Not sure where the other reviews about fair pricing and service are coming from, but I had the exact opposite experience (multiple times) here.
We had previously taken my wife's car here for an inspection and felt like we were significantly overcharged, but gave them the benefit of the doubt. However, I will no longer be giving them any business after my experience this week.
I had to have my car towed from the highway last week. They were the closest tow company and I just had it towed right to their garage, hoping that it would save me some money. Through a combination of their expensive parts distributor and the shadiness of the garage, I felt like I was being overcharged by $150-$300 (I know, big range) for a part. I called around and got pricing for that part myself and disputed the cost with the garage. They tried to pass it off on the parts distributor overcharging them, but only showed me the list price on the invoice, while intentionally hiding the net price. I spoke with the parts distributor who, while still significantly more expensive than other places, definitely did not charge them full list price.
Miraculously, $150 disappeared off my bill when I spoke with the garage again and pressed further, since I knew the actual cost of the part. I ended up paying about what I "should" have (minus the still too expensive part), but if I didn't know any better I could have really been taken to the cleaners. This all felt very shady and I wouldn't feel confident recommending Dobson's to anyone. read more