It was time to renew my drivers license. Unfortunately, I needed to go in because I needed to update my address on my Real ID and the Visalia location was the only local DMV taking appointments online. What is there to say about a DMV? It's never fun to go inside and I'm always reminded of LVP (IYKYK) every time I enter one. There were way many mask-less people packed inside with several sneezing and coughing. The entire place reeked and just felt dirty. I too was mask-less, so I hope I make it through the next couple of weeks and avoid the COVID-19. The only thing that I can say is that the employees that I dealt were very helpful and friendly and the counter staff were moving quickly to help their customers. I was in and out in under 20 minutes. I highly recommend the online appointment I'll give it 3-Stars because of the staff and online appointment service. Everything else was terrible. read more

Michelle at window #10 made our sons behind the wheel drivers test a great experience. She was helpful, compassionate and kind throughout all of our interactions. We absolutely commend Michelle's Coustomer service skills and expertise in her job! Thank you Michelle for being such a a kind, joyful person. read more

I am a 59 year old male white. I went into the DMV to renew my vehicle registration, I thought it was a month out. I was dead wrong, It was a year. $518.00 was the bill, I could have been angry, like the people in front of me, or like the people in back of me, but Joe, the DMV employee turned everything around. I'm a nihilist, and a pacificist. Joe, his co-workers call Joseph, made the difference and if I had one, when I was a manager of a multi-billion dollar media company, I would be happy to have him help me not shoot myself in the foot. Give Joe a pat on the back. read more

Better wait times, but still a waiting period. Appointments shorten length of patrons, but the website needs to be simplified for a better experience. read more

They answer your calls with a sh*tty computerized phone agent that doesn't even understand what you're saying. It's a huge pain in the ass to wait for it to explain itself every time you call. All I need is to ask a simple question. Then this robot hangs up on you because they don't have enough human agents to take your call. They must be too cheap to offer human connections here. Pathetic. read more

It's unfortunate they don't run this place right. Wait in line in the cold just to be called after everyone. Then told to do application again and go get a new number. All that time for nothing. Cant go anywhere else but here. read more

Most unprofessional place on the planet. They have the easiest job, but still make it so hard for everyone else. To start, the security is a bit rude. She also put a man in the appointment line who didn't have an appointment and when I said something she said "I usually let the people who are hurt go ahead." All because he was limping.. like okay let me act injured so I get out to the front. Then the worker at window 1 recognized someone from the check in line and called him over to her window and helped him. So I guess I also wish I knew someone who worked the window so I could, again, go to the front. Everyone wants their issue taken care of and it should be in order by when you walk in unless you have an appointment. Then the lady at window 1 had him go to window 2 and they were both helping him. Causing everyone else to just wait longer. Super unprofessional, unfriendly, and unorganized. Why have a line if you aren't going to run it properly and like a line. read more

I just want to send out a special thanks to Mr. Reyes at the Visalia DMV. Today I had my second meeting with him; the first was related to renewing my drivers license in January. I cannot praise him enough for his neighborly demeanor, his kindness and his thoroughness. I didn't have an appointment today, but I was directed to his office in less than five minutes from entering the doors to the scary DMV. I did not receive my auto registration in the mail this year, my tags were due, and I only ascertained that day before yesterday. The policy is quite different and from now on, we won't be able to renew our auto registration at the DMV office. So I must say that I was very fortunate enough to have been directed by Mr. Reyes as to what to expect next year. He was most pleasant and thorough. Thank you Sir for a pleasant experience at our DMV's haunted mansion! It is the month of Halloween right? Seriously it wasn't even scary! read more

Not your old DMV!! Let me tell you when I say I was dreading going in to renew my license, I was DREADING it! This was by far the most efficient, friendly, DMV experience I have ever had. I didn't have an appointment and was in and out in 30 min! The staff was helpful and smiled which was an added bonus! Good job guys, whatever you are doing, it's definitely noticed and working!! read more

Five star review. Had a 920 appointment and was called to the window at 910. I was out the door at 935. Being prepared with the proper paperwork and going on line for the Real ID application at home was the key to success. At the window next to me a guy was whining and started complaining and yelled this is BS. The clerk was professional. He clearly wasn't properly prepared. MAKE AN APPOINTMENT!!! read more

My mistake not making an appointment I stood in line but didnt take long. But it sure was busy! I always hated DMV- the only cool thing they're open on Saturdays but by APPOINTMENT ONLY. Sucks they dont have that self serve machine to get your registraion sticker. I just dislike DMV related because you speak to a tech on the phone and they say something that you should do and when you go to V physically they tell you something else and you just waste your time! Parking is big a lot of spaces but the building itself is small. read more

Long lines and bad attitudes... sounds like a good title to a country song. I had not one but TWO miserable trips to this establishment in one week. All I needed was to renew my license and it took over four hours each trip. The staff don't assist with any direction on which line to go for help, and the sign they do have is totally misguiding and of no use. The government needs to step it up in this department, they are failing miserably! read more

I'm disabled and use a wheelchair. I've been there twice and was given great help and ushered ahead of the line and helped inside. I appreciate the kind and helpful staff. read more

I am completely for having someone around to help people fill out forms on the computers; however, I don't see why they have to have everyone wait in line while they help one person, work on one computer, as every single other machine sits unused. If a person doesn't need help, why do they have to wait? Why does an entire line of people have to wait while someone else gets helped, even if they don't need help themselves and will be allowed to work, unsupervised, once they finally are allowed on the machines? What does this policy provide besides frustration and wasted time? read more

It's the DMV. Any government office will have long lines and extra long wait times. With that being said this place will never be a 5star although I'm giving them 3 because of my many experiences with the actual workers. They are very knowledgeable and helpful. And if you approach them in a friendly manner, well guess what? They can be friendly back! Hmmm.... How about that?! Lol read more

Hat's off to the Visalia DMV. Have been trying to resolve a certificate of title issue. Made 3 frustrating visits to the Hanford DMV without success. Finally decided to make an appointment at the Visalia DMV. Arrived about 15 minutes early; went right to the check-in appointment window (no waiting in the appointment line like at the Hanford DMV), and within 2 minutes was at a service window being helped (emphasis on the word "helped"). 30 minutes later I was on my way home - issue resolved! Hanford DMV needs to send their entire staff to observe the Visalia operation to see how true service oriented professionals function. read more

I had an appointment at 10:20 and I walked in at 9:30 for my registration and they took me RIGHT away! The process was SO easy and I was in and out within five minutes. The staff was so nice and it was the most pleasant experience I've ever had at a DMV! Make an appointment; totally worth it! I've never walked out of a DMV with a smile on my face. Thank you! read more

I went to change my MO license to CA realID. I thought it was going to be horrible from all these reviews. It wasnt bad. The only thing that surprised me was having to take the written test (passed it. Commonsense questions). It was the normal dmv circus like everywhere ( go to this line. Wait. Ok now go to that window). But it only took 1 hour total to do everything. No app't. Everyone was nice especially the security officer. He was helping everyone. Soooo dont let these reviews scare u. As long as u r prepared and bring all necessary documents and arent in a hurry u will be fine. read more

The guy that you have to talk to, to get a number to talk to anyone else is a worthless D****. He's short with you and rude. He just looks like he hates his job and people in general. Not helpful at all, I'd rather drive an hour away to another dmv to avoid having to walk up to him again. Don't go here. read more

The skinny, old, may be Mexican but looks phillipino dude is a dick. Asked him about the new license plates which I described as old school and he acted like he didn't know what I was talking about. I pointed at the one on the wall and he acted like he couldn't see it. I said the dark blue or maybe that's black and yellow ones. He acted like he still couldn't see it. Finally he says in a condescending voice that's black. It's not like the dmv comes out with different plates every year, he knew what I was talking about. Hey bro no reason to be a dick, you work at the DMV it's not that serious. Might want to work on those customer service skills. read more

Get there when they open and even without an appointment you'll be out within an hour. They had someone tell you if you had all your paperwork before the doors open so if you were missing something you'd know before waiting in line. They let disabled go first so they didn't have to wait in line.the guy at the door helping was so nice and awesome. read more

ZERO STARS BECAUSE OF ONE EMPLOYEE. Not sure of his name, you'd figure I'd know it by now since I get stuck having to deal with him nearly every time I go in. Chubby Latino dude usually handing out ticket numbers (not the dude with grey hair and mustache. That guy is cool) there has been only one time this entire year he has helped me and didn't give me any shit. Always saying our paper work is incomplete and always trying to say I can't submit papers for my husband when the people at the next desk are doing the exact same paperwork I am. Title transfers, and reg. One time he told me I didn't have paperwork for a trailer filled out correctly because his dumbass thought I was trying to say it was a car. He glances at the paperwork, tells you you are wrong, it's not complete and won't even give a number ticket to talk with anyone else. Last week I went in to turn in paperwork for a car we bought out of state and he said couldn't do anything without my husband being there. Made an appointment at a different office. Went and submitted the paperwork. Paid for the transfer and reg. Had to provide original copy and come back to complete it all. Went back to visalia office today with everything in tow and he still said it was incomplete. Walked outside, called to check on the paper and low and behold he was wrong again. Walked back in to let him know and hen he tried to say t was incomplete because the emissions wasn't filled out. Hey, dummy, the car doesn't need to be smogged because the year. I tried to point that out and explain we already had everything done and were told to just bring original paperwork instead of the copy since we already paid for everything. It even said that was all we had to do on the receipt they print out and he still wouldn't give me a number. Immediately left that office, went to a different location and they did it in less than two minutes. It took everything I had to not go back into the Visalia one and show him I was right. I don't know what his deal is but he's getting ready to get a complaint filed. I will never set foot in the Visalia office again. I know it doesn't matter because they still get our money, but good lord almighty I will turn into a screaming banshee if I ever get face to face with him again. read more

ZERO STARS!!! Please don't go here thinking the staff at the Visalia DMV will assist you in the same way they do others. I went in asking for a fee waiver and the manager Michelle #20 denied me but a Hispanic gentleman named Ismael had his approved and our reasons were the exact same. She knew she couldn't undo the lies she was telling when confronted with the fact that I knew this. Now I'm stuck having to go through Sacramento office to get the basics done that should have been done in the 2 hours I wasted in the office. Please put Michelle #20 at the front of the training your office is having on July 24, 2019. She needs to be fired and if not, then realize that what you do for one...you do for all. read more

Can I give zero stars please. Check in guy says "55 minutes" after 40 minutes of not one "B" called and still 7 numbers away I left. Unless you have an appointment you will be here 3 hours which ya I get it's the dmv but don't tell me 55 minutes if you off by at least an hour. read more

An actual DMV where the people that work there know what they're doing and really enjoy working there! From the moment we walked in I could tell this was a totally different DMV compared to the majority of them. Great experience! read more

Can I give a 0 star please. Worst service ever. The wait is for ever and the order of tickets make no sense what so ever. Workers are slow and most of them are rude. DMV's are worse than hospitals. read more

I arrived early on Saturday and was in and out within 30 minutes. The employees are very friendly and the organization is great compared to other DMV locations. I will definitely be coming back! read more

Very efficent place. I was in and out in 30 min w/o an appt. Ive been to various dmvs in LA county but I always wait at least 30 min with appt so Im usually there an hour. Visalia impressed me with their quick service. read more

This is by far my FAVORITE DM, had to renew my license and get my child's new ID. Start to finish for us both 35 minutes. So worth the 30 minute drive. read more

I got there I wait like 1/12 in line and they didn't do nothing to help me out I waist my time for nothing

The worst DMV out of all the DMV's I've ever been to. Wait is super long no matter what time of day, the employees are rude, we recently had to reschedule a test, we go in to take the test and they say we "aren't on the list." WOULD NOT EVER RECOMMEND. If I could give 0 stars, I would. read more