Billings airport Hertz location. I reserved a rental car online which was stated one price $233 got…read morethere and was charged hidden fees $620. On top of that was told I couldn't add a second driver. The lady at the counter was rude and just said its the way it is nothing we can do.

Hertz is the same no matter what airport or location you're at , the only difference is the people…read morethat work there. So I guess the best rating to do on this location is the staff they are friendly very helpful and accommodating. But here at Billings International Airport at least we have all the majors to choose from and usually within a couple dollars they're all the same

Terrible, terrible customer service. Waiting here over an hour for my car rental and the guy in…read morefront of me was the only person at the counter. Did not have the understanding that the person in front of me was taking so long and I was on the phone multiple times with other people trying to solve her situation. The main issue: she refused to pay with her personal credit card, and expected it to be placed on her corporate card. This was the Main hold up. My reservation was pre-paid, and it took me five minutes to get through.

ZERO STARS!!!!! My mom flew into Billings and AVIS said I couldn't get a military discount…read morebecause I wasn't on orders. UNREAL...you would be speaking a different language if it wasn't for the men and women who fought and or fight for this country. I WILL NEVER USE AVIS EVER!!! HORRIBLE CUSTOMER SERVICE!!!

I'm not usually in the habit of reviewing rental car places, but I had a good experience with this…read moreone. The staff was friendly and helpful, the service was speedy, and everything went smoothly While waiting for my luggage at baggage claim I walked over and picked up my rental keys. The individual was efficient, pleasant, and thorough. I was done before bags even started coming out. The lot was very close to the arrivals door of the airport, and this location is crazy close to downtown Billings (like 5min away) I received a text message from Enterprise after picking up my car just checking in with me. This was helpful because I had a question about the return process, a this was a direct line to the front desk at the airport location. They promptly responded and addressed my question While returning the car, the attendant was one of the most friendly staff members I had ever spoken to. Again, they were efficient, helpful, and they made me feel valued The only confusing part was that there was a sign when you get in the queue for Enterprise, but the sign said like National and another car company (not Enterprise). I was told that anyone at any of the rental car company desks would be able to help. Similarly, at drop off, you can park in any of the rental car spaces, not just Enterprise Some tips: Remember you can text them if you have any questions. Also, there's a gas station in downtown Billings that's only a couple minutes from the airport Cheers!!

Long story short- after several hurdles- they overbooked and cancelled my friend's 6 month old…read morereservation before their reservation time. They did this because my friends did not have a credit card. When they booked, no one said they needed one. I asked about every option i could think of to resolve it. All 'No's. Called corperate. They said i could rent it in my name, with my card, and then put them as drivers. Went back inside and the reservation was cancelled and they overbooked. Not cool.

The service we received from this office, as well as the one in West Glacier was over the top…read moreexcellent. I may never rent from one of their competitors due to our expedience.

Helpful staff working there at night who went out of their way to help a stranded traveler. See my…read moreother review of Hertz for the same airport location.

Delayed flight and didn't land until after 1am. Thought they would be closed and wondered how I…read morewould get my car. However they stayed open late! Love how the counter is next to baggage claim. I was able to get my car before my suitcase came. Also love how you don't need a shuttle here! Just walk across the street for your car! Small airports have their advantages!

All staff in this location is Disrespectful, From employee to manager, And they lier…read more 1-The manager can not be contacted!!!!!!!! 2-Employees who deliberately delay and spend time 3-If you want to replace your car, they put unacceptable excuses 5-I will add some photos for car, he told me he don't have And I saw that for 2 day whenI try to Replace my car

Horrible and their false advertising and non usable free upgrades cost me my trip. I reserved a mid…read moresize SUV. Even says so on my reservation. They gave me a Nissan 4 cyl Kicks. Has all the bells and whistle for lazy drivers except what is truly needed in Montana such as AWD/4WD. Because of the clown car they gave me, I could not complete my trip out here with this silly pathetic car and will now have to come back out again using another rental agency. I got a sub compact for the price and reservation of a mid-size SUV. Alamo owes me money for the car and for my airfare plus hotel. Since they have yet to respond to my request I think I'll call my credit card company to file a charge back. I was told they were out of upgrades but a guy who was behind me at the counter picked up that nice mid size SUV parked next to the clown car with no issues. Guy at the counter said your car is new. So what if it's worthless!!!

I booked at this location in November 2023. The team members at the desk were very nice. After…read moreleaving Billings, we had an issue with the vehicle on day 2 of our 24 day trip. The vehicle had a smell that we just couldn't get past. I spoke with Stacey (back in Billings) over the phone, and she was very understanding and arranged for us to swap the vehicle in Bozeman. I was impressed with her customer service and not making me feel like I was a problem. You know what I mean, if you've experienced it. We extended our trip 2 times and I was able to add the necessary days over the phone with the folks back in Billings, without issue. I've rented vehicles from all the major players, in several cities & the folks I dealt with at this location, were the best.

Despite my friend paying $700!! For a "reservation" we go to pickup the vehicle and there's none in…read morestock?!? How the hell do you sell something you don't have?!

Our are flight schedule changed and we arrived an hour and a half early. Despite having a…read morereservation, budget says come back in an hour and a half. Unbelievable!!

I booked at this location in November 2023. The team members at the desk were very nice. After…read moreleaving Billings, we had an issue with the vehicle on day 2 of our 24 day trip. The vehicle had a smell that we just couldn't get past. I spoke with Stacey (back in Billings) over the phone, and she was very understanding and arranged for us to swap the vehicle in Bozeman. I was impressed with her customer service and not making me feel like I was a problem. You know what I mean, if you've experienced it. We extended our trip 2 times and I was able to add the necessary days over the phone with the folks back in Billings, without issue. I've rented vehicles from all the major players, in several cities & the folks I dealt with at this location, were the best.

I had booked a car ahead of time to be picked up at 7PM on Christmas Day…read more I was driving my personal car from Chicago to Billings and planned to drop my car in Billings and pick up a rental from this location. Since we were driving, I knew I wouldn't make it by 7 PM but it would be more like 10 pm. Earlier in the day, I had called this location to find out what time they were open until. I was told they were open until midnight. I arrived at the location around 10 PM...2 hours BEFORE the scheduled close time. The office was closed and there was nobody there. There were cards available so I called the office and left a message. Meanwhile, I checked into an off site hotel soon after which, an Alamo employee named Joseph called to apologize for the inconvenience. Mind you, I had no intention of staying in Billings for the night. Plan was to pick up the car and drive to Columbia Falls. We decided that I would pick the car up the next day in the morning. He also said that when I return the car on Monday, he will be there and he will give me some sort of a break on the rental. I arrived on Monday night to return the car and Joseph wasn't even working that day. The person on duty had no clue what I was talking about. I decided to talk to Joseph over the phone directly. I just got off the phone and am absolutely disappointed at his attitude. I have rented from Alamo on several occasions before but this has been an unforgettable experience. Joseph was absolutely rude, refused to help me and upon me asking why he told me that I should ask for him when I drop the car off on Monday and he will work something out, his response was, he doesn't need to explain anything to me. So, not only did they cause me the inconvenience of driving to the airport when they were closed but also made me pay extra out of my pocket to spend a night in Billings but also this employee has the audacity to speak with disrespect. Yes, I did have a choice to rent from other car rentals but the truth is, I've rented from Alamo for over 10 years now...100s of times and wanted to keep loyalty to them. BIG MISTAKE.