Apparently, they have a policy of checking their bags in 45 minutes prior to the flight. I was just…read morea few minutes past this, and they were not even the least but understanding or flexible to this. Even though I was on my way to an international service trip. Billings is a tiny airport, and there was still plenty of time to get the bags checked int Initially, the Alaska staff said they could reschedule my flight at the counter, but once I got there, they said that I should just call the Alaska help line. This was incorrect, because the Alaska help line directed me to another airline, who directed me to the original travel agent I booked with. It was over 2 hrs of phone calls, which led to the entire trip being postponed by 24 hours. All in all, it was very poor customer service for an issue that could have been easily resolved.

Horizon Airlines the little sister of Alaska airlines have always been a airline of top service. I…read morefly a lot yeah the seats a bit narrow for my wide shoulders but it saves me over the others here in Billings. They deserve to be the airline of Billings they have the same quality of service as big sister and the best part is the beer and wine is complimentary and that always puts me in a good mood for the end destination

We recently flew in United to the Dominican Republic and it was pleasant they did leave my bag in…read moreDenver and are delivering it to my door today! Clean and friendly staff and clean plane!

United Airlines has been much better overall in the last few years. The local employees at the…read more Billings airport are friendly and do a good job.

Update. Allegiant continues with really crappy customer service and stranding passengers... If I…read morecan leave a link to a news article ....just today 200 Allegiant passengers are stranded in Las Vegas for two entire days 48 hours because their flight to Oklahoma City was cancelled. Just skip the excitement. http://www.foxnews.com/travel/2017/07/25/allegiant-air-strands-200-passengers-in-las-vegas-until-thursday.html

We checked bags on October 8 to fly from Flint to Las Vegas. It was delayed 2 hours. We booked…read moresecond flights to different destinations. My sister would have missed her next flight had she had to recheck her bags because Allegiant only has direct flights. I picked up my sisters bags. I had to recheck her bag for an additional $50. I spoke to the staff at the airport. They wouldn't help me other than to give me the phone number for customer service. We've called and have had to be on hold for hours and no one picks up. We've emailed twice with no response. My sister and I live 5 hours away from each other. So shipping her bag or driving 5 hours was our only option. She had medicine in her bags that she needed. They have the worst customer service I have ever encountered

its ok, nice that our airport gives us a choice on who we fly with, they have one or two less then…read morefriendly or helpful agents, but then again there are more that are friendly. But you have one young lady who is a constant less then friendly or customer service which gets me to move my flights to united, and horizon,

Delta is the airline we generally take from CA to MT. Best flight and travel times. Generally on…read moretime. You can check bags for free w/ Delta AmEx card. Only complaint is that the CA to MT plane tickets are always so pricey.

Interesting gate location. Its on the bottom level of a single level airport. How does that even…read morework? I was watching 2020 election updates on the TV and waiting for my flight when I noticed there was no one sitting in the vicinity of what I thought was the gate. Upon further inspection I noticed that in order to board the flight you need to walk down a set of stairs to a windowless room and the only thing indicating this exists is a small sign with an arrow. Not much seating at this gate and the jetway is non-existent as you walk on the tarmac to the plane.

This is a small airport and is pretty easy to navigate and is organized. Short walk upon arrival…read moreto baggage claim and easy access to check in and security. Wish they had a shorter security line for first class and elite status members with airlines. They also need better food options. Still an easy airport to get in and out of and the people were all friendly and helpful.

A smaller airport in Billings, MT. The airport is actually on top of the mountains, overlooking the…read morecity, very neat. The car return is a parking lot near drop off where you park your vehicle, mark your mileage and bring your keys inside to check out. That moved very quickly, and then checking my bag along with getting through TSA took less than 10 minutes. It took three minutes alone just to get through TSA. Once past TSA, not much to shop or eat. There is at least one gift shop, one restaurant that had a bar area, and when you order the food, it comes from one of the two restaurants that is in the common area nearby. there is also a coffee shop as well. And a Cinnabon. I think a total of 6 to 8 gates. Very clean airport! And wow the bathrooms are so spacious!!!

Called for a ride said it would be no more than 20 minutes, then 45 minutes passes, then I called…read moreand they said it would be just "a few more minutes," and that turned into one hour and 15 minutes. They arrived 1 hour and 15 minutes after I called. I then did a scheduled pickup, and I was suppose to be picked up at 5pm. Dispatch said it would be no more than 20 minutes at 5pm. I called at 5:30 and they said it would be "just a few more minutes." Then I called at 5:45 and they said it would be "just a few more minutes" and then it turned into an hour. I had prebooked to be picked up at 5 hours before and all they did was lie and give me the runaround. They never offered to make it right when they picked me up. I even talked to dispatch on the two way radio and complained, but I still got to pay full price. Do not, I repeat, DO NOT USE THIS COMPANY!

UGH. If I could give this place a NEGATIVE rating, I would…read more I had a very important meeting to attend in Billings on a Friday. I called about 3 hours ahead of time to "reserve" my car. I had to pay an extra $2 to make the reservation. I needed to be picked up at 10am - to be on the West End by 11am (I was trying to play it safe). By 10:15, I called to check on the status and they told me they were "right around the corner". I called 2 more times after - almost in a panic - before they finally showed up - at 10:45. But, he didn't even pull into my hotel. I had to meet him in the middle of the road. I was p!$$ed. I explained the situation, and the driver said he should be able to make it by 11. Two minutes into our drive, the dispatcher told him that he'd need to make another pickup. He explained to me that with that pickup, he couldn't get me there until closer to noon. UGH UGH FREAKING UGH. OR.... wait! He could charge me another $5 and I could make my ride exclusive. OF COURSE, SIR. I would LOVE to pay you another $5 - on top of my $2 reservation guarantee - to ensure you don't play MR. SCHOOLBUS and pick up 5 other people. FTW. Anyways... he gets me there - with one minute to spare. Fine. I should have called another company for the return.... but look at me - Mrs. Second Chance. I waited for 2.5 hours afterward to get picked up. OVER TWO HOURS. I AM USING CAPS, CAPS, CAPS. YELLING. Never, ever, ever, ever use this company. There is apparently one other cab company in Billings. I'm sure they've got to be at least modestly better than City Cab. PS: Their cars are disgusting, dirty, and look like they could break down at any minute. :(

Customer service in the FBO has always been at or below average, catering to their own charters and…read morethe jet setters. The new FBO, Beacon, is my new go-to as a SEL pilot and frequent visitor. Much nicer facility, team, and management who cares about customers not jet fuel sales.

Last minute maintenance stop that I expected 2-3 hours was done in 5 min at NO charge. Everyone…read morevery helpful!

Aimee Bullivant helped me and I would highly recommend her. She made booking airfare to Mazatlan…read morevery simple! They are on the third floor of Stockman bank downtown!

From the owner: Travel Cafe - Montana's Travel Agency with office located throughout Montana. Our knowledgeable…read moreagents will guide you through the process to ensure every detail is taken care of and that you receive the best value available. Travel with peace of mind and confidence - book through Travel Cafe