My elderly aunt spends the winter in Florida, and did not tolerate the two day drive very well…read more Within 10 days of arriving here she could barely walk. We tried going to two local emergency rooms only to find that both of them were packed full. So we decided to come to Lifeguard Urgent Care. We are so grateful that we did! We scheduled an appointment, and were able to complete the registration paperwork online. The staff were very caring, professional, and polite. We saw an amazing nurse practitioner named Brittany. She thoroughly examined my aunt, and prescribed some medication. I am a registered nurse, and I was most impressed! I'd highly recommend this urgent care!!

The saga continues. So today, I open the mail and find a "final statement." I have not only…read moreremitted payment, but also have the receipt. Just to be doubly sure, I checked my bank statement, and the transaction cleared. So this final notice, and continued assault on my time is less than appreciated. I need someone from billing to contact me, and for this issue to be resolved. The care I received was abysmal. The diagnosis, inaccurate. And now, I am going back and forth over a bill that I already paid. No one answers the billing number, and when you call the direct line all you get are people saying "I can't help with that, let me get you to billing." What a sham.

Ashley was amazing. The tech was great too, but Ashley is phenomenal. Great customer service, very…read moremedically knowledgeable, great bedside manner. I felt very at ease with the whole process.

Worst experience I've ever had at an urgent care. Waited 2.5 hours in their office with an…read moreappointment. They have plug in fragrance in every room. I'm allergic to fragrance. I asked a few times how long the wait would be. Had to wait outside prior to being called in to see the doctor due to the fragrance. I let them know why I had to wait outside so they were aware. They kept telling me I was next. I never was. My throat blew up, my nasal passages were swollen, and I developed a migraine. Not one person cared. They looked at me like I had three heads when I told them what was happening to me. Not an ounce of empathy or sense of urgency in the entire place. They didn't unplug the fragrance plug ins or do anything. Doctor's offices typically do not put fragrance in their offices because allergies to fragrance are so debilitating and common. Not sure what they are trying to cover up with how many they had. I counted four in a very small space. My throat was raw and sinuses were on fire. After waiting for hours I was told that I would have someone in to do bloodwork shortly. Which I'm not even sure why the doctor wanted blood work and imaging because he specifically told me that he didn't think that the issue was what he was even testing for. I'm sure he makes money off of testing just like other doctors. I really enjoyed all of the excuses the doctor made about the wait time. Did he want a "poor you" for being so busy? Isn't that your job? Suck it up. I've been suffering for 3 hours... so yea... I don't want to hear it. I came in sick and got even sicker no thanks to your office. Another 35 mins goes by. I am just suffering. By this time my head pain was making me dizzy from the chemical fragrance. I just left and nobody cared. Wasted hours and money for nothing. My primary care finally had a cancellation this evening so I will be going to see her. I only went to this hell hole because she couldn't see me until Wednesday. I will be posting about this place everywhere online. Absolutely ridiculous in every way. Received zero help from these people after a total of 3 hours in this place.

When I walked in there wasn't anyone there in the waiting room. The clinic looked clean and has a…read moregood environment. You have to scan a QR code to complete check in paperwork which was fast to do. The most we waited was 10 mins before being seen. This urgent care does do RSV testing for kids. The nurse was super friendly and knew how to talk to my niece and made her feel comfortable and not scared. She even took us in the room where there was a TV and put Bluey on for her. When they did the testing for RSV. She swapped very gently and even did a really good method for her to not feel the swab going in deep into her nose. The doctor was amazing and knew all the right words to say. Overall my experience here was great and I would come back here for any urgent care visits.

TLDR-- Clean, nice staff, long wait time, probably would never draw blood again from here…read more The Review: The nurses were kind, the establishment was clean, and the services they had were plentiful. My experience, however, was not the best. The waiting time was surprisingly long despite being second in line. I waited for 40 minutes in the waiting room which wasn't a big deal for me but I was in the actual exam room for a long time, and it wasn't a very busy day. At one point I was alone in the waiting room. Once they finally got to me, I explained how I felt, since I had flu like symptoms and I needed some blood work done, and that's where my bad time was had. Here's the deal, nobody likes needles. I was told I have tiny veins, and after sticking me three times and two different arms I didn't end up getting the blood sample I needed. As soon as they pulled the needle out, blood was all over my arm, and some fell to the floor. Honestly, I'm a bit traumatized. I've had blood taken out before, and it has been very quick, almost painless, and one and done. This was a rough experience for me and idk if I can bring myself to go back after that. This was just my experience. I don't want to trash on the whole urgent care because people did seem very kind, but the waiting time was pretty long for an office that didn't seem so busy. I did after the third needle have a mini panic attack and they got me water and calmed me down. They gave me a slip to go to quest diagnostics after a few days because they couldn't get the bloodwork they needed. It's been a rough 2025 start, fam. Hoping that folks have better experiences than me.

Went the for a UTI, was seen very quickly. Diagnosed my problem and called in my medication. Very…read morenice staff!

Waited over an hour to see a doctor, and another hour for a strep test said to take "6-10 minutes."…read moreI feel like they forgot about me. I ended up crying out of stress because I paid $150 (yes they raised their prices, it used to be $100), and didn't receive any care besides gaslighting and a combative attitude from the doctor. My throat is so much worse today and I'm out of money. I don't recommend this office.

My family and I have been using Tampa Urgent Care in Westchase regularly for a couple of years, and…read moreour experiences have consistently been positive. The staff is friendly, attentive, and genuinely seems to care about the people they're treating. My wife and kids have always felt comfortable here, and we've received good care whenever we've needed it. The wait can occasionally be a little long after checking in, and the layout sometimes has patients walking past an area where a provider is conducting telehealth visits, which feels a little unusual. My only personal preference would be to have more male providers available. As a man, I'm simply more comfortable having that option in certain medical settings. That aside, the staff has always treated us well, and this remains the urgent care location our family trusts.

The blonde front desk lady is rude and unhelpful. Very quick and irritated found out later on I…read moreshouldn't have paid as much as I did but I felt rushed when no one else needed to be helped. But everyone else was very nice and helpful.

I was scheduled here for a colonoscopy. Arrived on time and was immediately checked in. Sat down in…read morethe waiting room for maybe five minutes and was called back. The facility is clean and up to date. Can't vouch for the comfort of the waiting area as I was not there long enough to have much of an opinion. The staff was very friendly and professional and I was put at ease by their demeanor. The anesthesiologist and doctor came to talk to me and then it was off to the room for the procedure. I woke up back in the same place I started and was totally done and out in just under two hours after being visited again by my doctor.

Not many people like having to go for a colonoscopy, but knowing that I was going to a Bay Care…read morefacility, and knowing that Dr. Nanda was my doctor, relieved me of anxiety and apprehension. From check in with Michelle to surgery with Dr. Nanda and his crew (Sara, Dr. Brennen, Debora, Trevor, Denise) to check out (Angela & Lisa), everything was superlative!

Front desk lady was very nice and helpful. Was seen quickly and professionally! Tech and nurse…read morepractitioner were attentive and helpful.

Both my husband and I have been seen twice in under 2 weeks, the staff here are the best. As I…read moredisabled nurse practitioner, I know. I have seen the best and worst since 1988. You must take into account the nature of this office as a walk-in- clinic. There are priorities of seeing more acute patients first. Some have to wait. They are kind, compassionate and caring. They respect and listen to you. Since they are a walk-in, they may be limited in their orders. They are open and honest. Just what is expected. I will never hesitate to go there. You shouldn't either. There is a horrible virus going around which we contracted from an ill family member. He acquired at a hospital and brought it home. We are all very ill. I thank all the staff. Everyone protect yourself from anyone coughing. It might start as a cold. It is not in standard flu sets.