My dog has gotten hurt three times now. She got a puncture on her hind leg, likely a dog bite. Things happen. Next, she had an angry red sore on the top of her back law, they said it was a "rug burn or something", very nonchalant about it. I kept her home for three days to keep an eye on it and ensure it healed. Today, many owners were clogging the entry, the woman at the desk seemed angry and when she went back to get my dog, someone yelled and I heard a dog yelp. I was worried, then when my dog was brought out the woman opened the door and ran the door over my dog's paw. My dog yelped loudly and cowered. It was so frustrating. I think worker was flustered and maybe needed help, but still... I have been unhappy with new management and so much staff turnover. Not sure they truly care about pups! read more