I am so glad I go to Downtown Dental. I was overdue for a cleaning and checkup and I finally got it…read moretogether and made an appointment. They always treat me very well and I got a clean bill of health which is always worth celebrating. But the real reason why I am making the effort to leave a review is to let everyone know that their new hygienist, a lady named London, is not only very sweet and personable, but she has the gentlest, most relaxed touch of any hygienist who has ever worked on me!! I am 65 years old and used to be a periodontal surgical assistant, so I feel I have a lot of basis for comparison. She is a great addition to the team! If you are hesitating to go to the dentist I would like to reassure you that Downtown Dental in Provo is a great place to go. They have seen me through extractions, root canals, crowns and bridges with never a problem, and now with London added to Dr. Gibson's team they have raised the bar again!

Let me explain what'a going on at Downtown Dental. In, 2017 this practice used to be owned by Dr…read more Devon Call with Brooke as the Dental Hygienist. They were the best Family Dentist and Dental Hygienist I've ever experienced. Then Dr. Devin Call moved to Texas without even a notification to any of his patients. In the winter of 2018, Dr Robert J Guenter replaced Dr. Call. He was acceptable but he didn't live up to Dr. Call. It was good that Brooke was still working there or I would have walked out that day. Then 6 months later, Brooke was still part of the staff but she informed me that there was no Dentist at this practice at all...? Some Dental group were rotating the location on certain days to just cover the current patients. She cleaned my teeth that day and recommended that I look around for a different dentist for further care. Honestly, even though a year has passed I'm just too weary to give it another try...

We have had the pleasure of being taken care of by Dr. McBee. He was the doctor on call over the…read moreweekend and he called us back within a few minutes! Turned out an infection from wisdom teeth getting pulled out - so he asked us to come in the very next day in the morning so he can take care of the issue! He even called in the antibiotics into the pharmacy (on a Sunday!) and we walked right in first thing Monday morning and took care of the infection! We didn't have the privilege of having the wisdom teeth surgery done by Dr. McBee, but he was excellent taking care of us in a personal and professional manner!

Best experience out of 3! We have had four children go thru the wisdom teeth extraction surgery,…read moreit's no fun. One in CA, one in WA, and two in UT, Both of the first two in other states were miserable because of the way the doctors/clinics handled their patients, from slopping my child incoherent into a wheelchair delivered to my car, to not gaging them right amount of anesthesia. With my third child I was very knowledgeable, and knew the right questions to ask. I was skeptical that we could find an oral surgeon that cared enough to have repeat business as this rarely happens anyway. Doctor McBee made the grade with my third child and I had no hesitation in taking my fourth child to this clinic. The experience was great for both. My son even had an abnormal bone fragment/growth over a year after his wisdom teeth were taken out and Dr McBee more than obliged in helping us fix that. I definitely recommend Dr McBee.

I am writing this review because I believe prospective patients deserve to know about my…read moreexperience. I had a crown placed at Cougar Dental in March 2023 while I was temporarily living in Utah. I live on the east coast and have an established dentist there, with regular preventive care and a night guard. Approximately three years after the crown was placed, it fractured into several small pieces and had to be replaced promptly by my regular dentist in Virginia. Because the original crown was less than five years old, my dental insurance denied coverage for the replacement. I was therefore responsible for the full replacement cost of almost $1,300. I contacted Cougar Dental and explained the circumstances. I was not asking them to replace the crown, since returning to Utah was not a realistic option and the tooth had already required treatment. I asked whether they would consider reimbursing me for at least the portion of the replacement cost that my insurance would have covered had the original crown not been subject to the insurer's five-year replacement limitation. I also provided information about my dental care and explained that my regular dentist had previously documented a concern regarding the fit of the crown, specifically an overhanging margin visible on X-rays taken before the crown fractured. Unfortunately, Cougar Dental declined to provide any reimbursement. Their position was that because the crown had already been replaced by another dentist, they could not take responsibility for the outcome and that I had understood the risks associated with the treatment. I understand that dental restorations can fail and that no crown comes with a lifetime guarantee. What disappointed me was the lack of any willingness to help with the significant financial expense I incurred after the crown fractured after approximately three years. I was not seeking reimbursement for the entire replacement; I was simply asking the office to consider helping with a portion of the unexpected cost. My previous crown had lasted more than 20 years, so having to replace this one after approximately three years--and then having to pay the entire $1,272.50 because of the insurance limitation--was extremely disappointing. I am sharing this experience so that others can make an informed decision about where they choose to have major dental work performed. My experience was disappointing both because the crown fractured after approximately three years and because of how my request for assistance was handled afterward.

Cougar Dental came through when I was in a tight spot. When flying home from a business trip, I…read morecaused my crown to break loose from my tooth. I was going to get home in the evening and had to fly out the morning. The tooth was sensitive and we called to see if they could look at it that night. After making some calls to decide which dentist and which assistant would stay to help, they scheduled me for 6:30 in the evening, right when I would get off of the commuter train from the airport. They anticipated that they would have to do some work and make a whole new crown (2.5 hour procedure), but they were willing to do it for me. When I arrived, they welcomed me in with smiles and it turned out in the end that it we were able to use my previous crown and it took less than an hour! I was off the next morning to Boston for my conference. No pain and a full set of teeth. Thank you, thank you, Cougar Dental!!!

Friendly, efficient care for the whole family! Making crowns on-site saves time! Dr. Mike is…read moreskilled and genuinely cares! Staff is friendly, and hard-working!

Great empathy and compassion for the patients. I was treated human and when it came to payment I…read morewas again treated with understanding. I will be back.

Everyone in the office was fantastic from the receptionist all the way to the dentist, Dr. Boyack,…read moreTeisha, Aislynn, Maddie, Veronica, Amy1, Amy2, Angel and Anastasia!.....all are genuinely eager to help!

Excellent dental hygienist, did a thorough job. Dentist was pleasant and didn't push work needed…read more Enjoyed experience.

I have been coming to the dentists here for many many years. I have referred others as well. I get…read moregreat honest care and concern from the dentists. I even get a personal call from them to check in on me after some major dental work. The hygienists are super friendly and you get in and out very quickly.

Let's be honest, Nobody LIKES going to the dentist. And personally I had a pretty big aversion to…read moregoing, to the point that I hadn't going in several years. That was until my fiancee (now my wife) introduced me to her dentist, Dr Brandon Tayler and his staff. They are in a word, amazing. Add to the fact that if you have an issue Dr Tayler will be calling you in the days following to make sure you are doing OK and aren't having any issues. His hygienists and assistants as well of the rest of his staff are top notch and make the extra effort to make sure you are taken care of. If you are looking for a dentist, this is the guy to see.

The staff here at genesis were super Sheryl great communicated Dr. Peer very professional and he…read moremakes you feel comfortable and welcome. Hannah Monica and Anais are super careful and mindful. Great doctor and staff David Pugh

Had a wonderful time here with the dentist and assistant, they were so friendly so kind, efficient…read moreand gentle. Very communicative. Why I don't give a 5 star is because the music was highly sexual, it was club music. My dentist was Pete and he and the assistant, get a 5 star all the way!

They haven't been able to solve the root cause of my dental issues. I hoped they would have answers…read morefor me but referred me to my primary care who couldn't find the issue either. BUT, they take great care in cleaning and are empathetic about my anxiety regarding dental work.

My husband's experience at Total Dental Care was excellent! We came in from out of town and he…read moreneeded to see a dentist right away. Dr Bates accommodated him with an appointment and resolved his issue in a timely, professional and painless manner. He was friendly and attentive, as was his staff. He has seen many dentist in his 59 years and Dr Bates (and his staff) have by far been the best!