Agent was great, vehicle was ready. Pickup and return were a breeze. Great experience.read more

Rude and indifferent management…read more I missed two business appointments two weeks in row after reserving and prepaying the previous week after being indifferently told "no availability" by Raven as they rented to another customer matching their etnnicity.

They keep telling me that they close at 9:30, yet their app clearly shows that the LAST PICK UP is…read moreat 9:30 and that they CLOSE at 10. NOT TO MENTION the confirmation email that confirms my pick up at 9:30pm. And @national, don't bother writing the generic response to this, asking me to email you- you guys have already told me there's nothing you're willing to do to to rectify this. Regardless of my executive elite status with you, this is no way to treat ANY customer (especially the guy who was on my flight who had to sleep in the airport and wait for you to open the next day to get his car). "We close at 9:30", is all you kept telling me, as to justify why no one was there.

Even though they sent me an email that said I could bypass the counter…read more.. So after I walked past the counter, got my luggage off the carousel and walked halfway to the parking lot, I had to turn back and return to the terminal to get a contract and my car keys. At least it was quick when the very nice guy at the counter got me taken care of. I have Executive Emerald status with National, so I reserve a midsize and usually get an upgrade. Today, it was an almost brand new Chevy Equinox with less than 200 miles on the odometer. So new that the dust and suction cup prints from the robots installing the windshield were still visible in the right light! Very clean inside and out.

I have been waiting in the rental car line for over 30 minutes at a small regional airport. I am…read morewondering why there is only ONE PERSON to manage both Enterprise and National??? Never booking with either company AGAIN!!!

Walked up, hella late (delays in Dallas). Small operation in a small airport. Lady checks my ID,…read morelooks at my reservation and says, "you wanted a luxury car?" "Yes", I reply. "That's what I paid for". She says, "ok well lemme check for ya.." She returns and says "you're in luck! I have one left!" She hands me the keys to a Chevy Impala with some fake leather.... all the while I see National over there parking some Infinity's and big body Tahoe's lol So much for my Cadillac CTS "or similar". Try harder next time, Enterprise

Garbage. I went to the desk to pick up my vehicle that I ordered online just a few hours ago and…read morethey went through all the motions such as taking license and credit card. Then they ask oh did you order this today? Yeah the websites aren't updated. We do not have any availability today. We can let you know tomorrow if we have anything...umm if I wanted it tomorrow I would've booked it for tomorrow. I'm at an airport you think we are flexible? We obviously most likely got off a flight and need a vehicle to travel...now?!? Please update your systems to show accurate inventory so you don't waste people's time.

I was very pleased with the service and the vehicle I received from Alamo rental car in the…read moreMontgomery Airport. We had the rental for 8 days and did not have any issues with the vehicle. We loved that it had blue tooth and wi-fi very nice. The only problem I did have was with the car seat we requested when I placed the rental request. I asked for a toddler/booster seat for a my two and a half year old granddaughter. When we arrived we were given a choice of two different infant car seats. I asked the clerk is that all you have I requested a toddler/booster car seat and she is too big for either of those seats, we were told that was all they had. We were driving 90 miles to visit my dad, so I couldn't come back to get a different one and it was 11pm and stores were closed to go buy one, so I had to take what they had so she would be in a car seat. I have a bad back so I could not carry her car seat from home with us, so I was very disappointed when our request was not accommodated.

Dickerson street location Been giving us the run around since yesterday! They called us 30 minutes…read morebefore we were suppose to pick the car up to tell us they didn't have one. They sent us 45 minutes in the opposite direction to pick up in Greenville who also said they didn't have the car!

I wouldn't give them this star, but I can't post the review if I don't. I would strongly recommend…read moreanyone wanting to rent a vehicle to NOT USE this location (Downtown Montgomery Cottage Hill). You would have thought I learned my lesson in March, but no, I gave them the benefit of the doubt...WRONG...set a reservation up this time 4 days in advance (last was 2 weeks) and here we sit again trying to find another location because this location fails to have a vehicle and not contacting the customer. And no, they can not use the excuse of it being the result of COVID...its the lack of management ensuring inventory is uploaded in the the system correctly. Enterprise needs to close this location before it kills their reputation.

If you have a really bad experience with them we should be reporting them to the better business…read morebureau (BBB). This way they will probably change how they do business because if the BBB doesn't take action then it's a lawsuit. Make sure to take pictures and video of everything. Cameras don't lie. Your word against theirs is tough.

1st. The branch closes at 7pm. Avis does give a 24hr honor of the previous reservation, so they…read moresay. Three flight delays and cancellations will definitely have one late for picking up of a rental. Fast forward to the next day there is no honor to the previous evening reservation it is now double in price. What we need is more competition and honest vendors. This happened once in 2023 as well as not reading the fine print. When asked do you want our coverage; then answering no. Ok, initial here and here; taking Avis at their word only to find later you were charged anyways. So not only will they double the price, but their word is also like a pile of dung. Moral of the story don't use Avis, or their sister company Hertz.

Easy check in and smooth turn in. Walked to the service desk before baggage claim, provide my…read moredriver's license and credit card, and she handed me the car keys. Quickest transaction with any car rental to date. Car was brand new with 15 miles on the Odometer. With the return, 4am after hours. Mileage and time was recorded on the provided pamphlet then dropped into a box. Exceptional customer service.

Had a reservation for a Sunday AM pickup. There aren't a lot of flights going in to Montgomery, so…read moreit stands to reason that someone would be there when the flights that are scheduled arrive. Nope. No one at the counter. No sign. No one to call. Finally, I went to the Hertz desk. After complaining that that the Thrifty people never show up, the Hertz person completed the reservation and got me a car.

Bad customer service. We had to wait 10 minutes before the two ladies at the desk acknowledged me…read more They had bad attitudes when asked for clarification on some things that were mentioned. Save yourself the trouble do not rent from this company!