I expected much better quality and service from this Lake Oswego business. I went with my sister, mom, and niece for deluxe pedicures. Because it was four people, we called ahead to confirm that they could accommodate us.
When we arrived I saw lots of the polish bottles were low and cruddy. I ended up paying an extra $5 for an OPI lacquer with extra shine just to get polish from a new-looking bottle. I had a decent, but nothing special, massage and pedicure. At $40, though, it was the most I've ever paid in Lake Oswego for a comparable service.
Overall, though, the Dola experience for the 4 of us was sub-optimal.
The technicians were not at all friendly, the salon was uncomfortably warm, and the massage chair massaged my head instead of my neck. The woman performing my pedicure had no interest in adjusting the temperature or helping to fix the massage chair settings.
On top of this, my niece pointed out that her technician was talking on her phone while massaging with only one hand. One by one we noticed and watched (including my own nail tech) as the technician attempted to massage and talk on the phone at the same time. Finally, the tech saw us all watching and finally hung up, saying nothing to my niece nor offering to add time to compensate.
Then, one by one our feet were placed in burning hot paraffin. One by one we asked that it be cooled. No apology or concern from any of the techs. I was the first to receive the extra hot treatment, and I have to say I like heat on my feet! The water is almost never hot enough for me, so I'm not just being a baby about the temperature of the paraffin. This was over-the-top hot. And, I understand the mistake being made once. But for each technician to do the same 3 more times...?
Later, my mom realized her feet weren't exfoliated and asked about it. Her tech blamed it on her, saying it was because she didn't bring her own tool, though the tech didn't ask or offer to provide one. Turns out my sister and my niece were missing their exfoliation tools too, but their techs provided them with new ones.
When we were all polished, we were abandoned for other customers. Finally I started looking around for someone to come pull our separators and collect payment. At the same time, my niece and sister noticed their poor polish jobs. A technician claimed to fix a chip in my nieces polish, then disappeared again. But the nail was still chipped! Same for my sister. In the end, we just wanted to get out of this hot, terrible salon.
To summarize, here's what the 4 of us received:
2 ok pedicures
2 bad pedicures-- my niece's one-handed massage + the skipped exfoliation on my mom.
1 ok polish-- mine
3 terrible polishes-- and the techs didn't care about fixing them.
All for $40 each, not including tip. What a disappointment. There are several salons in Lake Oswego that do much better pedicures/polishes. Go to one of those salons. Do not go to Dola! read more