I was disappointed with my experience. Customer service was lacking, and the interior cleaning was…read morenot acceptable. The car was not thoroughly vacuumed, the windows remained dirty, and the door jambs were not cleaned. I had to clean the door jambs and vacuum the interior myself after returning home due to the poor quality of work. For $36, the service felt like a basic drive-through wash. I expected a higher level of attention to detail for the price. Based on this experience, I will not be returning and cannot recommend this car wash.

The customer service was horrible to start off with. The service was horrible the interior was not…read morevacuumed good at all the inside was barely wiped down my rear window was still dirty. no fragrance would use which was part of the package I purchased. I basically paid $36 to go through a drive-through car wash. I wouldn't recommend this place to anyone. I have pictures of the sloppy service that I can post as well.

The quality of the young people working here was great! This place had everything that you needed…read moreas far as cleaning the formats and then the sprays for windows and the all-purpose spray they have lots of shammy and towels nice that vacuum cleaners on each side of you.

First in line this morning. Friendly staff. Very efficient. Great vacuums, towels and cleaning…read moresupplies.

Worth. Every. Penny…read more My dog peed in my car (ugh) and Charles came out so quickly and cleaned my car so well. You can't smell any evidence of a dog. I think it's actually cleaner than when I bought it! Dream Clean was so easy to work with and I will absolutely use them again. In fact, we are probably my going to schedule him to clean my boyfriend's car soon.

They did a great job, just forgot to wipe down the dash board when finished. Price was good as wellread more

I did the 24h touchless carwash and it was quick and easy. The wash was excellent for the price.read more

I want to take a moment to send a shout out to Galleria Express car wash... the gentleman of the…read moreday is "Phil". I just so happened to be visiting Matthews after a recent move and when I pulled up was having troubles with the payment machine due to my error...and a sweet guy name Phil came to assist me.... but the funny thing about it was I had been going there on their monthly special for sometime now over a year and just the fact that he knew me and was asking where had I been? I mean it was just so nice to know that the old Customer Service still stands strong where businesses knew all of their patrons by face or name...THANK YOU so much Phil for being so cordial and kind and making my day! I hadn't been there in months and to be recognized was nice! I will be referring Galleria Express every time I can and come back to the city of Matthews.... KUDOS to you Phil! Take care.

David does an outstanding job. I know why he's been in business for years. We had our mom's van…read moredetailed for part of her Christmas and he and his guys did a fantastic job on it. We were very pleased.

David and his team detail both our vehicles at least once each year and sometimes twice…read more Outstanding work helping us to keep our vehicles in top condition.

I started going to this car wash because the one closest to my home went up in price. IMO no basic…read moremachine car wash should cost more than $10 ESPECIALLY when it doesn't even fully wash your car. I'm thoroughly annoyed that now this car wash is also $15 for a basic wash that doesn't completely wash my car. I am not the kind of person to pay $20+ for a machine wash. I refuse. If I'm paying for a machine to wash my car, MY CAR SHOULD BE WASHED. There was still grime, bugs, and bird poop all over my car. (I didn't get pics of the 3 bird poop spots I had to scrub off). I do appreciate they have a free air pump though ... the only reason I gave 2 stars instead of 1

I have been an Ultimate unlimited customer since they opened with excellent results. I have only…read morebeen met by friendly personnel will to assist me if any assistance is needed. They provide very good window and bug cleaning products as well as mat cleaning stations. I am very pleased with Rip Tide and would recommend you try them.

It seems that this is where everyone goes to get their car washed. I have not been impressed yet,…read more That is all they do. You must dry and vacuum your car yourself. Instead of paying someone to stand at the select your wash and pay station (I am pretty sure 99% of people are capable of selecting their wash and paying with their credit or debit card without assistance) why not offer the option to have someone vacuum your car and dry it...that's the hard part of a car wash. And if the car wash is good you shouldn't have to have people spraying your car down and scrubbing your car with a brush prior to the actual car wash. Just saying.

The business responded back and I went back to the business and received the white glove treatment!…read moreVery impressed!!! Please utilize this business, you will not be disappointed. PS. My old car wash (route 3 car wash in Fredericksburg Va), automatically applied the tire shine manually when one had the top tier wash package. But I digress, this car wash is the best around please tell all your friends and family.

Slow service. Two kiosks but only one for nonmembers. People apparently don't know how to use it…read moreand it holds up the line. There's always one guy working both the kiosk and directing the cars into the wash.

We literally sat in the line waiting to get washed and it didn't even move because the guy who was…read moresupposed to be working was too busy flirting with a young lady in a Chrysler 300 and people even started turning around so we joined them after 20 minutes of waiting.... I've literally never experienced something so ridiculous in my life. Never coming back....wow. Just wow. Terrible customer service...

My wife's car had been parked under a Bradford pear tree and between the bird poo and the little…read morerotten pears dropping on it it looked pretty bad, so while we were out today we decided to run it through this car wash. Bought the $8 deluxe wash. Didn't expect it to be spotless at that price, but when we got home we found out only about 50% of the crap had been removed with some spots looking like they had not even been touched. Glad we didn't pay $16 for the super deluxe wash for this car wash to do only a half ass job. If you have anything dried on your vehicle, you can forget about this car wash removing it. It might be able to knock the dust off, but Hell you can do that at home with your hose and save your money. Next time we will just hand wash our car at home and not shell out our hard earned money for a half assed car wash from a machine.