The DMV can be such a nerve-racking place to be. I have to say, this was the best DMV experience I…read morehave ever had. I just moved from California and I made an online appt for the Double Diamond Pkwy location. I chose the DL/vehicle multi appointment. Scheduling the appointment online was easy and I for multiple reminders via text and email for my appt. On the day of my appt (which I made for 8:00 am) I showed up 10 minutes early and lines were already forming. They were split into an appointment and non appointment line. Representatives came out 5 minutes before opening to make sure people were in the right lines, had correct forms and to ask everyone with appts to check in via the text that came through. The text message gave you the option to press 2 stating that you had arrived for your appt. They told us once we checked in to take a seat in the lobby. The facility was very clean and quite spacious. I only had to wait about 5 minutes before my name was called over an intercom and told me what window to proceed to. My worker was very nice, patient and helpful. I was able to get my NV license ($41) and register my car and get NV plates. Check the DMV website before your appt as they have many helpful links to inform you of what documents are needed for each service. Things to note: VIN inspections need to be completed before your appt. These can be done without an appt. Just make sure you have your registration.

The bad is I had an appointment for noon and wasn't called until 1…read more The good is the facility is clean, bright and has plenty of seating. A far cry from the old offices. And the staff is much nicer. Helpful with what seems to be a sincere effort to help

While the facility offers friendly associates, a clean environment, and easy parking, the issues…read morethat make the DMV one of the most awful experiences still pervade. How is it that after decades in existence and all of the technological advancements made to assist organizations just like this one, the DMV experience is still the same? More than a month ago I made an appointment. I was pleased to receive the email and text reminders and those asking me to confirm. I arrived 30 min early for my appointment and I confirmed I'd arrived as soon as I was in the parking lot. I checked in at the kiosk as soon as I arrived as well.l, and I even checked in with the questions clerk to be sure I had checked in and had all the documents I needed. 30 min after my appointment time I checked the status link texted to me and found I still had an hour to wait. How is this acceptable? Making the appointment wa shortcut enough bht learning I had to wait more than an hour from the time is just infuriating. The DMV is the only organization that can exist with this level of service. What's the point of an appointment if you're asked to wait as long as those walking in?

Low number of employees. One month out for an appt. No online applications work and force an…read moreappointment. Agent did not speak enough English. It worked better, much, before some idiot took over the AI/app situation. ONE MONTH out. Then, they are in conflict over the documents according to: Online info. Contact info. Appt. met info. Even the feckless/idiotic CA DMV makes this office laughable.

OMG. I had an appointment to register my new car today. The appointment started on time. 90 minutes…read morelater it was still not registered. I could not wait any longer and had to leave and now I will have to go back and try again. One issue was the guy that "helped" me was new. He had a pleasant demeanor but was clearly not trained to do the job. I wasted so much time there today and now will have to go back again.

They have 1 person working, 30 people waiting. They can handle about 2 people per hour…read more It's a joke. Get more people! Where is everyone. On smoke break. Place is slow as hell

I always have such a good experience at this DMV, which is rare for a DMV, the management Carrie…read moreand Faith are so helpful and always going above and beyond with customer service!

Rudest people I have ever met. Was treated with so much disrespect after doing exactly what the…read morepeople on the phone told me to do. Extremely dissapointed that this is what our tax dollars go to.

Best DMV in the US - as a guy who has suffered thru DMV hell in 6 other states and 4 other CA…read morelocations.

Gloria is awesome. She found a small clerical error in my paper work and saved me a huge headache…read more Thanks gloria!!!

Love these guys! They save me time dealing with DMV and they're in my town of Oakdale.read more

I called this morning wanting a car Ins quote for my vehicles, Jesus was so great and helpful! I…read moretruly believe he shopped around for the best price for us and he was so helpful and answered all of my questions with detail . He got my cars insured with no problem. Great customer service!

Did the passport photos here! It's free if you're a member and go before 5pm. You can go here for…read moreDMV stuff too. It's in a safe nice area with a lot of parking. I cannot live without triple aaa since it gives me confidence when driving to CA

Certainly, a great place for DMV work and a DMV kiosk…read more I was in to ask questions and express privacy concerns about insurance. It was a bit of a mixed bag of mostly disappointment. The AAA employee (insurance agent?} listened to my concerns but told me too bad, it is what it is. The "snapshot" discount for safe driving is anything but a snapshot. It is a personal tracker and agreement allow AAA to sell your personal location data & trends for more than 3/4 of the year. It kills your cell phone battery as it is always searching for the slightest movement. All of this and you MIGHT be offered a 10% discount when you renew. They even track and deduct points for when I am on my bicycle and stop to take photos or change the music. The "agent" told me "How are we supposed to know?", if you are moving you are scored. They of course don't insure my bicycle or trips on it, public transit, my Uber driver.... Remember when a 20-year driving record with no tickets or accidents was good enough to indicate that you were a safe driver and insurable, those days are gone. Personal data sales apparently informs them more than your credit score, insurance score, and DMV print out. Don't bother calling the "MySafeDrive" app either. Their answer to all questions is "You can always cancel and be charged more." How about I cancel and go back to a car insurance company that doesn't sell my personal information to the highest bidder? I wonder what AAA is doing to people that buy travel through them? Luggage trackers? Sell your travel photos and plans?

He explained what would happen in detail, answered all my questions, we were out of state, but he…read morewas very quick to respond, good communications, efficient. We needed papers to be served in Incline Village and he was located in Reno, but was quick to furnish the affidavit after completing the job.

Fast, professional, and completely stress-free. I contacted Dustin in the morning for a process…read moreservice request, dropped off documents an hour later, and had confirmation of service in under two hours. Worth every dollar -- highly recommend.

I just wish the DMV was this easy. In and out within 20…read moreminutes for two registrations and titles. Super easy process and nice ladies to deal with. Keep it up NDOW

I'm halfway between the guy who said "This was way easier than the DMV" and my own opinion of "Why…read moreis this just as hard as the DMV?" Truth be told, for most things it's a lot easier, but apparently registering a boat with a motor of any kind requires nearly an act of Congress. Earlier this year I bought two plastic layout boats that had mounts for an electric trolling motor. I could use the boat with or without that motor, but of course the plan is to motorize them at some point. For that reason, I had to pull these plastic floating rectangles you slide into down to NDOW for an "inspection", which was nothing more than them looking at the boats, which I assume was to make sure they're actually boats, match numbers on a certificate of origin and taking a photo for the record. Prior to doing this I went to NDOW with all my paperwork to find out what I needed to do to get these registered. I laid it all out on the table and showed the woman what I had and was told I needed to bring them for an inspection along with the certificate of origin the seller provided me and we could get it all done. The reason for three stars is because after following those instructions I was told my paperwork wasn't sufficient. See because the paperwork was in the name of the seller, they would not accept that I owned the boats. Even though I had every piece of paper provided by the manufacturer and the title to the very trailer they sat on, it wasn't enough to prove I was the rightful owner. So after all of that, I had to track down the prior owner, bring him a bill of sale form (which they provided), get him to sign it, and then return to NDOW to complete the process. Because these plastic floating rectangles will have a motor on them they needed to be officially inspected, titled, and registered, and this process took me as long as it's gonna take to register the trailer! So if you have a kayak and you want to put a motor on it for any reason, you'll need all that and more. Kinda ridiculous.