7/29/14 My family came into town today, and right when they arrived they asked where to get a good grouper sandwich. I replied, Dockside Dave's because they have the best grouper in town! We sent my Grandfather to order and pick up 4 grouper sandwiches. When the waitress behind the bar told him it was $60 (SIXTY DOLLARS) for 4 sandwiches at "market price" ($14.95/sandwich) he just about had a heart attack! He couldn't believe it was so much money (he's 86, he thinks everything is too much money, but I'd have to agree with him here). The waitress was behind the bar and told him he could get some grouper nuggets for less. When he returned with 3 soups 2 coleslaws, and an order of grouper nuggets we were all a bit confused. It was $40.30. He explained that he couldn't believe how expensive the sandwiches were, and the lady there told him that it would be cheaper this way. OF COURSE IT'S CHEAPER! NOW THERE ISN'T ENOUGH FOOD FOR 4 PEOPLE! I returned to Dockside Dave's with him to get the correct order.
The waitress behind the bar greeted us with a confused look on her face seeing that she just served my Grandfather not 10 minutes prior. I explained to her the miscommunication and I requested her to return the grouper nuggets and we would keep all of the other overpriced items that we did not order, and to place a new order for 4 grouper sandwiches. She refused to refund the grouper nuggets. Her response was that her "boss" wouldn't allow her to do that, yet she never went and spoke with a boss. She just fabricated this answer on the spot without actually going to speak to anyone.
My frustrations were rising due to the poor customer service skills, so we just ordered 3 sandwiches instead of 4 (since she wouldn't return their nuggets, nor own up to the fact that she picked this stuff and ordered it for him) which was an additional $44.78. She claimed to be saving him money. It would have been right over $60 for the correct order. Now we are into Dockside Dave's for $85.08 and we didn't even get the 4 sandwiches! We got 3 sandwiches, soup, slaw, and nuggets!! Thanks for the savings! We paid more to get what we didn't want. The soup was "broken" from being scorched. The slaw was runny!
In observance. The place looks like a galley on a fishing boat and it's about as clean as one too. I placed my arms on the concrete bar while discussing our misunderstanding, and my arms stuck to the bar. It's the kind of sticky that can't be cleaned. There is a layer of grease on the floors. The Pinellas County Sheriff's Office phone number is in BOLD sharpie marker written right on the drywall next to the phone. It would be nice if their service and cleanliness matched the quality of their grouper. read more