MGM is a regional airport, so I expect there to be a little longer wait. I was pleasantly…read moresurprised, and am happy to report that the customer service, car selection, and efficiency of service have all been positive. (I've rented at Avis two times this year, and would gladly do it again at this location.)

Tuesday 11/22/2022 I arrived at the Dannelly Field Airport in Montgomery, AL to pick up a…read moreHyundai-Elantra; Avis Rental car and found the external and interior upholstery dirty especially the backseat shown in attached photo. I was very disappointed. When I mentioned this to the agent she apologized for its condition. The condition of the vehicle was totally unacceptable and I'm expected much better from Avis Rental. I take pride in vehicles I drive, but this experience given the appearance of the vehicle was extremely disappointing. Very dissatisfied customer.

They keep telling me that they close at 9:30, yet their app clearly shows that the LAST PICK UP is…read moreat 9:30 and that they CLOSE at 10. NOT TO MENTION the confirmation email that confirms my pick up at 9:30pm. And @national, don't bother writing the generic response to this, asking me to email you- you guys have already told me there's nothing you're willing to do to to rectify this. Regardless of my executive elite status with you, this is no way to treat ANY customer (especially the guy who was on my flight who had to sleep in the airport and wait for you to open the next day to get his car). "We close at 9:30", is all you kept telling me, as to justify why no one was there.

Even though they sent me an email that said I could bypass the counter…read more.. So after I walked past the counter, got my luggage off the carousel and walked halfway to the parking lot, I had to turn back and return to the terminal to get a contract and my car keys. At least it was quick when the very nice guy at the counter got me taken care of. I have Executive Emerald status with National, so I reserve a midsize and usually get an upgrade. Today, it was an almost brand new Chevy Equinox with less than 200 miles on the odometer. So new that the dust and suction cup prints from the robots installing the windshield were still visible in the right light! Very clean inside and out.

Garbage. I went to the desk to pick up my vehicle that I ordered online just a few hours ago and…read morethey went through all the motions such as taking license and credit card. Then they ask oh did you order this today? Yeah the websites aren't updated. We do not have any availability today. We can let you know tomorrow if we have anything...umm if I wanted it tomorrow I would've booked it for tomorrow. I'm at an airport you think we are flexible? We obviously most likely got off a flight and need a vehicle to travel...now?!? Please update your systems to show accurate inventory so you don't waste people's time.

I was very pleased with the service and the vehicle I received from Alamo rental car in the…read moreMontgomery Airport. We had the rental for 8 days and did not have any issues with the vehicle. We loved that it had blue tooth and wi-fi very nice. The only problem I did have was with the car seat we requested when I placed the rental request. I asked for a toddler/booster seat for a my two and a half year old granddaughter. When we arrived we were given a choice of two different infant car seats. I asked the clerk is that all you have I requested a toddler/booster car seat and she is too big for either of those seats, we were told that was all they had. We were driving 90 miles to visit my dad, so I couldn't come back to get a different one and it was 11pm and stores were closed to go buy one, so I had to take what they had so she would be in a car seat. I have a bad back so I could not carry her car seat from home with us, so I was very disappointed when our request was not accommodated.

Rented from them last week on behalf of company trip the whole staff including La'Taysia C. was…read moreamazing and fast.When I rented the car they had me in and out within 20 minutes.Definitely will be renting from them again soon.

I was hit by a driver who ran a stop sign in a rental from this location, and he was using the…read moredefault liability. The service rep repeatedly told me Enterprise has nothing to do with it which is dangerously untrue, even after liability was determined the company sends me a ten page scare document claiming "proof" that I owe THEM $5k... it's just pictures of the damage on their car and a payment form. The claims adjuster is using petty cat-and-mouse tactics to prolong the issue hoping I'll just give up, meanwhile my car is a total loss and my back is injured. They've aggressively shirked responsibility from the get go when the at-fault was plain as day. If Enterprise is the last rental company on earth, I'll just walk.

Gave me a vehicle with an expired tag. It took me 3 days to get the situation handled and…read moreEnterprise did not want to refund me for the three days of wasted time. Highly do not recommend. Had to file a complaint with the BBB and with the Alabama attorney generals office on the company.

The people of this office do not know how to run their business, or maintain their cars. The car my…read morewife received was low on oil, low on coolant, and had two tires that were low. The sunglass holder is broken and floppy, and the bumper is flopping. To make matters worse, our insurance got this car for us while our car was in the shop for repair. The workers at Enterprise keep harassing us with phone calls because they are too lazy to call USAA or Jack Ingram. They are literally trying to get us to do their job for them. I would not recommend this business, they are lazy, use word salads, and have no real experience in running a business.

I reserved rentals for March 23 and March 30th. The first…read moretime I was told no cars were available, by a very rude and indifferent location manager named Raven (?). So I reserved again, prepaid another week in adavance from the same location. Again, I was greeted by the rude, location manager Raven and told no cars were available that week either while they were renting one to another customer while I stood there. I have missed to business appointments as a result. Never in my life have I experienced such calous indifference and hostility by a retail business. I will tell everyone I know about my experience. I had to request a refund through "customer service." Their Customer Service phoneline is an AI merry go round. This location's management needs to be replaced.

Ok, let me be the first and advise the public how horrible the service was. Not only was I refused…read moreearly pick up,but when I came back the lady told me she didn't have any cars available. Did I mention I reserved a car a week prior? This woman was very nonchalant and disrespectful. I hope no one treats her, her daughter, or any of her family members the way she treated me as a customer and my friends. Go to Avis off Cobbs Rd. Much ,much better service.

Great customer service excellent staff They get you in and…read moreout in a timely manner 10/10 definitely recommend

The lady here screamed at me and told me to get off property just because I opened a car door very…read moredisrespectful to a customer maybe because I'm a person of color

I used the location on Atlanta Hwy in Montgomery (same company). I rented a gold escalade from…read morethese guys for a trip from Montgomery to Atlanta. When I returned it, the agent said there was a dent in the hood. I looked and didn't see anything. She didn't look anywhere else on the vehicle. She went straight to that spot which she had to climb up into the drivers side doorway to see. After she, so called got an estimate on the damage hours later, she calls and said the entire hood would have to be replaced and it would cost $1900. She said she could just keep my deposit ($200) so I didn't have to pay my insurance deductable. I'll bet I'm not the first to pay for this invisible dent. This place is a rip off and should be avoided at all cost.

Great customer service! Friendly and helpful staff. Clean reliable automobiles. Nice manager.read more

All of the staff I encountered here were incredibly kind and helpful! Couldn't recommend this…read morelocation enough.

Agent was great, vehicle was ready. Pickup and return were a breeze. Great experience.read more

Rude and indifferent management…read more I missed two business appointments two weeks in row after reserving and prepaying the previous week after being indifferently told "no availability" by Raven as they rented to another customer matching their etnnicity.