A year ago I wrote a glowing review, but sadly shortly after that, things began to change. What started out as a positive medical facility, where I trusted the doctors and staff has changed. Still have no complaints on Dr. Fullwood, or the lab tech, but the nurses and office staff have gone down in quality. To be fair some are fine, but several are very lazy and have attitudes. They don't make referrals or do things the doctor tells them to do, then lie and say they did. Other medical facilities contact them, yet Trinity says they didn't. One time another medical facility contacted them via FAX several times, but got no response. Trinity said we get too many faxes so we don't read them. They don't want to do anything more than see you on your visit. Don't ask questions, don't call, don't ask for records or referrals, they get irritated, and many times just ignore you. Then when they don't call and you call back, they claim they already called you and tell the doctor you're being a problem. If the doctor tells them to get you a referral, it will take months, in the meantime you might just try to get in to whatever doctor you need, because you will have already seen the doctor or had the test by the time they get around to referring you. Then there's the exams. The doctor is good, but they don't even have an EKG machine. Instead they try to use a phone app which never works. If you have to have some small treatment, the nurse may or not be able to do it, and will tell you to go home and do it yourself. Unfortunately this type of medical care is typical for this area, so I guess I shouldn't be surprised. read more
