3 days and no response/communication? Absolutely, unequivocally, without question, unacceptable. This is logistics. Communication is everything Shipment is just lost, hovering out there with no response to our emails. read more

Multiple shipments arriving late for no reason. Whoever is manifesting loads needs to look at a map.

Tracking is a joke. Tells me all the time we are the next stop and I watch him drive all around the countryside and finally show up at our location 3-4 hours later. We do not always have someone here to unload, so I rely on that tracking to pull a guy from a job to be here, just to have him waste his time waiting on the truck for hours. read more

Pathetic company of liars. They claim to have "attempted delivery" middle of day and nothing on cameras. They are typical lazy carriers. They will follow yellow down the drain. Offices closed at 4 when posted 5. NEVER USE THESE CLOWNS!!!!!! read more

I used Dohrn Transfer to ship 2 pallets of tires, they were low bidder. Business address to Business address forklift on both ends I get an invoice for 131.98 for liftgate service and residential delivery. Sent pictures of the pallets on my forklift and not a residence. They say because I don't have a website with my business hours of operation it's considered a residential address. If you search the business name on Google maps it comes up as the address for shipping if you wanted to make more money bid higher nope the just send an invoice that I've disputed but got nowhere. Wouldn't use these clowns! read more

Dohrn Transfer - Couriers & Delivery Services Near Me - Rock Island, Illinois

Loved the way it all looked and how the driver drove through a small strip mall in Chicago's uptown and made his/her way up North on Broadway! read more

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We used Dohrn to ship components for manufacturing in cardboard boxes, and they showed up ALL soaking wet. Not only were the cardboard boxes soaked, but a dozen of the boxes fell apart and the contents emptied out because of the water damage. The carrier scooped up our components and put them in trash bags mixed with one another. Upon filing a freight claim, Dohrn insisted that boxes that are wet are NOT proven to be damaged. USE THIS CARRIER sparingly as they do NOT stand behind their work. read more

Dohrn Transfer - Prove the components inside the soaking wet boxes are damaged? - Couriers & Delivery Services Near Me - Rock Island, Illinois

We scheduled a pick up last week. Its now Wednesday and we have yet to see a truck. Ended up having to switch to a different delivery service. Its one thing to not be able to do a job due to staff or driver shortage but when you promise pick up on a certain day and never show or give a reason why and blow a customer off when they enquirer about it, that's about as unprofessional as you can get! It's hard to run a business when you have to deal with joke companies like this one! read more

Receive multiple shipments a year through Dohrn. Drivers are great and help as much as they can getting the product off the truck. read more

God awful service. Paid $500 for shipping. I received a call on the estimated delivery day asking to set up an appointment for delivery, no worries. I schedule the appointment for the very next day between 8am-12pm. I then asked "if something comes up, can you please give me a call?". Absolutely! They say.... So I'm sitting here all day today with no call and no shipment. I realize they're busy so I gave them a few extra hours. No call. Check the website and the appointment date was moved to the 15th.... no call, no explanation, nothing. After calling customer service, and being put on hold for 30 minutes (while I have to listen to a damn recording telling me every 30 seconds how their business is "CONSISTENT, RELIABLE, and ON-TIME". All 3 of those are lies. I'll give you guys a piece of advice if you ever care to read what people are saying about your terrible business.. when people pay for a SERVICE, they expect to be SERVICED. And when you fail to provide that SERVICE, at the time you agreed to provide it, your PAYING customers expect an explanation. Is that so hard? To call someone to tell them and let them know you're going to steal their time and money? This is not how you run a business and you should be ashamed of yourselves. I guess that'll teach me to always read the reviews before I believe what a company tells me. Crooks. read more

We used Dohrn to ship a commercial bottle cooler worth thousands of dollars. It was shipped from Illinois to Missori, not really long distance freight. But unexpectedly, our freight was found damged severely on the bottom and the insulation was exposed, which was apparently due to inappropriate forklift or pallet jack hit. All freights were picked up from the warehouse in brand new and complete condition with certification. This Jennifer Haines, claims dpt manager, reasoned that any concealed damage claim had to be filed within 5 business days. Delivery was made on 09/27/2021, and we filed all docs on 10/1, she firstly played the time game. After our broker Unishipper figured out with her that it is within 5 business days, and that should not be the decent reason for the claim denial, she impatiently questioned what we were not understanding and submission within 5 business days did not mean compensation. Hello, we were literate.She said they would still deny the claim, as "There was NO notification of CONCEALED damage to the freight". If any concealed damage is found from the outside on delivery, is it still "concealed"? Most importantly, they did not ask the consignee to sign, let alone inspect. The carrier left the freight somewhere in the consignee's parking lot, did not ask consignee to inspect or sign for the delivery. However, the driver seemed to just sign on the consignee's behalf on the POD, which is used first by the claim department that claimed consignee signed it in good condition without looking into it. This Jennifer first asked if someone with the name of the consignee is employed on the ship-to location, for sure there is, that is the receiver. She wanted to mess that it is the correct name since the receiver works on the shipping address, but our consignee did not recognize it was his signature. She  then corrected the excuses that due to covid, driver has the option to not ask the consignee sign if not comfortable and write in the receiver's name instead. So they could just fake the consignee's signature?? That is really funny. It seems nothing professional investigation is needed for their "claim department" that would just deny any claims. They seem to have all the privileges, sign on the real receiver's behalf, damage the freight without paying a cost and above all, excuse all your faults for Covid. Everyone stay away from this company. read more

This company damaged my $6,000 package 30 days ago and they still have not processed a claim or sent someone out to look at the damage. The original manufacture wants the product back but I can't release it to them until someone from Dohrn comes to look at the damage. The lady on the phone tried to claim I wasn't going to be able to file since the driver left 5 minutes before we noticed the concealed damage, to which I informed her the law gave me 5 days. She said she'd look at the records to see if anyone on the route reported damaging it (yeah, right. Like they would.) To add insult to injury, they are trying to charge me an extra $75 residential fee (on a $149 original freight bill), yet the package was a confirmed business to business. Scammers and thieves! read more

I just received a delivery of a 400 lb. Swing Set. It was packaged to a Tee on a wood skid. The driver Dylan B. was "The Best". He muscled this out of the truck with a hand truck and placed it up over the curb so I could take it from there. Courteous, helpful & thoughtful. Great guy. I am no youth so I appreciated what he did for me. Also when I got the call about the delivery, I was told the truck would be here between 10:00 am & 2:00 pm. Dylan called me at 11:30 and was here at noon ! PERFECT ! You guys run a tight ship as far as I am concerned. Thank YOU! Tony T read more

Delivery was over a week late! Terrible serivce! Could not get anyone to give me a straight answer when calling to ask where my package was! Never using them again! read more

I would rate this Company 0. Damaged my merchandise and then denied any wrong doing. They provided no compensation for the damages. I would not hire them to haul a load of horse manure. They would probably figure out a way to damage that. read more

I would give this company 0 stars if I could. I ordered 2 items from a company on Amazon that were over the size requirements to ship via UPS/FedEx. That company used Dohrn to get my items to me from Kansas City, MO. My order confirmation stated that it would be here between March 13-March 19th, 2015. Their packing slip is dated 03/09/2015, and I JUST received the package today, 03/25/2015. This is after I emailed the supplier on 03/23/2015 asking where my package was. I firmly believe that if I hadn't emailed them, the boxes would STILL be sitting in their warehouse getting covered in dust & tire debris from their forklifts (an anonymous source told me that their warehouse staff like to play around and do burn-outs and race each other around the building) Their tire dust has left black marks all over my office carpet, and has ruined the outfit I am wearing. I will be calling to complain to their main headquarters office as well. Highly disappointed with this company. read more