I was referred here by a friend and I was very pleased by the outcome. The owners here are very…read morefriendly and I could tell my fur-babies were happy and not at all stressed with their experience as well. Their hair cuts were on point and completed just as I had requested. To top things off, they even sent me a great picture of the two pups after they were finished and awaiting pickup. Great place to get your dog cleaned up!

I love this place, the woman that work here are super sweet and do an amazing job. I am always…read morehappy to go here and bring my dog.

I am very upset with how the owner groomed my dog. I told the owner I want my dog to look like the…read morelast 2 pictures and this is what he looked like when I picked him up. Also not to mention the 2nd time I made an appointment, I showed up for it and the door was locked and I called a few times and never heard anything back. I called a few weeks later to reschedule and I told him what happened and he said "there's nothing I can do about it now". Very upset with this place, will not be going back.

They did an incredible job with my senior dog haircut. I was able to see them cutting through the…read moreglass and he was very gentle and patient with my dog. They even gave him a little tie at the end. The booking process was easy and the owner was always available if I had any questions. I'm total coming back.

This place was great! I highly recommend. We are new to the area and recently lost one of our…read moreGerman Shepherds who we had for 12 years living side by side with our other German Shepherd. So needless to say our surviving dog is not only up in age (she is 14 years old) but she was also adjusting to life without her "buddy" for the first time in 12 years. This is a dog that is already anxious and nervous and had never been to a groomer (we always just bathed and brushed them ourselves at home). In light of everything, I wanted to get her a good bath and cleaned up and since the weather at the time was very cold and rainy I needed to find a groomer. SO... THIS PLACE WAS GREAT! They were great with her, they were gentle and kind and patient. They recommended a time for me to bring her in when there would not be a lot of other dogs there and they called me within two or three hours to let me know she would be ready in 20 minutes. Our dog looked great, and I think she felt good too... she is cleaned up and I swear she sheds A LOT less. Justin and Sarah were so friendly and sweet and I know they were to our dog also because she was wagging her tale and seemed totally at ease when we picked her up. I wish I had written this review earlier (our visit was about two weeks ago) because they certainly deserve all five stars. We will be back at the end of January and will make it a regular appointment because it was so worth it. Five stars all around!!!

I'm honestly beyond shocked this place doesn't have better reviews! I took our big guy here as we…read moreneeded a new groomer since we're new to the area and I'm so happy with the results and how affordable it is too. Kathy is a complete sweetheart as well so that only adds to the appeal, needless to say we've found our go to spot as long as we're here. Thanks again!

Lana, has been my groomer for 4 years. Lana is so good, I followed her 20…read moremiles from her previous location to this location, she is customer and pet friendly. I trust her with my two fur babies, and she does an Awesome job of grooming them. I wish I could give her more stars, just does 10 star work. We love her...

This place is wonderful. I take my hound to get his nails cut and its the first time I have seen…read morehim let anyone cut his nails. I also have 3 (ederly) yorkies and they cut them perfectly. I am very picky when it comes to them. They come home happy and beautiful. I highly recoomend this place if you want your dogs to have a fun spa day. They will love it and are very well spoiled there. I wont go anywhere else.

I went in to get my pups nails trimmed. I was recommended by a friend…read more I was a walk in with no appointment and had no issues. All my dog did was be wiggly, flex is arm muscles, and stand there like a good boy. He had a few claw that was extra long that I wanted done. He got the grinder for the first time and he was good. We'll be back.

I have never in my life met had to deal with someone so unprofessional as the store leader Kayla…read moreShaw at this location. 06/18/2024, my dog received services for a groom. In the notes I put for this groom, I requested that the dog's tail not me cut. My mom dropped my dog off while I was on Facetime with her. I heard the groomer ask my mom about the tail and I heard my mom said "Please do not cut her tail." The groomer says okay, I see that here in the notes. Of course we get a dog with a cut tail. We decided to brush it off because we really have never had any problems with this PetSmart before. On 8/19/2024, we decided to go back for the same service and the same dog. We ordered the summer plus package which includes, a bandana, cookie, and coupon book. We are frequent customers of Petsmart, especially with the addition of a new puppy, so the coupon book was something I was looking forward too. My dad went to pick up the dog and she did not receive the coupon book. When I called Petsmart about 30 minutes after her groom to let them know she never received the book, she told me to come back and we will give her all that stuff she never got in the first place. I'm at work so I wasn't able to go and my dad had left 30 minutes ago and with traffic, returning back was just not an option. I did let the manager know this and that I lived an hour away. She said that she would mail the items. I waited for about a week and received nothing. So I reached out to PetSmart customer service to express my extreme frustration with the groomers just not following the notes and then to top it off not giving me services I paid for and also saying they were going to mail something and did not do it. After speaking with customer service, the extremely rude Kayla Shaw decided to email me back (in the picture) saying that she is sorry I did not get the items mailed to me on 08/21. As of November 10 (three months later), these items still have not made it to me. If she found the time to email and mail the items, why was a tracking number not provided? These items were never sent in the first place. Also, instead of just giving me the items I never received, she added a $10 certificate for my next groom. I told her that I was not interested in that and I just really wanted my items. I sent this message to customer service at Petsmart again. Kayla calls my phone and she left a voice message in the most sarcastic tone ever how she would loveeee to have a phone conversation with me since I'm sending emails, as if I would be afraid to speak on the phone to her. I called her back and at the end of the conversation, she then replies to come in for a full refund. I found it very interesting after I got on the phone not rude or anything, how her sarcastic tone of voice suddenly changed. I guess she was expecting me to be rude, but I am nothing like her and have no reason to be rude to people. We eventually got the refund about a month later and I was satisfied. If my services were never rendered, the only option is a refund. I got my refund and said I would never return to this location. I thought nightmare with this location was over. I go to book my dog for a bath here in Alexandria. Come to find out Kayla blocked my dog from being booked at every PetSmart location that exists. At this point I am FURIOUS. My dog has never done anything wrong. Petsmart Stafford dropped the ball. You all don't follow grooming notes and you have a spiteful store manager. Your solution is to block a customer from grooming at all Petsmart locations??? I was able to get the block off from Shelby and she said she would forward this information to Kayla. I'm imagining she is going to put the block on again because yes I did file yet another complaint, because I refuse to let Kayla be the bully she thinks she is.

Amina has been taking care of our baby since she was a pup and we couldn't be happier with her and…read morethe service she has provided. We took our dog to the groomer at a national pet chain store near us and when we got her back she was skittish and on top of that not even groomed well. Luckily, Amina found space to take us on and we feel that she was a blessing from above. As I stated before, we couldn't be happier with Amina and the services she has provided to us.

False claims. Groomer has not been an active member since 2017 and is therefore not participating…read morein continued education. Additionally the groomer posts medical misinformation on their Facebook page regularly which would be directly correlated to the fact they have not participated in continuing their education since 2017

1-update website since you don't offer cat grooming 2-train…read moreemployees who answer the phone not to be condescending

This is towards the groomers I went earlier to drop off my dog for a cleaning. We waited for 20…read moreminutes just to get checked in because the person at the check-in took 20 minutes, and probably longer, just to check in a small dog, making my pet restless from waiting and seeing all the people and dogs. The lady who checked me in was nice, and I had her last time, and she remembers my dog too; it only took me 2 minutes to check in. Though I wasn't given a time when my dog would be done, all they said was they would call when they were done, which could be an hour or two, but I wouldn't know. I have been to a groomer before, and they told me the time my dog would be done by, because if I was busy and I just found out I had to pick my dog up, I might end up picking my pet up late instead of giving me at least an estimated time frame so I know I should clear my schedule to be ready. When I picked my dog up, there wasn't really a wait besides when they put the leash on her, and they even gave my dog a bandana, and my pet even smelled good. So overall I would've of given this a 5 star if it wasnt for the guy having me wait 20 minutes the service was fantastic and quick besides the guy at check in.

We cannot say enough good things about this dog grooming service!…read more From the very first interaction, they were professional, responsive, and clearly passionate about what they do. Having a happy, relaxed dog says everything, and not having to take her anywhere but my driveway is amazing. If you're looking for someone trustworthy, dependable, and truly dedicated to animals, this is the place. We'll absolutely be using them again and highly recommend them to anyone who wants the best for their pet and grooming needs!

It has always been a challenge to find groomers who will deal with husky shenanigans -- especially…read moremost recently as our youngest (still very much in puppy mode) has shown extreme anxiety about being separated from his family and pack. I discovered Chrissy's van around the corner this afternoon and she was able to stop by to give all four of our pups a much needed pedicure and ear cleaning this evening on very short notice. The convenience of having someone come to our place to deal with four dogs at a time is worth every penny; having someone with gentle hands and a patient approach is an even bigger bonus.

Our sweet Holly is looked after very Well! She's always…read morehappy to be picked up, but she enjoys her vacation there when we travel. Friendly staff, always seem to be available at last minute, facilitate clean and well kept, and grooming services available for an extra fee. AND a Veterans and First Responders discount offered! WIN WIN WIN!

After posting my reviews, I received a phone call from one of the trainers apologizing for not…read moreresponding to my inquiry. She was very kind and explained a mix up regarding emails with the owner. No big deal; these things happen. I appreciated her apology. She did inform me that they do not train in the kind of scent work I am looking for, and she sadly doesn't know anyone near my location who does. My only suggestion would be for the owner, since they are the ones who receive the emails. It might be best to respond to the customer in an email and state something to the effect of, "Colonial K9 has received your request and we will be forwarding your message to the respective trainer. Please let us know if a trainer has not gotten in contact with you in the next 48/72 hours." This way the customer knows their email has been seen and read. Otherwise, the customer feels their request wasn't taken seriously. Additionally, a reminder message or task could be created within the Microsoft 360 platform and be sent to the trainers. Just some ideas to help the customers and trainer so a customer isn't lost due to mistakes. Thank you again for the apology. It is appreciated. I have bumped my review up from two stars to fours stars. **Original Review** ***I have not used their services***This is only a review based on communication, or lack thereof*** On 08MAY2024, I called Colonial K9 to inquire about dog training; specifically scent work. I have been looking for a solid trainer since moving here. It has not been easy finding a reputable trainer. During the phone call, I was told to send an email because emails go straight to the owner. The owner will review the email and either respond personally, or the owner will send the email to the respective trainer. I thanked the person who I spoke with and promptly sent an email detailing my dog training needs. By 15MAY2024, I still hadn't received a response from Colonial K9. As a result, I sent another email and stated; "I am following up from my attached email as I have not received a response. If you are unable to help us, it's understandable. I would appreciate it if you could give us a referral on a trainer who can help." As of today, 24MAY2024, I have yet to receive a response. I am not sure where the disconnect is. All I want to do is find a solid trainer to continue with scent work training. I guess Colonial K9 isn't interested in assisting. Copy that!