At Columbus airport, staff were remarkably uncommunicative, almost surly. 1 person covered customers from all 3 companies ( Alamo, hertz, dollar) while 3 other staff members sat in the back office joking around. Only 2 people in line, but took 30minutes to get the car. These used to be well run dependable vendors. Not this crew. Going forward TURO has my business read more

More expensive than I thought. I paid $420 to rent a full size for Friday 10PM to Tuesday 5AM . The process was easy, staff nice. The facility at CMH is not right next to the concourse any longer. The location on Yelp is incorrect. You have to take a shuttle, but it's fast and close, and the rental facility is clean. read more

i recently rented a car from these crooks in Birmingham Alabama airport . We agreed on a price, including a $200 deposit. After I returned the rental and received my bill it was $200 more than agreed because of their nickeling and dining. I rented this vehicle for4 days and charged $619.09 I will never rent from them again and for all future renters, BEWARE!!! read more

This is so bad, this is so bad, I asked for a Toyota and they didn't give me anything, and they said "JUST GO SOME WHERE ELSE". I hated it never come read more

As a result of the COVID-19 pandemic, my sister has been required to extend her contract by a couple of days. She is fine with paying additional daily fees, but they are unwilling to relieve the nearly $200 fee to extend. Over the phone she expressed, "so this could seriously affect my health and you don't care?" The answer was "nope, it's a contract." This seriously compromises the wellbeing of my sister and I am absolutely disgusted with their inhumane response and lack of commitment to the livelihood of their customers. It's obvious that they value profit over people at a time when other companies are showing true leadership in responding to a global crisis. Rent somewhere else. read more

Sad . If I could have given a no star I would have. This is the worst. I prepaid for a luxury rental when I arrived they didn't have one. I had to wait 20 min just so they could tell me they did t have it . Even after I schedule a week prior. So they gave me a mini van. Then they tried to charge me more. They could not refund my money because I prepaid on the dollar rental sight. The. The mini van was dirty. It's was very bad. Never use this company. It was the second time I used them and it happen both times. I take the blame for the second time. They are the worst. read more

Booked our rental car through Expedia for a total of $92, taxes, fees, and insurance included. When we arrived to pick up the car, we were greeted by a very nice, charismatic woman. She was very helpful, until it came time to pay for the car. All of a sudden the bill was $170 instead of $92. When we questioned the additional costs, she said it was for "airport fees" and that third party websites don't account for all fees, just some. I've never had "airport fees" when renting from any other rental car company through a third party website at this location, so this seemed strange. Then it came time for insurance. When we said we had paid for insurance through the third party, she started talking very fast about how the third party insurance is like "Swiss cheese" and that they rarely cover everything you need them to, so she recommended their cheapest option at $31/day!! Now the price with their insurance was looking to be $355. So how did we go from a $92 rental including all taxes, fees, and and insurance, to THREE HUNDRED AND FIFTY FIVE DOLLARS?? We said we needed a minute to discuss, so we stepped away and in minutes booked another car through National on Priceline. No issues or frills there, and we paid what Priceline had quoted us with no "airport fees." This company seems like a scam, and from other reviews we've read it seems like they pull stunts like this with 90% of their clientele. It's very disheartening considering they advertise themselves as a budget car rental company, and then they hit their customers (who probably can't afford it, hence why they're using a budget rental car company) with hundreds of dollars in hidden, unexplained, mystery fees. Don't waste your time here. read more

picked up car in cincinnati. one tire lost half its air in 60 miles. called dollar road side aassistancewaited on hold for 20 mins before they disconnected. called back repeatedly put in hold endlessly. finally gave up. getting tire repaired myself and they will pay. DO NOT RECOMMEND! read more

DON'T RENT FROM HERE!!!! I booked on Expedia to have a rental car ready for me at midnight when I came in. The first thing they told me as I walked in was.. "sorry, we don't have any cars at the moment, please come back at 8 AM". It didn't matter the fact I had prepaid for the car or had entered in my flight information when I reserved the car on expedia, they didn't have any cars! They told me that Hertz would be closing soon so if I wanted a car, I should go there. Apparently this isn't the first time this has happened since the employees were guessing out loud what each customer's reaction would be at the news. I ended up having to vent my anger and frustration at expedia for inconveniencing me and managed to not only get a refund but also a $50 hotel voucher. Good thing I called in the Dollar office with my cell phone to expedia, because expedia tried to get a hold of the employees at this place and couldn't get through. I was there with my cell phone in hand to verify with Expedia that indeed there were no cars for me even though I had prepaid. If my friend who I was visiting wasn't willing to pick me up, I would have been super pissed! read more

Unclear signs leading you where you need to go first at Port Columbus Airport. I went upstairs to the 2nd level WHERE THE SIGNS LEAD YOU TO. Optional additions to the car rental are said not to be optional, but mandatory. I contact the place by phone. I am told that indeed the optional additions are not mandatory. The kicker: I, the consumer have to go back to the airport location or any location to have the charge taken off. Nope. You should have taken the charge off on the phone when I was talking to you. Not renting with them again. Don't like liars or laziness. read more

The Dollar employees at the counter were great, the car was fine. Huge complaint about the rental agreement "administrative fees" for tolls. Apparently there are hidden transponder tolls in some states that you are not aware you have passed through. In our case it was Massachusetts. Our total toll amount was $1.85- our administrative fee from Dollar Processing Services was $30. Seriously? And we NEVER activated the system to have the transponder billed since we paid for all of our tolls as we went through. This is a disgraceful business practice that is quite frankly ripping off unsuspecting consumers. I think this should go before the Consumer Protection Bureau. If this has happened to you and you feel it's Something that should be regulated or done away with please say something. I am sure we are not the only ones to be shocked by this practice. We have rented cars for many years and we will never let this happen to us again. read more

I had a great experience renting here. I rented a full size car from 6/6/19 - 6/10/19 and had no issues! I am an express member and the perk of that is going upstairs, picking up my vehicle of choice, and leaving. There was no hassle, no up selling, and the workers were very friendly. I drove a 2019 Outback Suburu with all the bells and whistles. I was not over charged on my card and I will be renting from this location again. read more

I reserved my rental car with Dollar rental Columbus ohio airport (CMH) 2 months in advance. When I arrived they said they had to do a credit check on my account because I was using a debit card. I refused the credit check because I have my credit frozen. They asked me to unfreeze my credit. I absolutely refused. They wouldn't rent a car to me. Keep in mind my wife and I are both 66 years old. The debit card is FDIC insured the same as a credit card. They couldn't explain anything else just continually saying they had to do a credit check. This company is run by Hertz and how dare them trying to force people to have a credit card. No wonder Hertz filed Bankruptcy. Poorly run Company. I will NEVER try to rent a car through them again. P.S. We walked over to ALAMO and they rented us a car and took our debit card, no problems. read more

First of all, if you are thinking about renting it from this place? Dont do it! (Trifty and Dollar - same company). Well, last month I reserved the mid size car from trifty. The lady at the counter was somewhat helping a customer, who was already getting helped by other agent. I waited 20 mins before I got front of the counter. (Funny thing is that I was only one in line, beside the lady who was already getting helped from other agent). Anywyas, so I booked mid sized car and the agent tried to give me an economy - chevy sonic. I was like I booked the mid size and she kept insisting that, that's a mid size car. I was like are you kidding me? After another 10 mins, she wanted to give me kia soul. I was like I dont want that car and she was just being rude. I changed it to Hyundai elentra (better than nothing). Last sunday, I booked managers special. I could've spend 10 dollar more for the week and got mid size but i was like why not take the chance and get managers special. I got to the counter and the agent told me that it only allow to rent out ford fiesta. They literally told me that system only allow for managers special deal is for smallest and cheapest car available or big car such as pick up trucks and that's it. So fair warning is that dont get managers special (Class Q6) .. one of the agent told me that that's the lowest class you can ever get! Never to rent cars from this company again. read more

Worse company ever , wasted money to go there using lift and I was there I had money on my debit card but only $230 on my credit card but he told me to pay $232 using my credit because of $2.00 I could not get a car . I don't how their system works but i know usually you can override the $2.00 read more

First of all, my car was not as nice as other cars I rented from other companies. Then when I checked my car into the place, Texas charged me $60 more dollars, they said for airport fees. I paid for the car at the time I rented it! I have cancelled all of my future reservations for cars by Dollar Car Rental. I would rather pay extra for some other company! read more

Rented for 3 days from and back to Columbus International Airport without a problem. We arrived at 1am on a Wednesday morning and followed the signs to the bottom floor rentals desks, which were empty except for one guy at a different company. He told us for Dollar go upstairs. We found the check out counter for Dollar/Thrifty was also the rental counter in the wee morning hours, and a very nice attendant helped us out. They had our car ready and pulled out for us before we were even finished with the paperwork. We had no problems with the car and returning was also a breeze. Returned and on the way to our gate within 5 minutes. read more

You couldn't pay me to rent from this place again I had an emergency I called all the help lines not one of them could get through to the airport , nobody picked up the phone not one person took the time to answer the phone to help solve a pretty big emergency with my car .disgusting how they treat people absolutely don't rent from themIt's really upsetting even the people in customer service said this is pretty par for the course read more

Made an appointment to pick up the car at 6am so my family could go on our trip and the car was not ready even though they knew the car would not be ready the night before. No call. They just waited for us to show up, get upset, and leave. Also, watch out for Loss Damage Waiver!! This cost us as much as the car itself. They will add it to your bill without telling you about it. Please pay attention to what you are being charged for even if you aren't told about it. read more

Their communication is beyond crap. Not just with me as a consumer, but with each other. I called because I was going to be late to pick up my car. If you need to talk to someone, you can't talk to the people who are actually at the desk. The woman I spoke to via their 800 number was incredibly rude and unhelpful. Me: Hi, I think I'm going to be about 15 minutes late on my 10:30 reservation. Beyotch: That location closes at 10:30. Me: Exactly at 10:30? Beyotch: Yes. Me: Is there anything that can be done? Beyotch: Silence...then, "They close at 10:30." Me: Well, is there another Dollar where I could pick up a car. Beyotch: They all close at 10:30. Me: Well, do you have a partner or affiliate company that might have a car for me? Beyotch: Silence...then, "You could try calling Budget." Me: Could I come and pick that car up tomorrow morning? Beyotch: It's not available tomorrow. Me: Uhmmm...since I'm supposed to have it all week, how could it be gone tomorrow if I don't pick it up tonight? Beyotch: It's not available tomorrow. Me: Is there ANY car available tomorrow. Beyotch: Yes. Me: Like what? Arrrgghhh...and this goes on until I hang up on her. I arrive at the airport after calling someone to come pick me up...11pm and the Dollar Rent a Car counter is open. WTF? Me: I'm so glad you're open. I was told you close at 10:30. Counter dude: Who told you that? Me: Your rude customer service people on the 1-800 number. Counter dude: Harumph. They're just out there. They don't know nothin'. We're always open until at least 11:30. Off to the lot. I hand my paperwork to Metal Box guy #1. Metal Box guy #1: I don't know why they told you you could have this car. We sent the last one of those out hours ago. Me: Do you have ANY car? Metal Box guy #1: Lemme see. Metal Box guy #2 attempts to make small talk. It's too dark to see if there are damages and I'm too tired to care. The car is covered with bug residue and dirt. I huck my 50+ lb suitcase in the back. Metal Box guy #2: Where are you going? I look at him blankly. Metal Box guy #2: Are you going straight to your hotel? Me: I'm not going to a hotel at all. Metal Box guy #2: Well, maybe you should put your luggage in the trunk instead of the back where people can see it. I can do that for you. I look Metal Box guy #2 up and down. He's weighing in at at least 300lbs and is shorter than me. Me: If I wanted it in the trunk, I'd put it in the trunk myself. As I'm getting ready to go, I hear Metal Box guy #2 mutter something to Metal Box guy #1 and they both look at me and snicker. S'alright boys, this stellar brain power is perhaps why your job is sitting in a metal box at an airport all night long. Returning the car in Cleveland, the Dollar return is not in the main plaza with the rest of the rental car returns it's in another complex...and then you have to take two shuttles to get to the terminal. God, I fucking hate Dollar Rent A Car. read more

Used dollar/hertz on my recent family vacation to Columbus, OH. Was given a Nissan Altima at 1:20 pm. Loaded all luggage and family into the car, and upon backing out of space, the engine lights went off indicating low oil/pressure. Unloaded car and walked family back to the counter. After about 35 minutes, they counter person replaced the POS Nissan with a Chrysler 300. Drove away from location almost an hour later. Returned the car at 1:55 pm, which would be 40 minutes shy of the full day. Asked for a receipt, but they "said" it would be immediately emailed to me. NEVER happened. Five days after returning home, I received my bill charging me for an EXTRA hour, saying I returned the car "late". I've got time stamped receipts, phone logs and plane ticket check in time and dollar/hertz still refuses to refund THEIR mistake. On another note, the car was filthy. Used mask under the seats, beer bottle and beer caps under the driver seat. Floor looked like someone with muddy boots cleaned them on the back seat floor mats. I wouldn't rent from this company again if they were the only ones with rentals! Should be a ZERO star for this review! read more

I travel pretty frequently and renting from this Dollar was by far the worst car rental experience I have ever had! First, the rental agent was very rude about insurance. My auto insurance plan, like most, covers me while I'm driving a rental car. This makes their extra coverage plans a rip-off. The agent informed me that if there was an accident, I would be responsible for a daily fee while the car was being repaired that most insurance companies won't cover. Total scam! I have never heard of this practice with other rental car companies. The next problem arose as I was exiting the garage. There were several scratches on the rear bumper. It is customary to inform the personnel as you exit to avoid being charged for any damages when returning the car. When I did so, the guy told me that all the cars were pre-inspected and wouldn't even look. In the end I wasn't charged, so it was ok, but it is very nerve-wracking to know they could decide to hold you responsible if they so chose. Finally, I filled up my tank before returning the vehicle. I had to return the car before anyone was working due to a very early flight. I was charged ~$30 to fill up the tank despite the fact that I had just filled it up near the airport. I called to complain and they basically told me it wasn't their problem. This was originally quoted as the best price for a week rental but it certainly didn't end that way. Do yourself a favor and pay a couple extra bucks to rent from Alamo or Hertz. It will wind up costing you the same in the end and avoids all the headaches! read more

Oh man, where do I even start? My rental agent was super nice, no problems there. And the nice lady who found the keys did her job well. The problem started when my rental car broke down. Yes. Broke down. In Gahanna, OH. I tried to start it with that fancy push start crap and it turned over but never caught. It had 7/8 tank of gas and drove me to the restaurant just fine. I specifically requested a Jeep Laredo because that is what I wanted and the ONLY reason I went to Dollar over every other company. Never doing that again. I called the 24/7 roadside assistance and after being on hold for a few minutes, they couldn't find my "contract" number and said I wasn't a current customer. I told the guy that I definitely had a rental car from them that I was sitting in and was broken. . . and after a few more minutes of "searching other databases" he apologized and said they would get another car to me within 90 minutes. He also assured me that I would be given a discount when I returned my vehicle. I was around 15 (maximum) minutes from the airport where I received my rental car. 90 minutes later I had to fill out an accident report that was completely irrelevant to receive a GMC terrain. I was willing to pay premium to get a Jeep Laredo, don't give me some crap mini-SUV when I can clearly see online that you have Jeep SUVs available. I was NOT given a choice as to what vehicle they brought me. I tried to get passed it, but I barely drove the damn thing after that because it felt cheap and I did not like anything about it. When I returned the vehicle, the manager was a complete asshole and told me I could only get a discount if it wasn't my fault and I had to go down to some shady mechanics room at the airport with him to check. Maybe I watch too many movies or maybe I had bad experiences as a kid, but when a creepy old dude tells you to go to the basement of an airport with him. . . don't do it. No discount. Missed 3 house showings that were arranged by the bank for me on days I would be in town. Now I don't have a house to move in to unless I fly back to OH. DO NOT EVER COME HERE! THEY WILL FUCK YOU AND THEN BE COMPLETE ASS HATS ABOUT IT! read more

The manager on duty around 4-6pm on 9/28/2016 was absolutely amazing and a godsend. I forgot to grab my beats bluetooth headphones (expensive) in the trunk and realized it when i reached the ticketing counter so i ran back and asked them employees to track it down. Nobody could find it but Jackie was the manager at the time and she was very nice and tried to be helpful by taking another look personally. She still couldn't find it so figured it had gotten stolen (can't really blame someone else for that any more than i should blame myself for forgetting). She called me right after i'd finished going through security because she found it and she ran it up herself personally all the way to security. Thats some above and beyond work. Thank you Jackie!!! read more

I received a message on Yelp in response to my review. The message basically said "we're sorry, but our financial policy is on our website." Here is my response: My opinion of Dollar Rent A Car is unchanged by your response. The financial policy is irrelevant, given the fact that I didn't use your website for this car rental. A more customer focused policy would be to require that Orbitz pass on your financial policy on to its customers. read more

Staff was really friendly, for a free upgrade to a nicer vehicle. Car was new, clean and damage free. Very pleasant experience. Price was the most competitive out of all the other vendors. read more

I rented a car with Dollar to drive from Ohio to Indiana for a graduation ceremony. Given my long drive ahead I was a bit anxious to get my rental once my flight landed. The car rental location was a bit tedious to find at first but after a long walk and a bit of wondering around I eventually found the office in the parking lot associated with Dollar. I assume it was a busy rental weekend because the wait was rather long and it seemed like the workers were scrambling. At one point they were giving off the impression that there were no more cars available so you know it was about to be a problem. About 45 minutes later I was finally situated with an associate that could start my rental process. TO this day I still don't understand the point of making a reservation if it still has you wasting traveling time waiting on car rental employees to assist you much less locate you a car. Shouldn't my car already be reserved or is my reservation number and pre-payment just a ruse to trap me with their promises of services. read more

I travel for work often, have for many years. Usually use National car rental and have never had any problems, this week I booked a trip that was short notice so no cars were available. I booked a rental with dollar car rental in Philadelphia for one day and had a terrible experience. First off the price they quoted me online was not the price when I got to the counter. The person at the counter was rude. I requested a toll pass (ez pass) and paid for it finally got to the rental car it was dirty. At the check out gate I asked where the ez pass was they said I had to go back to the counter to get it so did that. I then went on to my work duties when I returned the car I parked it went into the counter area they said I had to go back out and wait by the car until someone comes to check it, they did after 15 minutes. Almost missed my flight...... read more

Kyle at Dollar Car Rental - John Glenn Columbus International Airport is exceptional. I was traveling from Florida to Columbus for a family emergency. He brought the car down from the parking garage upper level so I would not have to take the elevator back upstairs and placed my suitcase in the trunk for me. My family emergency was a serious one and didn't turn out well, but Kyle made the trip a little easier. Forever grateful to Kyle. read more

Terrible company. I had a problem with a reservation and they were very rude & not helpful. Horrible customer service.

well...I have to start with, I booked on Expedia. So I cant vouch for their prices. HOWEVER, I can say when I got to the desk at Columbus Airport everyone was NOTHING But nice. From the front desk, till my drop off it was literally nothing but a pleasure. I actually rented a GPS from them ( I KNOW I KNOW its 2014, but my mother made me). It ended up not working. I called the 800# and received a full refund on the additional GPS charge. I see all the bad reviews, but I have to say I would recommend them. read more

I would highly advise you against working with this company, specifically at this location. Ultimately, we had made a reservation, using a discount code, and were not given that discount at time of pick-up. Not only was the desk representative harsh and unhelpful-- she would not allow us to pick-up the car the we had reserved 48 hours in advance. Furthermore, she made us start the process over, and informed us we could no longer use the discount code. This was all because we wanted to use a debit card and not a credit card. Very bad, unfriendly customer service. VERY bizarre and inconvenient policies. read more

I rented a 7 passenger vehicle for a business trip a week in advance online and called in to make sure it was available and they said it was. When I went in to pick up the vehicle at 11PM they said it was not available and will not be available until 5AM. They also said they will not be able to guarantee the vehicle for me unless I rented a different vehicle while I was there. After all this I decided to rent the other vehicle to guarantee the vehicle I actually wanted and to come back in 6 hours. I went back at 5AM and the vehicle was not available! They also said it would not be available and unsure when I could get it and there was nothing they could do to help, after arguing with them for another 2 hours and 30 minutes I was able to get a refund and I never got the vehicle that I originally rented. They wasted my time the day I was suppose to pick up the vehicle, made me come back at 5AM and wasted more of my time and ruined my business trip. I will never return to this place and will not suggest it to anyone. read more

Don't bother with this company. Customer service is not helpful at all. I had to call twice to cancel my reservation, the first time the guy said something went wrong and to call back in 15 minutes. Then when I called again the lady told me it was canceled. I checked my Hotwire app several times throughout the day and my reservation was still there. I had to log into the Hotwire website in my browser to cancel it online. Then I finally received an email confirmation and my reservation is gone on the app. So obviously no one bothered to cancel it for me over the phone. So glad I went the extra step and avoided getting charged later!! read more

My son and I took a red eye flight in from Los Angeles for my nephew's wedding only to find out that they didn't have a car reserved for us that moment. I had made reservation a few months back. The gentleman said that we have to wait at least an hour. The wedding is in a few hours and we haven't had any sleep yet. I advise anyone to refrain from using their service. Totally disappointed. read more

Absolutely worst car rental service PERIOD. Reserved a rental months in advance to get from the airport to an event. Upon arrival they stated they were overbooked and I'd have to wait nearly two hours for a vehicle. Unbelievable!!!!! They could provide no solutions or alternative suggestions. They get one star because I wasn't able to give them zero stars. read more

I arrived from Los Angeles at 5:00 AM on a weekday. I got to the rental car counters at 5:30, but there was no one at the Dollar booth. I had been hesitant about reserving through one of the "little guys" and contemplated canceling my reservation to go with Enterprise -- when a woman working at the Thrifty counter yelled at me from across the room that she could help me with Dollar. I usually give people the benefit of the doubt, but this lady was SALTY. The entire interaction she was mumbling under her breath, clearly upset at having to work so early in the morning. I had to ask her to repeat her questions multiple times, upon which she snapped back at me. She didn't go over any information, rolled her eyes when I asked if I should give her my reservation confirmation number and didn't give me any instructions about returning the car. The car itself was FINE, but it was obvious they and not cleaned it between myself and the last person who rented it. There were little pieces of bramble/twigs all over the footwells and passenger seat. I had the vehicle for four days and returned it back to this same location at 4:00 AM. Because I wasn't given instructions on how to return the vehicle "after hours," I walked around the lot for several minutes, trying to find someone to help me. I had no idea what I was supposed to do with the keys or how they would know if I returned the car on time. Eventually, a friendly maintenance man told me to drop the key in an unmarked metal box by the booth. There was no one downstairs at the counter, and I needed to get going, so I dropped them in. I spent the next several hours traveling, anxious that I was going to get charged for dropping the car off late, or that they wouldn't know I dropped it off at all. Overall, it was a very frustrating and stressful experience. I will NEVER rent from Dollar again, and I suggest anyone reading this to follow suit. Don't be cheap -- it's both worth the rude customer service and lack of information. Just go with Enterprise. read more

Never never never use Dollar at the Columbus airport. They add whatever charges they feel like once your return the car - in my case they added a cleaning fees of $150 and they claim to have found cigarette butts and ash in the car after I returned the car - I quit smoking and this is not only an offensive charge for me but also a ridiculous allegation on someone that does not smoke anymore; also, I have visited them 5 times in the last one week - they never let the manager talk to me and are just gaining time thinking I would let it go. Please do yourselves a favor and never rent a car from Dollar at the Columbus airport. You WILL be much better of paying a couple dollars extra to other companies such as Alamo/Budget/National etc. They treat you like shit! read more

Worst rental car experience EVER! I travel often & have never had any issues renting a car from any other location. For starters, once I actually picked out my car it took them approximately 20 minutes to even have an attendant let me out the gate. In addition, they charged me insurance when I specifically stated that I have insurance through my current car insurance company. Their signature pad where you sign the contract is up on a high counter and being 5 feet tall I was not able to see exactly what I was signing, so their customer associate was helping me and basically lied in stating that I was declining insurance, which resulted in me getting charged an additional $136. Never again will I use them! read more

Not happy. Did not have our car and tried to upsell us. Finally got done checking in after an hour of ridiculous questions and paperwork. Then had to extend our trip because we were at a funeral...they have a charge for extending your rental! So we paid them extra to buy 2 more days of renting their car! When I complained the manager Gilbert encouraged me to go to social media to air my grievances....no thank you. read more