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    Dollar General

    1.0 (2 reviews)
    Open 8:00 am - 10:00 pm

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    2 years ago

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    Big Lots

    Big Lots

    2.0(5 reviews)
    4.6 mi

    I have been a customer of this store for some time. The people that work at this store are always…read morepolite and helpful, and when I needed to buy a sofa I wanted to shop local and support the store. I purchased a $600 sofa one year and two months ago, and paid an extra $70 for the furniture protection plan they offer. I was concerned that the fabric (faux leather) might not hold up, and they pushed this protection plan as the 'end all' wonderful coverage plan that would replace the sofa should anything happen. So, I don't have many visitors (I'm a teacher so most of my time is spent at work). My sofa started to rip, the vinyl/faux leather is quite literally deteriorating. I keep excellent records, I have all receipts and the warranty booklet. I called the store, they told me to file a claim with the coverage plan. I called the coverage plan 1-800 number, and they told me there was nothing they could do, the warranty for rips and poor fabric was only good for one year? So, I was talked into a three year plan for nothing. The representative told me that after the first year, they only cover the wood breaking in the sofa. I called the local Big Lots store back, to see if they could help at all, and was told that there was nothing they could do, the protection plan HAD to be the one to cover my claim. I called the protection plan 1-800 number again, and they told me my claim was denied. So I'm stuck with a horrid quality $600 sofa and an expensive coverage plan that doesn't cover anything. Don't make the mistake of buying anything even fairly expensive here, the quality is lacking and they don't back up their products. So disappointed.

    Their furniture area is decent. You can find some good prices on home decor etc.read more

    Photos
    Big Lots - Sofa saga near the back area

    Sofa saga near the back area

    Big Lots - Sofa is literally splitting at all of the seams even though you can see that there is very little wear to the actual fabric

    Sofa is literally splitting at all of the seams even though you can see that there is very little wear to the actual fabric

    Big Lots - Furniture

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    Furniture

    Dollar General

    Dollar General

    1.5(2 reviews)
    1.9 mi

    The only good thing about this place is their staff and the continence. It's there when you need…read moresomething and don't want to drive into the town. Though it is super dirty and usually picked over.

    DO NOT SHOP HERE. This store has the most unprofessional people I have ever encountered. We…read morepurchased an xbox live subscription for 12 months. The code is supposed to be printed on the receipt. The receipt we were handed was illegible. When we asked for a refund, Robyn said "I can't do a refund because we can't get in the drawer but you can come back in the morning or go to a different store." So, I called the 87th Dollar General and spoke to the store manager, Stacey. She told me she would try her best to help me. We drove over there and she tried to assist me. Unfortunately, the store who did the transaction must call to solve it. Stacey was extremely helpful and professional. We drove back to the Andrews Hwy store and witnessed Robyn open the drawer to get change for the register. I went and asked her how come she told us before she couldn't refund us since she could get into the drawer. Her reply was "Because I need the code and I can't read the code" She did absolutely nothing to help resolve this. Stacey from the previous store helped Robyn call the number that she was supposed to either get my refund or get my code. They needed Robyn to answer the store phone to verify to give her the code. Neither one of the employees could find the store phones. The other employee who was working brought back a phone and said "Here's one. It was on the chargy thing in the back". So when they tried to contact Robyn on the store phone, it didn't ring and just went straight to voicemail. The man on her cell phone was unable to help her and was transferring her to another person that could since the phones weren't working. All she needed to do was explain that the store phone wasn't working and she didn't mention it to the second man. She kept saying she "rung up an xbox live card and you can't see the code" she got transferred back to the orginal number she tried to call. Saying the same "rung up an xbox live card.." While he was trying again to explain to Robyn what she needed to do, she took another employees phone and talked to another employee, WHILE STILL ON THE PHONE WITH THIS MAN ON SPEAKER. She walked to the back, and left the man on speaker on the conveyor belt. I explained to the man that she walked away from her phone and he said "I can't talk to customers" and he eventually disconnected the call. My situation was never resolved. I left my name and number and someone is supposed to call me in the morning to either get my code or refund me. We spent over $60 dollars tonight and for nothing. I am a VERY unhappy customer.

    Dollar General - grocery - Updated May 2026

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