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    Dollar Car Rental

    1.5 (79 reviews)
    Open 6:00 am - 10:00 pm

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    8 years ago

    Terrible company. I had a problem with a reservation and they were very rude & not helpful. Horrible customer service.

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    Page 1 of 2

    Ask the Community - Dollar Car Rental

    Review Highlights - Dollar Car Rental

    He brought the car down from the parking garage upper level so I would not have to take the elevator back upstairs and placed my suitcase in the trunk for me.

    Mentioned in 3 reviews

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    Budget Rent A Car - Tire showing rubber chipping off.

    Budget Rent A Car

    1.3(156 reviews)
    0.0 mi

    The last thing you want to have to deal with after a long flight is rental car issues. We landed…read moreafter 6 hours in the air, got our luggage, got on the shuttle to the rental area... and then found out that ALL rentals (except Hertz) were being handled by a mere two station agents. The line went out the door and we waited for-e-ver to get up to the counter. Of the two agents, one kept leaving, like to take a break or something. I could see the remaining agent was getting very frustrated with the situation. After almost an hour in line, I got up to her station, only to have her system freeze up on her. I know this was NOT her fault, and the supervisor came in to help, but could not do more than just 'reboot' the system for her, only to have it freeze up again and again... HEY Budget, upgrade the tools your associates need to help the clients, and GET MORE STAFF!!! Finally, she got my reservation in the system and a car set up. But, things can only get worse, as she told me, "they will bring your car up to you, go to the second floor". So, we went to the second floor, only to find about a dozen other people standing around waiting for their vehicles "to be brought up". There was only ONE valet pulling vehicles and let's just say, he was being very casual about getting them. My partner actually went deeper into the parking structure to ask him what is the process and how do we know when our car will be coming out. He just said, "I'm getting them as I get the order". . . .Another 30-45 mins go by, and we are watching as the cars are brought up one by one. He would park it near where we were all standing, and just walk away. No indication as to WHO'S car it was. Everyone was asking each other if they knew... and of course nobody did. It was a crap shoot to guess. Someone could have jumped into our car and just driven away. You would never know. FINALLY, what appeared to be our car based on the paperwork description was pulled up and he ran off, did we get our luggage loaded, and drove out... The vehicle itself was brand new and fine, (I see a lot of negative reviews about the actual vehicles). THIS IS NOT THE WAY TO RUN A BUSINESS!!!

    Booked through Costco travel. Received a letter after drop off that I was being charged $250 for…read morecleaning "excessive dirt" and damage (more than the whole cost of the rental). Thankfully I was able to dispute and had videos of pickup and drop off conditions. The car was given to me with a mismatched VIN, significant wear and tear, water filled headlights, lots of dings etc. I was assured by workers that they were only concerned about "major damage" and not to worry. Protect yourselves from these fraudulent rand unethical business practices. Additionally there were 4 different types of tires on the vehicle, and 3 of them were completely bald with no tread.

    Photos
    Budget Rent A Car - Tire showing wear through to the steel belt.

    Tire showing wear through to the steel belt.

    Budget Rent A Car - Red Honda civic

    Red Honda civic

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    The car

    Avis Rent A Car

    Avis Rent A Car

    1.5(113 reviews)
    0.0 mi

    I really wish I could say nice things about our experience today with Avis at the airport. However,…read morewe arrived and were told that the car we prepaid for and reserved was no longer available. They told us we could have a minivan and we refused. They told us to wait and we did and 20 minutes later they had a vehicle for us. When we went to pay the security deposit they tried to charge us for the rental as if we hadn't prepaid already when we had. We explained and showed them the prepaid amount on our Apple wallet and they "ho hummed" over it and had three people looking into it for about 15 minutes while others waited in line for their rental cars. If this is how they treat their preferred members, i'd hate to see how they treat regular non members. Also, the man next to us was explaining that his rental broke down and had to be towed and he had to return to the Columbus airport for a new rental which interfered with his trip plans to Indianapolis. Hearing him go through what he went through really made us apprehensive to leave with our vehicle. No one did a look around with us for the car, so we took our own photos and documented on our end, but I've never not had someone do a look around before driving away from a rental car place. *** update*** am giving three stars because of the unpleasant check in experience, however the staff members were pleasant and did do their best- I just don't think they really know what they are doing at the check in desk and need to get better training. Rental car return went really smoothly and easily!

    Avis in Columbus was terrible. Only one worker and a line of about 20 people…read more The staff didn't seem to care. Most of them acted like they didn't want to be there. One lady at the preferred counter upstairs was really rude. Big mistake using Avis or Hertz. Never again.

    Photos
    Avis Rent A Car
    Avis Rent A Car
    Avis Rent A Car

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    Alamo Rent A Car

    Alamo Rent A Car

    3.3(30 reviews)
    0.6 mi

    There were only 4 people at the desk servicing all of the numerous rental car companies- and we…read morewaited in line for 20 minutes then we had to wait another 15 minutes just to check out of the parking garage. There was a manager present who simply held up a wall and didn't do anything else. And then to top it off, American Express quoted me $200.78 when I got to pay she said it was $75 more. She then said taxes and fees can change at airports. It made no sense. Olivia was a bit testy but pleasant, but kept saying "like I said... things can change." But that isn't right. I feel lied to and scammed. At least the car didn't smell like weed like it has the last three times I rented from this place. After I returned the car I was able to get a refund to the original price I was quoted

    I originally had a reservation for Budget..... why did i do that?!?!? When I got to the rental car…read morefacility, the line was long as hell because it was a sale. I looked over at Alamo and there was one person in line. I promptly booked my car via Priceline, and it was about $18 more than Budget. I was in and and out the Alamo line in 10 mins. I looked over at the Budget/ Avis lines , they were still working with the same 2 people when while I was in the Budget line. The Columbus Airport has a consolidated rental car facility . You take the rental car facility bus from the terminal, and it takes you to the rental cars housed in a offsite garage (about a mile away from the airport.) You can select any available model they have on the hand based on the category of vehicle you rented. The signage on rental return was easy to spot. Employees at this location are very friendly. Drop off is VERY quick and easy.

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    Alamo Rent A Car
    Alamo Rent A Car
    Alamo Rent A Car

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    Hertz Rent A Car

    Hertz Rent A Car

    1.9(101 reviews)
    0.7 mi

    Don't rent from here. This is a franchise and not the core Hertz. They will do whatever they want…read moreand charge you obscenely for it. You've been warned.

    I've rented exclusively from Hertz at Columbus airport (CMH) for more than 12 years and greatly…read morerespect the operation. But recently I have been charged for fuel, even though I've returned the car with the gauge reading "Full". For my Thanksgiving trip I had the car for three days, drove 140 miles, and filled the tank up before I dropped it off. The assistant checked my car in when I returned and said nothing about charging me for fuel - indeed the gauge was slightly over the full line, so I had no reason to think I was going to be charged for fuel, given that I was returning the tank full. When I got home, I saw Hertz charged me $6.99 for fuel. I got no response from Hertz when I brought this to its attention. AmEx, however, immediately credited my account for the full amount of the charge ($6.99). Granted, it's not a major issue, but it is a breach of trust between me and Hertz. It's just a guess on my part, but I'm guessing the vehicle's computer-based data-gathering includes data regarding fuel use and calculates a fuel charge based on that calculation - regardless of what the fuel gauge shows. I know I topped off the tank at the gas station, and I know the tank appeared to be more than full when I returned it. This nickel-and-dime charge practice, and its deceptive effect, will inevitably lead to loss of trust in this rental company.

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    Hertz Rent A Car
    Hertz Rent A Car
    Hertz Rent A Car

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    Dollar Car Rental - carrental - Updated May 2026

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