inaccurate business hours and no way to leave a voice mail, otherwise the do a good jobread more

I cannot recommend this location of The Dog Spa. The manager is incredibly rude and has absolutely…read moreno regard for loyal customers. We will never return to this business. PetSmart is right next door - and they will have our business in the future.

Always does an excellent job with our dog. Never…read moredisappoint ! She always looks top notch and seems happy, content and tired after her visit.

I have always taken my Jackson here to get him groomed and they are very welcoming and friendly. He…read moreruns in like the party is ready to start and he loves seeing the girls and of course the other dogs. Becky grooms Jackson and does a fabulous job with him. They are very caring and loving to each pup that walks in the door and I always know he will be just fine until I return. Thank you for taking such good care of Jackson.

Pam and entire crew are the best in all areas of st charles they are very professional and have a…read moreextremely clean place please take your companion there you will not be disappointed this is from presley and her everlasting friends at pawfection

My Great Pyrenees is a little too much for a home bath. Wag n Wash has a fantastic self service dog…read morewash. They have everything you need to get your pet nice and clean between their grooming appointments. The tubs are able to accommodate a pretty large size pet. They have the tools and towels to get your furry friend fresh and clean. There is a drying station to add the final touches to the bathing. If you're in need there is an offering of a la cart services such as nail trimming etc. The prices are reasonable and the products are top notch. If you're in need for a little more, they offer a full service grooming salon. Bath, brush, trim, deshedding, nail trimming etc. My dog has been in several times for full service grooming. He is well cared for and the groomers have him looking and smelling his best. They are also a small pet shop offering food, grooming products, toys, treats, training aids etc. Wag n Wash is a one stop shop for grooming and pet supplies.

Kayleigh is the best dog groomer we ever had for our fluffy Newfie…read more She is professional, listens to our concerns and has so much patience. She called me before shaving a few tough matted areas and our doggie loves going to her. Prices are the best around So happy they moved to our neighborhood. They also have a great selection of toys and treats for after grooming.

St Charles Grooming has always been super responsive with me and my Havanese when I asked for an…read moreappointment. They did a good job grooming and asking what I needed to have done. The staff was friendly though a lot of turnover so my couldn't get used to the same person. She has issues with anxiety but not their issue. The prices are very fair. The only observation is that it takes a long time to groom. That might be a plus for someone else though! They take all breeds.

Today, took my dog for grooming to this place . They did a nice job with his fur (wash and cut.)…read moreBut when I took him home, I saw a few scratches on his sensitive areas. He is 6 years old, and this is the first time he has scratches after grooming. So I don't think they are professional enough and I will search for other groomers.

The self serve dog washing station was awesome! Nothing beats it for $16! We'll definitely be back.read more

I had a grooming appointment setup in store with help. Margret then called me within 24 hours to…read moretell me the rescues didn't have all the paperwork they needed. I didn't care about the appointment cancelation. However to try to tell me I was going to be charged half for being within 24 hours when I set it up in store and then they canceled because they caught they didn't have it all?? Wish I could give 0 stars and won't be going back

Great place to take your dog to wash yourself or they will do it for you just call and set up a…read morefull service grooming appt. Great prices too and your dog won't be there all day

The staff is wonderful. We've used self bathing and grooming on a previous dog (Micky 150 #…read moreSiberian Husky) and they were wonderful with him. We recently got 2 miniature Siberian Huskies that were in need of a bath badly. We took them both in at the same time and the groomer had them both ready in less than two hours. She did a wonderful job and they both look and smell great. Definitely worth the money and the time. Would definitely recommend this place for self wash and grooming. They do nails also if that's all you need.

Stephanie was wonderful! The previous groomer from Pets Supplies Plus had just butchered Lance's…read moreears and flares. Stephanie performed miracles and made him the handsome Cavalier that he is again! Thank you!

Pups Mobile Spa responded very quickly to my request and their pricing is very fair. Luckily, I was…read moreable to get an appt within the time I needed. Dara, the owner/groomer was absolutely amazing! Such a sweet person and our dogs trusted her instantly which always help. She groomed my Pomeranian and did a fantastic job. She also gave my brothers jack Russell a mani/ pedi and again perfect! I would recommend this company to anyone looking for a groomer for our favorite 4 legged family members!

We are new to town and a friend of a friend recommended this office. They exceeded my…read moreexpectations. The front desk staff, the techs, vet, and groomer were all amazing! My 3 dogs received wonderful care and everything was communicated to us very well. I recommend this office to anyone. Because they are so busy (because they are great!), I do recommend you make boarding reservations a month or more in advance.

Front desk staff were not welcoming when I arrived to see how I liked environment after my…read moreveterinarian retired

they don't return phone calls. and when they do they are very difficult to deal with. very rude…read moreand dismissive. it's too bad, i used to like them.

I had excellent service up until my last visit. i always schedule my next appt when I pick up my…read moredog. I was told on my last visit 9/8 my groomer was fully booked, when I asked for another groomer I was told they were booked as well . The reception advised me she would check with each groomer and see if they could squeeze me in. I was never given a reason why both groomers were booked solid seven weeks from 9/8. After waiting more than 24 hours without a call back I sent a text message. I received a call 9/10 stating they had no record of a text or email from me requesting an appt. Needless to say that call was confusing, so I called the reception who was rude, sarcastic, and continuously talked over me. she finally advisedthe reason the two groomers were booked was due to one of the groomers being out on maternity leave. If I was told that up front I would have understood. Instead the receptionist continue to speak to me as rudely as possible. I ended the call and said I do not know what to say. Due to the receptionist's behavior I will not ever go back to Heritage grooming. This all could have been avoided if the receptionist had just said we are fully booked because we have a groomer out on leave. Instead she was nasty, rude, and tried making excuses for her behavior.