I ordered a 500 dollar electronic sampler device and had it shipped to my nearby Dollar General Store at 2190 Midway RD in Douglasville, GA. I got no notification that it had arrived so I went to the music store's website and discovered that FedEx had delivered my pricey sampler to my local DG store. They said it was signed for by 'A JERRY'. AND, wait for it, it was returned by 'A Jerry'! I called my DG store, and reminiscent of radio station call-in contests, after about 20 attempts over an hour, someone answered. (Their phone does not go to voicemail it just stops ringing and mysteriously wants a code? (Internal security?).) The man who answered said there is no 'A Jerry' but he was 'A Cherry'. I asked if he had returned a package that was received July 21st? He said there was only one that he could recall and was pretty vague. He didn't think it was six days ago, and said It had an open flap, so his boss told him to return it. But although, he signed for my package he was not allowed to discuss my package, or the specifics of its delivery or return. Why is there a requirement for someone to sign, if they are not responsible for that package's reception and ultimate delivery? Also I would suggest that FedEx try to be more accurate with their delivery 'received by', names. Not a wonderful experience. I doubt the music store of whom I have been doing business with for 20 years left a 'flap open', but maybe. I just called them and six days after the 'return' they have not yet received the package back from DG. I would have preferred DG and/or FedEx contact me and let me decide if I wanted to receive the package. Maybe they have that policy because, with an open flap they could be signing for a brick instead of a 500 buck sampler - and at the point of delivery is their only place where FedEx can hold them harmless? There may be more to this story. read more
