New hours and way of checking in. You don't have to come early in the morning anymore, they bring out this QR code about 10 minutes prior to opening and you can scan it and if you're fast you can get the first number. read more

DMV - Sacramento - NEW HOURS!!! - Departments of Motor Vehicles Near Me - Sacramento, California

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Would not recommend paying registration online! I usually do and it's fine but this year I paid online waited a month for tags and when I didn't receive them I called and was told to go in. I went in and their system crashed so I had to make another appt. Went into that one and they said my bank statement wasn't enough as well as my receipt and I had to also to provide a letter from the bank. Had to make another appt. Called and they said they did receive payment but they needed my insurance info but they had that for 9 months. Went in again and they requested an extra two months of bank statements printed out. It took 7 months several calls, a few chats with agents online, many emails and 4 visits to the dmv to get my tags even with everything screen shot, every receipt and documents. Save everything and don't let them make you double pay! read more

Everyone here is an idiot i went to renew my drivers license in February2026 I paid 76$ they stated everything was good I took my picture went about my day. WELL I still haven't received it. I've went in 4 times they said everything is good on their end they just needed to check something off and every time I go in THEY SAY THIS OVER AND OVER and I still haven't received it. Fraudulent ass DMV read more

I waited for 3 hours I signed in as instructed and got in line as instructed. I waited for 3 hrs outside, due to the location being packed in like sardines with no structure or order, were I was visible to all staff the entire time and when my number got called at 5:05PM I went up as instructed and there was an employee mopping the floors that pointed at a sign saying if we were not in by 5PM we wouldn't receive service to which these signs were not visible until the doors were closed. Horrible service. Especially after waiting patiently for 3 hours outside the front door with my place number and documents ready. read more

It's nice and my wait was not long. I arrived at 3;34 pm and was out 4:10 pm. The guy that helme was fantastic. He explained my problems and i was extremely happy with the answers. read more

Hello pretty late, but I wanted to honor and show my appreciation to a gentleman at this location that helped me very patient gave me the proper in the correct way of doing everything I made it easier. His name is Anthony. He's a caramel skin young man about mid 30s 35 anyways I want to say thank you so much for your amazing customer service my daughter and I were amazed and happy that we were in and out. We were there the beginning of the month and somehow my daughter's ID has went somewhere else, but that you guys were able to find it in your system. I appreciate your amazing customer service beautiful smile very people person DMV can be a headache but you may you made the experience amazing and I appreciate it like I said we were in and out thank you so much and I hope your headquarters supervisors management and bosses see this because mack rd needs an improvement and always tell her to go to the one on Broadway cause you can get in and out but thank you Anthony and they will see you next month when they take their driver test so thank you so much appreciate it and also the lady there's a lady there that was doing hoping that with the ID information on the computer I don't know her name. I was there this Thursday. She was very nice very patient running everything and I believe Anthony works in that department sometimes too, but I just wanted to say thank you guys working at customer service is a headache and work with people is a pain so you guys make it look so simple and easy and thank you so much for you guys appreciate it always Andi read more

Very disappointed. Nothing has improved in 3 years. Every time we visit the DMV in Sacramento, it's the same story: huge lines, 2-3 hours of waiting, even if you check in online ahead of time. People are just sitting, waiting, wasting time. Some are outside, some are inside, walking in and out -- it feels like your whole day is gone. The system is supposed to be digital, but it doesn't help much -- the line moves slowly, the staff is overwhelmed, and customers end up spending hours just to complete one simple service. We already had the title and smog check ready, and it still took half the day. It's frustrating that nothing has changed after all these years. In a world of modern technology, we expect streamlined service -- not outdated bureaucracy. DMV really needs to modernize the process: live updates, a proper digital queue, better scheduling. People aren't furniture -- we shouldn't have to spend hours just to register a car. read more

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DMV Conflicting Statements I did not receive mail to renew my drivers license so I went to DMV on- line who told me to visit DMV in person so I did. At DMV for over three (3) hours they told me to pay renewal fee, retake picture, and take two (2) written tests. Exhausted I took two test books home and studied. A day later I returned, after two (2) hours they said I now needed a drivers test, and scheduled it for me at 8:40 am today. After 9:00 am this morning DMV opened, I passed the drive test with flying colors. Then they told me I didn't have to take written tests after all, I'll receive my drivers, and motorcycle license in the mail! read more

DMV - Sacramento - Departments of Motor Vehicles Near Me - Sacramento, California

Finally went in to get my Real ID. Door to door in 22 minutes! BEST EXPERIENCE EVER. Quick, efficient and super friendly staff. 10/10!!!

Worst experience! I get there, get in line for those with appointment, then this DMV guy asks if I filled out a new application. I politely told him - no - as my paperwork is sitting in the Error Dept. He tells me I have to do it again; otherwise, I am wasting DMV time. There is more but everybody could hear him. He reminded me of ICE. Do what I say, do not talk! I went back to my line, got checked in, number called. Thank goodness a very nice lady saw all my info online and reissued for updated license with Real ID to be sent. The guy was so disrespectful and mean. Others agreed. I wanted to cry - being treated like shit at this age. Thank goodness for Angelina, who completely understood and had no problem finding my application. read more

They took an hour to open the door when they open at 7am. The employees took there sweet time

2.5 Stars But wait, there's more! Scheduled appointment was indeed scheduled. 5 Stars for Mike. Showed up. As I was being served, received a phone call from the DMV but while in the middle of the transaction it would have been rude to the associate helping me. Let it go to voicemail. Voicemail from a REAL PERSON left a call back number, the identical number answered by Miles the AI guy when I attempted to explain my needs and book an appointment. REAL PERSON wanted to review the surveys I'd completed. 5 Stars for the DMV's REAL PERSON follow up. Sure, happy to talk. Not exactly. Returned the call. Went through the same menu options when I called to schedule an appointment, NONE of which allowed for the purpose of my callback. Was connected with AI guy Miles. Prompted to state why I called, I said, in three words hopefully AI guy Miles would understand, "Survey feedback review." "I'm sorry. Please say the nature of your call." I repeated. Identical response. "Please stay on the line." I was disconnected. Tried once more, disconnected - 0 Stars. Later, same day received two texts to review my most recent DMV contact experience(s) via text. Immediately completed and responded with request to contact me by email regarding my feedback. One day later NOTHING in my inbox. Guess all that pseudo customer care is just stats to make it look like responsiveness, productivity. 0 Stars. 2.5 Star average elevated by Mike. read more

After a long wait at the DMV for an appointment made to apply for real ID on September 15, 2025 my number was called and ID application was processing. Afterwards, I was told to wait 60 days for it to arrive in the mail, 60 days passed! ID never arrived. I called them and they said, "the picture taken for Real ID which was taken the same time for Driver License , cannot be use for ID, because they are 2 different card". Now the long wait again begins. Such hassle and wasted time that they do not consider. They could do better than making people wait for just an ID. Most places they can print ID the same day. This is California, I was hoping better :( read more

Ted at window 8 was very professional and informative. Ted also exuded great patience and pride in his job to reassure me my issue with my DL ID name error was correct. He worked with me the entire way through. And even printed out my vehicle payment info, drivers history and stayed past his scheduled lunch time to ensure he personally took care of resolving any issues and concerns I had. I'm so grateful Ted was whom assisted me. He takes pride in his work and it shows. Thank you again he lessened the stress of this experience at DMV. Keep being the humble hard working professional you are Ted. Thank you to the manager Yeselya as well she was very patient and helpful making the calls she needed to assist! read more

DMV - Sacramento - Departments of Motor Vehicles Near Me - Sacramento, California

Well its DMV. A place you never want to visit. They highly encourage you do everything online but both my husband and I had to get a new picture taken, eye test, and thumb prints so I was forced to come. I knew better enough to make an appointment online. This location is old, dated, and little ghetto. I usually go to the one Roseville because it is fast, clean and spacious but this was closer to things I needed to get done. The inside is very small for the many windows they have. Only enough seating for about 20 ppl so the security guard makes you wait in the vestibule before you can get inside who is quick to yell at you for crossing the line but does nothing to move it along when the counter is empty. You really need to pay attention to the numbers because they do not go in order but I always received text updates although a few minutes delayed. I get to my window with no customer service. The guy taking pictures was in the middle of eating his sunflower seeds or nuts or something. He spoke no words except for pointing and grunting. Hubs clearly had a different experience and said his guy was friendly and told him that we would receive our replacements within 10 days. Mine said nothing. Oh and then there was a shouting between some girl and the DMV employee who kindly told her that she cannot loiter by the windows. She goes off on her saying expletives like bitch you cannot tell me where i can and can't stand. Pointless security guards. I was in and out within 30 mins of my appointment. Better than expected until I walk out and see a man just laying on the ground on his back in front of the door muttering to himself. Apparently that is acceptable because no one said a word to him. Yeah, I will try not to be back to this one. read more

DMV - Sacramento - Departments of Motor Vehicles Near Me - Sacramento, California

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It's the DMV, no one likes to be there. Even the workers lol, but my experience last year and this year were the exact same... the staff at the window, when your number gets called, they are truly very helpful... my only uncomfortable experiences are with the guys (2 diff guys) that works at the photo both. Their demeanor tells you they'll pretty much take a stupid photo of you (no doubt about it). Luckily, I will find out in two weeks lol. Experience today at the photo line: A man was ahead of me and he seemed very respectful toward him.. for myself and a younger girl behind me his tone was "go over here", "step back" & when she didn't hear him he said w/ athe tone "the two things at the bottom stand there"-- he was a douche they way he talked to us. But it's ok, he can continue being the douche at the dmv. read more

Incompetence showing to many offices with others ones not knowing what's going on. Workers don't know the law and can be very insulting when challenged. The office takes forever online is a complete joke even when they want you to do things online. FIX your online before your requirements. This entity is only for money nothing else requiring insurance and tags in this economy. You are intentionally harming the poor and less fortunate with all the rules and fees read more

If I could give a zero I would. Terrible service. Numbers are called only in Gs if you are a B good luck. 5 hours later....

Waited 3 hours with their online waiting service just to be sent to the wrong window (along three other people) after not being able to make an appointment because their website is broken. The appointment window is blank and doesn't even work on different browsers/devices. Then the man who took me after waiting even longer (at window 6) was rude, literally rolled his eyes at me when i asked if he could look up my application with my current DL. I gave him my information that was needed (it told me one bill and my birth certificate were enough) and he denied me. Now i have to come back tomorrow and do it all again. I will not be returning to this location. It was great a few years ago, but clearly many things have changed. I hope he has the day he deserves. read more

All staff is helping and good talking. I love this DMV my friend and me always pass here a written test paper read more

DMV - Sacramento - It's a siverado - Departments of Motor Vehicles Near Me - Sacramento, California

Even though I had to wait over an hour I was pleasantly impressed with Ted at window 5. Him and I had a lot in common and his personality was exactly what I needed. Big shout out to Ted! Thank you. Michael F. read more

Honestly, for the DMV this place want even that bad. I usually go to the Folsom location but I didn't have an appointment but the online wait times looked shorter here so I decided to try going here instead. While I did have to go home to receive a paper, partially due to the DMV website being confusing and not giving me a clear answer on what to bring, they were overall more helpful than any other location I've been to. I spent four hours here but there was a lot of things I needed to get done so I think that was pretty good timing. This will be my go-to spot from now on. read more

DO NOT GO HERE!!!!! THEY WILL TAKE YOUR MONEY AND GIVE YOU NO REGISTRATION!!!! I came DECEMBER 31, 2024 just 4 DAYS AGO! To pay my registration that EXPIRED ON DECEMBER 31, I went to use the KIOSK, and that POS machine took my payment of $732 And then the machine restarted!!!!!! I didn't get a receipt! Confirmation! NOTHING!!!!!!! Just out of $732! Plus the $15 fee for credit card! When I went to ask for help the lady at the counter said they can't do anything about it and it happens ALL THE TIME!!!!!!!! So you guys KNOW YOUR MACHINE DOESNT WORK! But you still have it there to take peoples money!!!!! Not flying with me! If I don't get my refund I'm contacting a lawyer!!!!! Thank god I took videos and pictures and the DMV WILL NOT GET AWAY WITH TAKING PEOPLES MONEY!!! Im out $747! And I have to go pay again to get my tags!!!! YAY!!!!!!!!!!!!!!!!!!! F YALL !!!!!! read more

DMV - Sacramento - STOPPED WORKING AFTER IT TOOK MY PAYMENT!!!!!!!!!! No receipt! No confirmation!!! Hell nah!!!!! - Departments of Motor Vehicles Near Me - Sacramento, California

long wait, about 2 hours for my real ID and a new license plate, but that's expected. the employees that i interacted with and the employees i overheard were all so charming and kind. everyone was patient as i navigated my first time at the dmv alone. it was the best customer service i received at a dmv read more

Never in a million years would I think of giving DMV 5 stars. All it took was a wonderful person with bright ideas helping me through what seemed like a litany of challenges getting a Real ID and updating my vehicle registration information. Thanks! read more

Came here with an appointment to get a replacement ID since it got lost. My appointment was at noon but the receptionist insisted on completed ANOTHER application on their tablet prior to being seen. So frustrating and not evaluating reason why I had to be there in person for a simple drivers license replacement! She neglected to ask so I told her anyway that I tried to get it done online but the computer is not verifying my address and error codes kept coming up !! I had to call DMV to speak to a live person to tell me that it was because I used to work in a prison so my address has been deleted for confidentiality reasons and I had to go in person to verify. I did re-apply again on their tablet but did not get a confirmation #. I still had to wait again like I didn't have an appointment!! read more

DMV - Sacramento - Crazy lobby - Departments of Motor Vehicles Near Me - Sacramento, California

i'm over 70 and went to renew my dl in stockton. a total disaster. the woman who waited on me at window 18 was rude, bossy, on a power trip and had an ego problem. she is hispanic and doesn't like white people and so she has a license to treat people with a racial attitude. as a rule, state employees suck, but dmv tops the list. read more

Honestly, probably hands down the worse DMV I've been to. Right when I arrived I had parked in the front row (in an open spot) and people were honking and cursing at me for parking there. Mind you, I'm almost 9 months pregnant and going to give birth at any second if there's a parking spot in the front I'm going to take it lol. Had an appointment at 10:10, but still had to wait an hour to be seen. I didn't end up leaving until 11:30. Whenever I would go to the Rocklin or Roseville locations I'm normally in and out within 15-20 minutes with an appointment. Not only that but it's super dirty, smells everywhere in the building, and there's people arguing with security. If you can drive an extra 20 min to the Rocklin or Roseville locations I highly recommend doing so. read more

Best DMV experience. Went this Wednesday morning without an appointment to get my real ID and I got done in 1-1/2 hrs including 20 minutes waiting time outside. They open around 9 am on Wednesday. Staff was amazing here. Keep up the great work. read more

When I say that this place is a disorganized mess I mean it. Even with an appointment you have to wait forever. Everyone needs a real ID to fly come May 2022. The kick here is you need an original birth certificate and then two bills showing your address. They have to be current and printed! Heaven forbid an electronic copy would do. Barley anyone working, no organization. I would have to say the ca DMV is complete trash. The real question is do you get paid more to be a bitch? read more

It wasn't too bad! I went here to get my Real ID (Will the real Mikey J please stand up?) and I was in and out in about 15 minutes. I did input my documents through the online system, which allowed my to enter an "express" type line. The DMV here appears to be following COVID related guidelines and there was a limit to how many people could be inside. Thus, part of the waiting was outside (take note because we've had some HOT days.) Service was friendly and the lady at the photo stand even said my photo was a "good one!" (We don't get to see the actual photo and it is mailed 2 weeks later. Such suspense). Of course there was some DMV drama with a patron yelling at the group she came with, but I do not feel that is he DMV employees fault. Overall, it's not bad! Come early, make an appointment, or go online to preload documents to help you beat the line. read more

I took the driving test and noticed that everyone in line with me failed. The people all act like you killed their families in front of them, and are devoid of all joy in life. Also make sure you stop way before the stop sign because they don't know how large your car is, so even if your familiar with how far you're supposed to stop behind the line, they aren't. They will also mark off several points for things that are basically the same problem. read more

Make an appointment plan ahead & there will not be any issues . The kiosk machine is awesome too Get in & Get out ! read more

Rude ass employee! Was just tryna to ask a question and bro keep tryna speak over me telling me I'm not listening to him when he ain't even letting me ask a question about the paperwork for title transfer. And then he try to threaten me saying " are you trying to forge the seller signature" all because I was trying fill my side of the paper on the dmv table like I'm not that stupid to do that right inside the dmv where it illegal. read more

A1 customer service by James at the front desk. James, James, James! James got me set up for my license renewal AND wished me a happy birthday. The DMV doesn't have to be a version of the latter chapters in Dante's Inferno. Thank you James! Smiles are free and priceless. Yours Very Truly, David read more

DMV is the worst. I recently moved and I needed to register my car in the new state. In order to process the car registration, I need my car title which I was unable to locate so I ordered one from California DMV $36 but I never received anything. My wife found the original title papers so I called DMV to report that I never received anything and at this point I no longer need the title papers so they should just refund me. They told me they won't be able to refund anything because it was already mailed to me which was not the case because I never received anything. I asked for a tracking number and they told me it was mailed first class without any tracking. I told them they should have something to validate they actually mailed it especially when they're charging $36 to mail a piece of paper. The agent started arguing with me and eventually hung up on me. I can understand why most of the DMV feedback here is negative. They have a catalog of items on their website to request different things and you have to pay for everything. DMV is just another con operator. read more

I came here several different times for several different reasons and I also got my permit here so I would say that the staff here work fast and are nice just like any other DMV it's a little bit full, but they are very organized with their technology and their staff are well rounded read more

Not sure if it was my pure luck today but I was in and out of there in less than 25 mins. This has always been my go too for DMV needs as they always seem to be quicker than usual locations. But today they out did themselves. At first I thought it was going to be a long wait but I was pleasantly surprised how quickly my matter was resolved. Shocker right!?! 5 stars to this DMV :) read more

DMV - Sacramento - Departments of Motor Vehicles Near Me - Sacramento, California

DMV has improved.   Last few times at the dmv here I made the mistake of walking in without appointments.  In the past appointments were too far out and I was blocked from walking due to max capacity.  Now the DMV has a reservation system for same day.  All I did was go on the website. Select the location, then select get in line.  I was 4th in line.  By the time I got in the car and arrived I walked right in next up in line.  No wait at all.  The head clerk Del, was super friendly and even helped me get to a supervisor when I did things wrong. She should get promoted. This is the new wave of DMV service.  Old DMV no more. 5 stars. read more

DMV - Sacramento - Registration - Departments of Motor Vehicles Near Me - Sacramento, California

Honestly a really good DMV. Well-staffed and very fast--I had no appointment and got in and out in 25 minutes on a weekday afternoon. The workers seem pleasant and calm, not as high stress as one might think. They even waived my fee because they conceded they made a mistake. I watched one clerk deal with an unruly customer who called her the B-word because of a quibble over how much he owed for some fines. I felt bad but she dealt with him with equanimity even as he wouldn't stop Karening her and trying to get her name to report her to the Karen gods or whomever. Anyway the point is you get your business done fast and get a free show too. read more