I'm the owner of Maid Brigade of Austin. The organizer of this event just posted this review of my business on FaceBook: We bought a "whole house clean" from Maid Brigade, at a silent auction. According to owner Scott, that included 3-4 maids for 6-8 hours. The house would be detailed. What we received were 2 maids for 3 1/2 hours. This is in a 3000 sq ft house. Upon returning home, the work was totally sub par. Toilet bowls not cleaned, picture frames not dusted, bathroom exhaust vents not cleaned, refrigerator not wiped out, and so much more. I've attempted to reach Maid Brigade via both email & phone, to no avail. They have not responded at all. Given this, I would not recommend Maid Brigade Austin to anyone. I understand this is a franchise, and I will be contacting corporate to share my dissatisfaction with this owner & how they represent the overall company.
Here was my response: About two years ago the organizer of this event called me asking if I'd like to donate a free cleaning for his dog event charity, Dogtoberfest. I said, "Sure, sounds like a great cause and my tiny little business might get a bit of exposure." At the time, we discussed the fact that we would provide a whole home cleaning with a max of some amount, which I can't remember off hand, but it was more than likely something around 2 maids for 3.5 hours which will usually clean a 2000 square foot home on our first entry (both dirtiness levels and the size of a house determine the length of time it takes to clean a home and I couldn't allow someone with, say, a lakefront home with 6,000 square feet that hadn't been cleaned in years to take advantage of our generosity). TWO YEARS later, this man calls my manager and says that he had "won" HIS OWN silent auction, but no longer has the certificate that was needed to prove it and demanded that we come clean his home. I was just a tad suspicious, so I offered to come clean it if he'd sign up for regular service, which he'd already expressed an interest in. Instead of talking to us about this, he immediately went out on Yelp and Google, and gave us bad reviews. So, I said fine, we'll clean your home (up to the stated certificate amount) if you take down the bad reviews. Stan is outright lying about the amount of time and effort we promised (I never would have agreed to send two of my teams to a single home for an entire day), so my maids cleaned up to the time restrictions. Since this was posted on a Saturday night, he's likely been trying to reach us on a Saturday, and we're closed. At this point, I'm just going to have take the hit on social media, because there's nothing more I can do to make this man happy. For any other small businesses out there, if you get a call from Stan Parish about donating to his Dogtoberfest event, I'd highly recommend against it lest you end up in a situation just like this one. And, Stan, please do call my HQ ... we've done nothing wrong. read more