If I could give less I would. I have never given a review before.
My wife and I just moved to Corinth and we were referred to Dodd. The doctor was nice but, for some reason, they seemed to want to push contacts on both of us. Just business, I suppose. My wife said she was not heard when she asked the technician about her frames and prescription. She thought the technician was rude. I had the same experience as the technician who helped me was rather rude and dismissive. Maybe they were having a bad day. I will give them that. The issue started with the billing. We tried to pay with a visa they said they could not take through the credit card machine. I allowed for them to make a copy of the card as well as the 3 digit code. They said they would run it later. I was then told I could leave with my wife's new frames. We received a call a day or so later saying that we had left without paying. I reminded them I had left the card information. They then said they needed the 3 digit code. I reminded them that I had left it with them. They charged the remainder and called again saying that a $20 fee for lenses was not charged. This was then charged. We received a letter a few days later stating that, in highlight, that we had left without payment. I was already upset that our credit card information was floating around and we had been contacted by a number of people who seemed to have misplaced personal information. They just seem to be inept with zero communication between them. So I am dealing with our information floating around, rude and pushy employees and accusations of theft as well as extra fees out of nowhere due to their "forgetfulness". As stated above, the doctor was pleasant. The rest of the staff we dealt with, not so much.
The decision to go there is yours. We will be finding another optician. read more