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Dollar Car Rental

2.3 (3 reviews)

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

2.7(22 reviews)
0.0 mi

I'm not usually in the habit of reviewing rental car places, but I had a good experience with this…read moreone. The staff was friendly and helpful, the service was speedy, and everything went smoothly While waiting for my luggage at baggage claim I walked over and picked up my rental keys. The individual was efficient, pleasant, and thorough. I was done before bags even started coming out. The lot was very close to the arrivals door of the airport, and this location is crazy close to downtown Billings (like 5min away) I received a text message from Enterprise after picking up my car just checking in with me. This was helpful because I had a question about the return process, a this was a direct line to the front desk at the airport location. They promptly responded and addressed my question While returning the car, the attendant was one of the most friendly staff members I had ever spoken to. Again, they were efficient, helpful, and they made me feel valued The only confusing part was that there was a sign when you get in the queue for Enterprise, but the sign said like National and another car company (not Enterprise). I was told that anyone at any of the rental car company desks would be able to help. Similarly, at drop off, you can park in any of the rental car spaces, not just Enterprise Some tips: Remember you can text them if you have any questions. Also, there's a gas station in downtown Billings that's only a couple minutes from the airport Cheers!!

Long story short- after several hurdles- they overbooked and cancelled my friend's 6 month old…read morereservation before their reservation time. They did this because my friends did not have a credit card. When they booked, no one said they needed one. I asked about every option i could think of to resolve it. All 'No's. Called corperate. They said i could rent it in my name, with my card, and then put them as drivers. Went back inside and the reservation was cancelled and they overbooked. Not cool.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Alamo Rent A Car

Alamo Rent A Car

1.8(10 reviews)
0.0 mi

Horrible and their false advertising and non usable free upgrades cost me my trip. I reserved a mid…read moresize SUV. Even says so on my reservation. They gave me a Nissan 4 cyl Kicks. Has all the bells and whistle for lazy drivers except what is truly needed in Montana such as AWD/4WD. Because of the clown car they gave me, I could not complete my trip out here with this silly pathetic car and will now have to come back out again using another rental agency. I got a sub compact for the price and reservation of a mid-size SUV. Alamo owes me money for the car and for my airfare plus hotel. Since they have yet to respond to my request I think I'll call my credit card company to file a charge back. I was told they were out of upgrades but a guy who was behind me at the counter picked up that nice mid size SUV parked next to the clown car with no issues. Guy at the counter said your car is new. So what if it's worthless!!!

I booked at this location in November 2023. The team members at the desk were very nice. After…read moreleaving Billings, we had an issue with the vehicle on day 2 of our 24 day trip. The vehicle had a smell that we just couldn't get past. I spoke with Stacey (back in Billings) over the phone, and she was very understanding and arranged for us to swap the vehicle in Bozeman. I was impressed with her customer service and not making me feel like I was a problem. You know what I mean, if you've experienced it. We extended our trip 2 times and I was able to add the necessary days over the phone with the folks back in Billings, without issue. I've rented vehicles from all the major players, in several cities & the folks I dealt with at this location, were the best.

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Alamo Rent A Car
Alamo Rent A Car
Alamo Rent A Car

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Alamo Rental Car - Tires were NOT good for winter driving - almost no tread

Alamo Rental Car

2.6(5 reviews)
0.0 mi

I booked at this location in November 2023. The team members at the desk were very nice. After…read moreleaving Billings, we had an issue with the vehicle on day 2 of our 24 day trip. The vehicle had a smell that we just couldn't get past. I spoke with Stacey (back in Billings) over the phone, and she was very understanding and arranged for us to swap the vehicle in Bozeman. I was impressed with her customer service and not making me feel like I was a problem. You know what I mean, if you've experienced it. We extended our trip 2 times and I was able to add the necessary days over the phone with the folks back in Billings, without issue. I've rented vehicles from all the major players, in several cities & the folks I dealt with at this location, were the best.

I had booked a car ahead of time to be picked up at 7PM on Christmas Day…read more I was driving my personal car from Chicago to Billings and planned to drop my car in Billings and pick up a rental from this location. Since we were driving, I knew I wouldn't make it by 7 PM but it would be more like 10 pm. Earlier in the day, I had called this location to find out what time they were open until. I was told they were open until midnight. I arrived at the location around 10 PM...2 hours BEFORE the scheduled close time. The office was closed and there was nobody there. There were cards available so I called the office and left a message. Meanwhile, I checked into an off site hotel soon after which, an Alamo employee named Joseph called to apologize for the inconvenience. Mind you, I had no intention of staying in Billings for the night. Plan was to pick up the car and drive to Columbia Falls. We decided that I would pick the car up the next day in the morning. He also said that when I return the car on Monday, he will be there and he will give me some sort of a break on the rental. I arrived on Monday night to return the car and Joseph wasn't even working that day. The person on duty had no clue what I was talking about. I decided to talk to Joseph over the phone directly. I just got off the phone and am absolutely disappointed at his attitude. I have rented from Alamo on several occasions before but this has been an unforgettable experience. Joseph was absolutely rude, refused to help me and upon me asking why he told me that I should ask for him when I drop the car off on Monday and he will work something out, his response was, he doesn't need to explain anything to me. So, not only did they cause me the inconvenience of driving to the airport when they were closed but also made me pay extra out of my pocket to spend a night in Billings but also this employee has the audacity to speak with disrespect. Yes, I did have a choice to rent from other car rentals but the truth is, I've rented from Alamo for over 10 years now...100s of times and wanted to keep loyalty to them. BIG MISTAKE.

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Alamo Rental Car - Our Alamo minivan at Big Sky where mostly sat unused, because the tires had no tread

Our Alamo minivan at Big Sky where mostly sat unused, because the tires had no tread

Alamo Rental Car - Alamo- Billings airport

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Alamo- Billings airport

Dollar Car Rental - carrental - Updated May 2026

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