Was not happy with my experience at all. They didn't ask for any vaccination records which means any dog there could be carrying viruses and/or diseases. On top of that, they don't kennel the dogs after, so dogs would be interacting with each other. My dog is fully vaccinated and I have faith in those vaccines so I let her be groomed there anyways. She had a very tight mat behind her ear that was probably causing her pain, so it needed to be taken care of. I asked for a bath, brush, teeth brushed and sanitary trim. That is it, I did not want her hair cut. They shaved off ALL of her leg hair on the back legs. Not only did they cut off all the hair, it's extremely choppy at that! I was so sad as we LOVE her long hair on her legs. That was in no way just a sanitary trim. They also cut some of the hair on her front legs as well and I'm so upset about that. While getting the mats out of behind her ears, I knew they would have to cut it out. But they literally JUST cut it out and left a big patch of hair missing there. They didn't even make it look halfway decent! I had my dog sitter pick her up so I didn't get to see her until I got home. It's going to take so long for her legs to grow back. I added some before photos of her hind legs to show the difference read more