I took my German Shepherd Lola to Santa Monica Veterinary Group, and from the moment I walked in, I…read morewas treated with care and professionalism by Lyla at the front desk. The clinic was very clean, and the doctor quickly diagnosed my dog's ear infection and started treatment right away. The pricing was also very affordable. They are fantastic, I would definitely go there again whenever needed.

I've been so impressed with Dr. Berg, Stephanie and the front desk…read more They were able to fit me in on a busy Saturday and have always been so courteous to me and my baby. Regardless of how busy the clinic may be, Dr. Berg is so thorough going over everything from diet and explaining things in laymen's terms so l can understand what's going on without being condescending. I truly appreciate him focusing on the significance of nutrition without trying to sell you on anything. He's reasonable about medication, only recommending what your pet actually needs. Stephanie has always been exceptional with Luna. While she is the sweetest cat at home, she doesnt do well in a vet setting. Stephanie understands this and is so patient with her. she never forces anything. I've come back for another visit when Luna refused blood work because I didn't want to over sedate her. She taught me how to bundle Luna and to keep her calm during her injections. Her patience and sweet nature are everything. The front desk was so kind communicating with me during my wait, offering me water, etc. Dr. Berg's office understands our pets are family, and they treat us as such. I highly recommend the Santa Monica Veterinary Group to anyone looking for an honest, empathetic Vet. I'm literally getting ready for a Sunday evening visit for Luna to get another injection. Stephanie was kind enough to respond to my text first thing this morning. The customer service is 10/10

I never thought I would be back to Palms & Paws, but I did give them a fair and honest rating of 3…read moreon my last review. I decided I would give them one more chance doing something I thought they could handle. My first rating of 3 was a gift. It means satisfactory. It was truthful and clear. This time we called and they said they could handle the issue, so we called today to make an appointment and they will not see us--I guess they don't like the truth. Now they have ever right to not like a review and instead of responding to it, to just try to erase that person, but that is rude and not wise. And they were so rude on the phone. We were shocked. They could have been decent and nicely said we did not care for your 3 stars on Yelp so we think it best not to see you. We would have said thank you and been on our way. So, they have no need to worry. We will never call them again, because I don't enjoy rude customer service and I really don't enjoy sure make an appointment and we call to do just that and someone answers who has no manners and is rude. Really bad business practice.

The doctors are outstanding. I deeply appreciate how…read morewonderful they are with my dog. They are kind and extremely skilled. I feel that she is in excellent care with Palms & Paws!

Really caring staff! My appointment didn't feel rushed, and I felt like I was in good hands. Only…read morewish I made the decision to come here sooner. This office also has a parking lot right out front.

TERRIBLE. This is my first experience with VCA. I called ahead because the traffic was really bad…read more I wanted to see if I would still be accepted because we were FIVE minutes away and they turned us down. They're not understanding at all, even if you're late. Why don't they have a grace period. My cat hates being outside and having to deal with this was really annoying. Don't recommend.

We have been bringing our dogs to Santa Monica Pet Medical Center for a few years and have been…read morevery happy with the decision to make them our vet. Most recently we lost our 15 year old sweet girl, Daisy. Dr. Harrison Saling was amazing at explaining what was going on with our pup. He is bright, knowledgable, caring, and a wonderful communicator. Thanks so much for helping us through a trying time. We are grateful to have you as our veterinarian.

The doctor here is wonderful the practice is a disgrace. All they care about is money. After…read morespending $600 and finding out my Boy needed a drug that they charged three dollars a pill for and my veterinary pharmacy charged one dollar I asked for a prescription which they gave me only because of Dr. Hernandez, who is wonderful I asked them to call the pharmacy and place the prescription they would not do it. They said it wasn't their policy anymore that I would have to mail in the prescription which I did the Mail in Los Angeles is ridiculous and it is a holiday weekend so they never got my prescription and I needed to go back and pay the extra money for the pills when I went back not only did they charge me for the pills. They said that there was a dispensary fee that added about $.50 a pill when I told him it was a disgrace, they basically threw me out of the office one phone call one simple, act of courtesy and customer service would've saved me money and aggravation, but that's the whole point the money. make it as difficult as possible so we will buy the drugs from them that's their motto. they also have another thing going if you write or say something they don't like they ban you from coming back. if your motto is to rip off the human customer, what does that actually say about the creatures in their care?

My Rescue Maltipoo (of only one month) came with periodontal disease (don't ask). He needed tons of…read moredental work--10 teeth were extracted (on 4/29). What a surprise! I was in total shock and financial chaos. Everyone at GDD was amazing! Starting with the extremely knowledgeable staff to the nurses and to the head about surgeon who all kindly consulted with & listened to me about me & my fur baby's mouth and health. I've had a fur baby before. I've been to other Veterinary Offices and they just don't compare. Green Dog Dental is over the top amazing. The time they spent with me--the human--was extraordinary. Imo they're a good human care clinic as well; acknowledging & helping with my humanity, my concerns, fears & financial challenges. They also took excellent care of my fur baby. I am gob-smacked and very pleased and happy to recommend them to anybody who has a fur baby that needs to visit a Vet. They're so personable to the pup's parent I just can't praise them enough. To rate them an11 out of 10 doesn't say enough.

DO NOT BRING YOUR DOG HERE…read more I rarely leave negative reviews, but this experience was concerning enough that I feel obligated to share it. We brought our dog in for what was supposed to be a dental cleaning and were told, in an alarmist and frankly shaming way, that "nearly all" of his teeth required urgent extraction. I was shocked because Green Dog Dental did his last cleaning and everything was "fine and healthy" then. Based on that urgency, we moved forward with a procedure that ultimately cost over $5,000. During the procedure, we received a call that it would need to be stopped midway because the doctor said, and I quote "I need a break" -- meaning a second round of anesthesia, recovery, soft food and a cone for 3 weeks, and stress for our dog. This was never something we would have agreed to upfront. Afterward, we sought a second opinion from another veterinarian, who reviewed the X-rays and advised that only ~4-5 teeth required extraction -- a stark contrast to what we were originally told. The was devastating that we'd just unnecessarily removed half our dogs teeth. Equally concerning was the experience itself: The procedure was incomplete despite the high cost. The original purpose of the visit (a cleaning) was not clearly reflected in the outcome. Communication during and after the procedure was inconsistent and, at times, dismissive. We were made to feel as though we had neglected our dog, which was both upsetting and unwarranted. Since then, I have made multiple reasonable attempts to resolve this directly, including requesting a partial refund. Instead, I've received conflicting explanations, selective information (including only a partial transcripts of recorded calls - by the way they do not disclose that they are recording calls!), and ultimately no meaningful resolution -- just an offer to spend more money there. They have now ghosted me and gone irresponsive. At a minimum, I expected transparency, accountability, and a willingness to address a clearly unsatisfactory experience. That has not happened. We are devastated by the experience and the fact that our dog is missing nearly half his teeth and we are out $5000. I would strongly encourage others to seek a second opinion before proceeding with major dental work here.

I have a fear-based reactive dog. My Modern Animal vets really talk the talk when it comes to the…read morefear-free techniques. They are accommodating and understanding of our needs and limitations. It feels like a literal miracle every time we can make it in and out of there with the care that my dog needs.

Please don't listen to Hunter's review below which is hateful phobia disguised as a "polite…read morewarning". The only way there would be something "surprising" or "uncomfortable" for children and families at this location is if the parents of said children are malicious people who teach their offspring to be terrible people just like them. Children (and adults, too!) won't find anything "surprising" here otherwise. Except maybe a cute kitty or puppy. Anyways-- Had a wonderful experience here with Miles! They remembered my furbaby from another location, which was lovely, but also surprising to me given that my kitty had had that dental that they helped out with a long long time ago! Just shows the care and love that the staff has for our furbabies. I'd love to pick up his meds from here more often, it's such a convenient spot with a lovely atmosphere. Def recommend :)

Considerate and compassionate staff and the establishment is nicely taken care. Clean, good amount…read moreof space, looks like they have a rhythm and flow that makes operations efficient. Worth noting: Expect big urgent care invoices and be prepared to ask questions, line by line, to make sure you understand the costs and necessary treatment. I received a BIG OLE $$$ bill in the thousands and had to review each item, and upon doing that with the (very patient) Vet, they decreased the amount over 50% for the unnecessary treatments. I think every pet parent can agree that the most important thing for our fluffy little ones is proper care and love from the professionals treating them. This is why I'm rating this place a 5 star. They were all terrific people and took wonderful care of my dog (and me!) during a high stress day. P.S. They also offer coffee and snacks and that was a lifesaver after being there for 3.5 hours.

what went well? EVERYTHING. My baby cracked his tooth last…read morenight and although VEG doesn't have dental equipment (they should) my dog's tooth was hanging by a thread. They were quick with coming up with a plan and removing the tooth, putting him to sleep, and walking him back up (took about 20 minutes altogether) I was so informed, impressed and grateful how quick this team was especially Grace J. The RVT. Although they weren't able to take the entire root out we were glad they were able to get the most uncomfortable part out and we took him to his vet to handle the rest. I love the open concept of VEG, I was able to be apart of everything and I'm so so thankful.

I do not recommend this clinic if you prefer your doctors to have good bedside etiquette. It is…read morejust how I need to roll. The front staff and the vet techs are awesome!!!!

So far, so good. Just started going to Pacific Animal Clinic after leaving Overland Veterinary…read moreclinic which is horrible. Pacific Animal Clinic is clean, calm and professional, so far!

My Goldendoodle ate a lot of sand at the beach, and bringing her in early that morning turned out…read moreto be absolutely the right decision. The doctors were caring, knowledgeable, empathetic, and incredibly helpful throughout the entire process. Every staff member went above and beyond to make me feel confident that Peach was in good hands and would be well cared for during her hospitalization. The whole experience was as positive as it could possibly be during such a stressful situation. They did everything they could to help me stay calm while making sure Peach received the best care and recovered well. I'm truly grateful for their compassion and dedication. The X-rays and all the exams were so fast within minutes we are able to get results!! I highly recommend this VCA!!

I took my pup here when she was feeling very sick. She was having bloody diarrhea and vomiting…read moreblood, which was extremely scary. I called at 6:30 a.m. and was able to bring her in right at 7 a.m., and she was seen fairly quickly. Dr. Perez was attentive, compassionate, and very helpful. She explained everything thoroughly and never made the visit feel rushed. I left my pup there for a few hours so she could receive IV fluids, a full exam, and an ultrasound. The team kept me informed, and when I returned, Dr. Perez went over all the results and the treatment plan in detail. My pup was sent home with medications that helped her improve, and she is now back to her normal self. I'm very grateful to this team for taking such great care of my dog and providing excellent service during a stressful situation.

Best vet in LA! Everyone from office staff, vet techs and of course Dr. P are amazing! Both of my…read morelabs have had TPLO surgeries here. Best care and most talented surgeon.

I had been searching all over the Westside for a good place where I could have my poodle mix Stella…read morespayed when Sevilla was hIghly recommended. The staff are friendly and welcoming, the place clean, spacious, and well arranged. Upon meeting Dr. Pedraza, I was impressed by his positive energy and sensitivity to my Stella. He explained all the choices of different approaches to the surgery and said the spay could be done as soon as the next day. After the successful procedure, the staff gave me some medication for Stella along with clear instructions on how to care for her to insure proper healing. And Dr. Pedraza had even flushed her eyes to reduce the red staining around her eyes - included in the cost of the spay, which I must say was very reasonable! The consideration shown in follow-up a week later was so reassuring - Dr. Pedraza and the staff at Sevilla are a real gift to our community. Stella and I are so grateful for this happy first vet experience!