I will never go back there ! My normal groomers were a little over booked ,so as a desperate appointment I called them . I let them know my dog needed normal grooming plus a shave ,he's a shepard mix with about almost two inches of hair . When I got to the groomers,they said just a normal bath I explained I called for a shave . Almost appalled the manager or who ever she was said there's no way my dog could be shaved ! I explained not only can he but I get it done just,about twice a year . Then she continued to tell me no its not normal and wanted to know my reasons for wanting to shave him,as if I needed approval on my reason for her to do a service I was going to be paying for. Then she proceeded to tell me if he brakes her shaved I would have to replace it for them ,and that she couldn't guarantee she could do it depending on how my dog reacted or not. (Mind you my sweet dog was not at all even acting up simple looking around the shack they call a groomers ) I told her I don't think he will be a problem since again this wasn't his first time at a groomers just his fist time at a groomers. Again she told me she'll try but can't promise anything. Even after the disgusting feeling she gave me ,I reluctantly left him . However after my stomach churning for a few minutes down the road I called them to ask if they have started on him or not ,which I knew they didn't since they advised me it could take uo to six hours. The man that answered the call told me know what do I want. I told him I don't want anything I want to pick my dog up ,with out even a concern as to why. He rudely said (find !) And Hung up on me. I got my dog back without more conflict becasue niether person I felt with came out to get my dog ,but some random young woman who didn't say a word. I was able to explain my horrible experience and that I would never trust a member of my family with them ,to his normal groomers (the groomshop) and they quickly made a appointment for me and treated him amazing as normal . As for dogtown ,they sicken me and I do not trust them with any animal and will never recommend them or return there again ! read more