Another amazing rental experience with Avis, this time st the Burlington airport. Upon arrival at…read morethe rental car counters, it was very easy to locate them. There was one person working, but I only had to wait about a minute to see him. I provided him my DL to look up my reservation. He handed me the key in a minute, and provided the instructions on where to pick up the car and how to return it. I also got two class free upgrade for being a Avis President Club member. Upon reaching the designated spot, our car was there, totally clean and full gas tank. The car was in pretty good condition. We used the car for 3 days without any issues. For return, I took the car back to Avis' designated area. I took the keys back to the counter and handed over the key. That was all I had to do. It was such an easy no hassle process. I received my receipt in the email couple of hours later.

Unfortunately, I think the reviews are correct. I rent Avis a lot, especially as I use them for…read morework and then for points alone I keep going with Avis. We arrive this Saturday before Christmas early in the morning. The guy working was pretty grumpy. I was hoping for a warm greeting, but he was kind of cold, which is fine I guess, but just his manners and phrasing were a bit offputting. Basically, here's the car take it or leave it. The car was nice enough a jeep compass with 4 x 4, which was good in the snow however, we were staying at a ski resort an hour away and one of the tires kept losing pressure. So this was constantly on my mind we went to fill the tire and luckily we found somebody nearby who is super nice but what we did find is that tire definitely had a slow leak Another tire which we filled up actually had the pin pushed in so once that tire was filled apparently the guy had a screw on adapter to make it work. We left that tire alone, but the other tire definitely had to slow leak and we were wondering if we were gonna make it back. I called Avis the first night or the second morning we were there and basically the choices were. The guy would come get it and tow it back as the car had no spare or we could drive it an hour each way to get a new car if they even had one.

Zero stars. We rented and pre paid (!) for a car to pick up at BTV and return to Portland Maine. I…read morebooked months in advance. Because I know it's a busy time of year, I called and confirmed the rental with Alamo 2 days prior. When we arrived at BTV they had a handwritten note at the counter stating that all one way rentals and any other reservations made within 48 hours were cancelled. I waited in line and spoke to 2 separate agents. One was beyond apathetic. The other told me I must have booked through third party. I did not and assured her we booked direct through Alamo and showed her the booking (which was also in their system). They told me they didn't have enough cars to honor our rental. She suggested I call Uhaul. This created a terrible challenge and endless hours of trying to find a solution. Alamo - If you can't honor a reservation, then don't make it. Its shameful.

Rented a car from Alamo through Expedia along with Flights through Delta Airlines. YOU CAN NOT GET…read moreHELP FOR A RENTAL CAR IF YOUR LIFE DEPENDS ON IT. I rented at the Burlington airport location to drive to a contract job in Newport, VT (2 hours away). The car they gave me had a slow leak in the drivers front tire. I was 30 minutes from the airport when I noticed. I tried calling the airport as well as emailing the "Management Trainee" Lindsay Rogers, as she told me emailing is the faster way to get a response. I called first with no answer then emailed about 2PM. I stopped at a gas station, paid $2 for air and filled up the tire to continue my drive to Newport. It's now 9:18PM, I have been trying to reach someone to get the tire taken care of. The rental office doesn't answer the phone and Alamo Roadside Assistance can't seem to be able to find anyone to change the tire for my spare. Alamos customer service solution is to send a towtruck to pick up my rental with the leaking tire AND an UBER to pick me up and take me back to the Burlington airport (a 2 hour ride) to pick up a replacement rental car that I then get to drive 2 hours back to Newport where I am working for the week. All this AFTER I wait until possibly 2AM for the tow truck to show up to pick up my rental. I will NEVER rent from Alamo, Dollar or Enterprise again.

I had a confirmed reservation with Hertz, arrived on time, and was told they had no cars available…read more What's the point of making a reservation if the company doesn't honor it? There was no proactive solution offered--no replacement vehicle, no transfer to another location, and no real effort to fix the situation. I was essentially left stranded and had to scramble to find another rental at the last minute, which cost me both time and money. This is unacceptable for a company of this size. A reservation should mean something. If you can't guarantee availability, you need a better system in place or at least proper customer support when things go wrong. Very disappointing experience. I will not be using Hertz again.

After another rental car company couldn't accommodate our delayed flight, I checked with Hertz. Got…read morea car for a fraction of what "the other guys" wanted ($140 vs over $800) and away we went. Thank you Hertz for being there and saving our trip!

Upon picking up the car, I was greeted by very friendly staff member from Enterprise. The location…read morewas clean and easily accessible. After speaking for a bit he offered me an upgrade to an available vehicle that would really suit me needs for the area. I was very happy with his recommendation. the car was clean and gassed up. A few days later I received an email from the branch manager. Jacqueline Esperti Branch Manager Enterprise, National and Alamo Burlington International Airport 1200 Airport Rd South Burlington, VT 05403 She contacted me to ask how my experience had been so far. I advised her it was ideal but my plans had changed and that I was extending my stay and I would need the vehicle for extra time. I also advised that I would be returning the vehicle back to the same location instead of a different airport as planned. She not only worked with me, but she was able to offer me a continued great rate and advised me that returning it to the same location would be ok. She and people like her is definitely the reason that I use Enterprise Rent-A-Car. I will definitely be returning to the airport for more family events and I know for fact, She will be my contact person. She kept on top of every situation and greeted me when I returned the vehicle. That type of professionalism is what sets Enterprise apart from many others. Trust me, I have tried various others as well. Thank you Enterprise!

After a last minute flight cancellation, I rebooked my rental car for today. Arrived and waited in…read moreline only to be told the system continues to allow booking despite no availability of any make or model. I have now landed at BTV, stranded with no rental available, no resolution and no supervisor on site to speak with. Absolutely unacceptable. Updated: even after being turned away the Enterprise site (directly) continues to allow booking despite no cars being available. A quick review of the terms and conditions (attached) clearly spell out that they have no responsibility to actually have the car they allow you to reserve.

BTV Budget charged me an arm and a leg for my rental AND it was unsafe to drive…read more I don't mind paying the inflated prices but at least loan me a safe car. The back tire of my vehicle was leaking air when I received it. I didn't realize it until a few days later so I filed it up with air. The PSA was at TEN. A few days later the PSA started dropping again, which meant there was likely a leak in the tire. By the time I realized there was a leak my trip was over so I just returned the car as normal. Vermont is not a place you want to blow a tire. There were multiple times on my trip where I was on a paved road with no reception. I could have gotten into a lot of trouble by myself out there if my tire blew in the middle of nowhere. Renter beware.

Hoo boy. Our flight arrived at midnight in Burlington, Vermont. We had reserved a car weeks before,…read morebut when we got to the front desk we were informed they were overbooked and there were no cars available. They could not tell us when they would have one for us, and told us to come back at 10 o'clock the next morning. Meanwhile, some 51 other people were in the same boat, according to the poor desk clerk (this mess was not his fault)! Had to Uber to our hotel, and then pay an arm and a leg for a last-minute rental at Enterprise. We are currently trying to get a refund and compensation. We shall see.

Excellent all around. Even when I got their voicemail, they got back to me. Quick and easy pick up…read moreand drop off. Finally, they had two rescue dogs in the office. That says it all!

I needed a long term rental during clinical rotations and this place was the BEST deal by a long…read moreshot. Not only was it significantly less expensive, but the customer service was phenomenal. I would HANDS DOWN recommend this place to anyone needing a car in Burlington. Another note.... My clinical's were cancelled early due to Covid. I returned the car early and the owner was more than happy to return the money I would have payed for the last three weeks. Overall this was an amazing experience and the owner is truly a great person. If you are considering renting a car, I would do it here.

Warning to the Burlington community: The Enterprise location on Williston Road has a serious crime…read moreproblem that management knows about but refuses to fix. While renting a vehicle for a family emergency in September 2025, thieves cut the catalytic converter out of my partner's Subaru Baja in their parking lot. The manager's response? "This is a known problem" followed by a dismissive attitude and zero support. Enterprise continues to invite customers to leave vehicles in what their own staff admits is a high-theft area. No warnings. No security improvements. No accountability. After dozens of rentals from this location over the years, I'm shocked at how poorly they handled this. Corporate also ignored multiple follow-up attempts. Protect your vehicle - rent from a company that actually cares about customer safety.

I want to say that I am extremely disappointed in the service I have received with Enterprise. I…read morewas rear ended back in October, and was in need of a rental car that was provided to me through insurance. That process initially went well and everyone was very kind. It took the collision center (who is affiliated with Enterprise) much longer than anticipated so I was stuck with this rental for longer than expected. During this time, I was on the interstate and a small rock chipped the windshield no larger than a pin head. I called Enterprise immediately and reported the chip and I was told that it should not be a problem and that they would reach out to me if it was. When my personal car was finally completed I returned the car back to Enterprise and not one person mentioned the chip nor informed me that I was responsible for fixing the chip. I then receive a bill in the mail months later stating that I owe 500 dollars for this small chip that I was told wouldn't be a problem. They replaced the whole windshield and I did not get a call at all stating that it was in need of being fixed, nor did they let me know that the whole entire windshield needed to be replaced. If I received that call, I would have attempted to find a much cheaper option. I called and attempted to dispute this without success. I reached out to billing and they stated I could set up a payment plan. I submitted a payment and then proceeded to receive a letter stating that my bill has gone to collections. I called inquiring what went wrong and they agreed that the person I spoke too at a previous date should have given me a time line and that they did not, resulting in my bill going to collections. They then stated that there was nothing they could do about this situation but that I was "more than welcome to submit the full payment now". This whole process has been extremely frustrating on top of the already stressful situation of being rear ended and I am very disappointed in the service I have received.

I am an executive member with National and I rent cars pretty much weekly all over the country. For…read morethe past several months I've been dealing with Burlington airport and it's been the absolute worst. I had an Enterprise employee verbally antagonize me while trying to return a vehicle, professionalism and kindness are severely lacking in all but one employee I've encountered so far, and most recently - even though I have status, they are refusing to give me a decent vehicle bc my corporate booked a longer term vehicle. I honestly don't get it. I've never ever, in literally the last three years had such terrible service and interactions. In fact, out of all the things you regularly book when traveling, I've always been able to depend on National. It always worked out and everyone - all over this country, had been kind and accommodating. This location is pathetic and I truly hope someone outside of the local branch reaches out to me. I don't want anything, I just want my experience not to be so stressful.

I rented from this location 365 days/years for the past 4 years. They har gone from excellent to…read moredismal over this time period. Despite the fact that every staff member has the title of "Manager", the level of professionalism is appalling. They refuse to honor the Emerald line of vehicles, are ignorant about their own corporate policies, admit that they refuse to answer to the phone and will bill your credit card without issuing an invoice or receipt 30 days after closing your rental agreement. Morgan Galdezanni, a "Manager" confiscated the keys for my rental, which was under a valid agreement from the local Enterprise location. She only returned my keys to me, after I called Customer Service and sought the assistance of airpot police. The head "Manager" Jason, canceled rental agreements , placed me on a no-rent list and attempted to claim I did not return my vehicle. He also refused to answer communications from corporate. My advice is take photos, emails and video when interacting with them. If they place you on a no-rent list without proof, make a BBB report. The District Manager is in Albany, his name is Steven - he will contact you. I chose to forgo my Emerald status just to avoid having to deal with them. The local Enterprise location, just a few minutes away has a professional manager and team - Go with them if you can.

I usually don't writes reviews- but today is the first. Made plan for a special weekend getaway…read morefor my husband and I. We always rents with thrifty and always has use a debit card with no problem. Today I showed him the usually card, without touching it- with a sarcastic- more of a racist look on his face- and said "we don't take debit card here." I was clearly surprised cuz it was only a couple of months ago it was fine- he said policy changed since Jan, 2, 2017. Clearly 2 months ago it was fine. I understand policy does get changed- and I would of so given him a credit card- but his customer services gave it up. Never again will I rent from you thrifty- and I do rent very often from you.

For a rental car company, the main product is, well, the rental car. They gave us a filthy rental…read morecar and if we wanted to change, we have to upgrade to a luxury car at our cost. Since we really needed to go, we sucked it up and just wiped down all the surfaces with antibacterial wipes as there were a lot of dust and stains. Clearly the car was not detailed. The external/body had multiple dents and scratches. I wish I had taken "before" pictures. I was so disgusted that the thought of pictures didn't cross my mind until after we were already in the road! I'm pretty sure I'm not blond but found long bland hair in the seats and floor mats! I've attached some photos to this review. Need to find a gas station that might have a vacuum cleaner ASAP!