Whoever they have answering their emails and their phone is EXTREMELY rude and unprofessional. You just lost a loyal customer of 4 years. I've been taking my two dogs there every 6-12 months since 2021. They have upped the price from $160 each in 2021, to $170 each in 2022, to $180 each in 2023, now it will be $190 each in 2025. Almost every year they up it $10. That was not the deal breaker though. One issue is they did not have ANY openings for over 7 months! I had to book both my Yorkies for January 2026 back in June of 2025, as that was the earliest slot I could find. I have checked in a few times since to ask to be put on their cancellation list, as that would put my dog at well over 14 months without a cleaning, and they recommended she come in every 6! Unfortunately, I had to take my other Yorkie elsewhere to get 8 teeth pulled last week, so I just informed them I only needed to keep one appt instead. They did that but then changed my appt from being $180 to $190. I inquired if they would honor the $180 price since that is the price it was when I booked it in June, 7 months in advance. And I would come in sooner but January was the earliest they had. The lady I was emailing replied, "I'm cancelling your appointment." I'm sorry what? Did I tell you to do that? You're cancelling a $180 appointment for me simply asking a VALID question? For asking if a company will honor the original $180 booking price I booked 7 months in advance and as a loyal customer of 2 dogs up to 2x a year for the past FOUR years? Wow. She didn't respond to my email saying don't cancel it. So I called to tell them I didn't want it cancelled, I was simply inquiring if they would honor the original $180. It was the same lady I was emailing apparently, because she immediately YELLED at me on the phone and said, "AS I HAVE SAID SEVERAL TIMES, WE ARE CHARGING $190 IN JANUARY." First of all, you said that once. I calmly said that's fine, I understand you're raising your prices, but I booked it in June and it said $180." She said, "I'M DONE ARGUING WITH YOU." I wasn't arguing, I asked ONE question and she couldn't handle it. Then she immaturely refused to respond, just sat there silent and when I said, "Hello?" she HUNG UP on me! Shady business practices first of all to do a bait-and-switch on the original price raising it and think I wouldn't notice or care. Second of all, extremely despicable customer service. To be so extremely rude and abrasive to a loyal customer over $10? It's pathetic. But now that I think about it, there was an issue the with their quality of their work also. I would have to send BOTH of my dogs back several times after they said they were "done" because they would miss so many tartar spots! When you are paying $160-180 for 30 mins, 2x a year, that is A LOT to charge a Yorkie with 20 small teeth, yet keep missing tons of tartar spots.
Luckily for me, I found a NEW place to take my dogs to! They fit me in within a WEEK. They are charging $175 and then ONLY $100 if you come every 6 months after that, which is incredible. It's called CLEAN DOGGIE CHOPS for anyone interested.
TLDR: Doggie Dental doesn't care about the loyalty of their customers or the pet's teeth they clean if they don't even bother to work them into the schedule they set for them. They care more about squeezing another $10 out of their loyal customers than getting the $180 they originally advertised at. Really unintelligent business practices. I am shocked they are still in business when there are better deals in the Valley where you're not treated like dirt and verbally berated for asking valid questions. It feels like a shake down of their customers to squeeze $10 more from an already high price. Claiming it is due to rising costs and acting like it's acceptable because "We haven't raised our prices in 2 years!" Whatever. I'm relieved in a way to never have deal with this disgrace of a company and RUDE lady ever again! If it was the owner, who was emailing and answered my phone call: SHAME ON YOU! I see other reviews saying you are incredibly rude and I agree 100%. read more