I just had an unfortunate experience at this store. I've actually patronized this location often wearing the same face covering and sweat pants after leaving the gym. However I never received the horrible customer service I received today. When I walked in the store I said hi to the ladies at the front trying to be pleasant. Not one said hi back! Instead of saying hi or some other pleasantry the manager Tiffany decided to yell ABSOLUTELY NOT! Now this was right after I said hello and passed the counter so I looked back and asked if she was addressing me. She said yes and demanded I pull down or take off my face mask. This is the very moment I realized I was being racially profiled by an inept employee. I didn't know she was the manager at the time. However I knew anyone brazen and dumb enough to try and embarrass a customer walking in by yelling this had to be inept! Tiffany proceeded to tell me that I fit the profile of a recent thief. I asked why because I'm black with sweats and a face covering? She said yes. I asked if this was company policy she also said yes. Now I know she is lying as this makes no sense! When I called Corporate they assured me it is not policy! You wear a mask to protect yourself and others from Covid pulling it down defeats that purpose! The worst part about this is her lack of decorum or analytical skills. If you believe someone is about to steal why not watch them on the camera or discreetly follow them, in order not to cause a scene. Instead she believes the way to manage is by causing a scene that's why she yelled at me not knowing anything about me! When I met her aggressive behavior with aggressive behavior she then threatened to call the cops! This dumb manager thinks it's ok to try and embarrass a customer with her over the top yelling. Then she acts surprise when the person returns the aggressive behavior! To top it off the clueless manager had one front door locked. This is building code violation in every state in the country! When a business is open so must be the doors. This is the most basic of manager duties and knowledge, in case of fire or other emergency/disasters doors must be open or have a push bar! Tiffany obviously doesn't know what she is doing. Trying to treat customers like prisoners and thief's while breaking code violations read more
