people who have no manners and dont know what customer service is. read more

The people working at this location are very rude and quick to sell you extra fee items that are not necessary! They also don't release your deposit in a timely manner and give you the run around. Will NEVER use them again. Also they state they are going to give you one type of car and give you a lower version and try to say you will have to upgrade if you want another car!! read more

I had a prepaid booking that had the pick up and drop off location as San Francisco airport at $283. I needed this changed so that the drop off was LAX. I asked the lady at the counter what was needed to make this change, she said that it would incur an additional $300 one-way fee - steep, but fine, that's what they do for one way rental. I also accepted to be upsold on 3rd party insurance for an additional $100 so I was told the total cost was now $683. What I didn't realise was that this $683 on top of my prepaid booking amount because they had tacked on extra waiver and concession fees on top despite only accepting the extra $100 insurance. Upon returning the car to LAX, I was charged an additional $300 for the one-way! Apparently their system still stated that my return destination was still San Francisco so I was charged this one way fee again! This meant I was charged a total of $1266USD to rent a Nissan Rogue for 7 days going from San Francisco to LAX - double what I believe I had been charged. They're still not admitting their mistake on the double one-way fee charge. Don't use these guys. You won't know what you'll end up paying let alone having to alter an existing booking. I had a much better experience with Budget who honoured my prepaid voucher without any additional charges! read more