There was poop all over the bathroom walls... just months worth. You need to hire more people. The…read moreAfrican American woman at the register was super nice... the fat white trailer trash woman (said she was the manager) was ridiculously rude. It's gross all around. The Dollar Store next-door was nicer.

Awesome store! Everything is $1-$5. They have a little bit of everything. My favorite place for…read morecell phone cables. They're extremely cheap and if they ever fail, five below will exchange them. Definitely recommend five below for random cheap things.

Love this store, great prices an employee always ready to answer your questions & take you to the…read moreitem. Really like the area where they get new items regularly, for example Christmas, St. Patrick, Easter, an all other seasons. Love It, an always like to pass my quarter on. No empty carts in parking area. Awesome idea. Thank you Aldi for coming to Otsego/ Plainwell MI.

Sure their prices are good. However, went to check out and asked about taking checks. Thats when I…read moregot the surprise. Oh no we don't take checks. Where is the sign for that please. I was lucky enough to have enough cash on me. These stores need to put a sign on their doors letting us know they don't take checks.

My fav dollar store location. Staff are friendly, supplies are stocked, and the store is clean…read more Good covid precautions prompting masks -great place to find cheap kids toys.

Gene it's at the cashier had excellent customer service. She was very friendly and care for her…read morecustomer of each transaction! Never had good service before I saw her!

The man who seems to be in charge of the store is frequently rude. But I figured out why: he…read morecomes from an aristocratic background. High quality folks. You often encounter this type of individual in smaller cities. Circumstances forced this young lord to bag groceries to support his ma and pa but he clawed his way to the top of the pocket supermarket business and now he finds it hard to be polite to the common types who come in the store. Understandably. Except for him, the staff is very cool and the store is good . Just watch the sky-high prices and the expiration dates

I love D&W! The produce is always excellent and well-stocked! They also have a Starbucks, sushi…read morecounter, olive bar, and salad bar. Understandably the salad and olive bars are closed down due to covid. Great staff!

Today I visited Menards in Kalamazoo And I met a very rude…read moreemployee named Rachel, I asked a question and got ignored. Then she looked at me at walked away

CUSTOMER SERVICE WAS TOP NOTCH! Tony the General Manager went above and beyond to resolve an issue…read morethat I had. I was there yesterday and a very helpful employee had made an honest mistake when trying to help me figure out a way to heat my greenhouse. The propane tank I ended up taking home did not fit the heater I had. Since I had the propane tank filled, it was Menards policy that they would not take the tank back. However, not only did Tony offer to take it back if there was no other solution, he did one better and actually came up with a solution! He walked through the store with me for over an hour, opening boxes, calling other employees and brainstorming until he came up with a solution to adapt the larger propane tank (100lbs) to the small heater I needed. He even exchanged the heater AND did a price adjustment for the inconvenience and my time to make it right. I was very impressed with his professionalism, problem solving skills and knowledge. I would highly recommend this store!

I was shopping for cards and got caught up in reading a lot of them. When I got to the cash…read moreregister, the owner was very pleasant. Making conversation, I asked him what time the store closes and he said 7:00. I asked him what the current time was and he said 7:20. He never asked me to leave and wasn't upset that I was oblivious to the closing time. I told him he could have said something to me and I would have cut my visit short, but he said I was in there before closing time and he wanted me to finish my shopping. I will definitely go back and felt my business was appreciated.

I have shopped in this store for many years and have always found their staff to be friendly,…read more always greeting and thanking people, and always willing to help! They have a wide selection of great gifts at affordable prices. The store is clean and well kept with a card selection that is second to none! It is easy for people to write negative reviews with out any empathy for the times or the stress that small business owners have to deal with! We all need to be grateful that we have folks that are willing to take great risk to open a small business. With the economic times and competition with all of the dot coms, we may find that in the not to distant future all we have left to shop at is the big box stores! That would be a shame, and certainly no fun!

They refused to accept a return from another Ace Hardware. The items had all packaging and not…read moreused. I even had the receipt and they were recorded on my rewards plan. Unacceptable

Mr. MVP and I had to visit Ace Hardware on Saturday morning because someone tried to break into our…read morehouse on Wednesday night. Three of our screens were cut (and a large window was broken) and the police officer who responded to our call suggested that we take the screens to Ace Hardware to have them replaced. I had called ahead on Friday and asked about screen replacement and was given prices - FYI a regular sized window screen is about $7 for a replacement and $14 for a replacement with heavy duty screen. Our windows are gigantic so they were four times that amount. Not a big deal. The older gentleman who first helped us with our screens let us know that the screen guy would not be in until noon so we would have to leave our screens and come back - no problem. We left our name and number and asked for help finding some locks. He guided us to the right place and offered his advice on which lock he thought might work for our needs. He seemed like he had a little bit of knowledge about a lot of stuff. He offered us popcorn, which we had to turn down and then he had to go help another customer. We then wanted to look at security lights. When we turned the corner we found another employee - again another older gentleman - who we asked to help us find security flood lights. He seemed very confident when he guided us all the way across the store and pointed down on a shelf at Christmas tree lights. This gentleman was obviously confused. Mr. MVP clarified that we needed flood lights for the garage and he paused and started walking in the same direction we had just came from, only this time very slowly. We took a small tour of the store, pausing multiple times before we came to rest in front of indoor ceiling lights. Thankfully, Mr. MVP noticed the flood lights around the corner from where we were standing and politely pointed them out to me like I was the one who was walking around aimlessly. We thanked our tour guide and shopped the rest of Ace Hardware on our own. I still think that gentleman is lost somewhere looking for lights. This Ace Hardware is clean and very well stocked. They have everything - tools, paint, hardware and even some clothing. There is a lot of stuff for the home and all the improvements we all need to do. Their prices were very reasonable too. We purchased a four set of locks and double checked the price on Amazon. Amazon had the same set for just 50 cents more and because we like to support local businesses we thought that was a good deal. We will hopefully get our screens back on Monday (there was a sizing issue with the windows being too big and the screen material being too small) and if we need something in the future we know we have another nice hardware store in our area.