Depends on when you come but most of the time it can be overwhelming especially during the morning…read moreand afternoon hours. I actually got lucky when I arrived to get my hard tags for my two cars and yes it was a long line during the early morning on a Friday but I was ready for it. I can't really say nothing bad about the employees because I see what they have to deal with and it definitely looks like too much but they definitely try their best to keep the lines moving like any other Secretary of State facility. This location is still better than the one in Chicago on 95th street.

Ridiculous uneducated and incompetent employees. Do better Illinois . They make errors and instead…read moreof correcting it- the customer has to be inconvenienced to resubmit paperwork & hope someone that can copy gets it right

* NEW LOCATION: 1771 W Diehl Rd #110, Naperville, IL 60563…read more Jaqueline and Anna are so helpful and kind. This is absolutely the best DMV experience in my 20+ years of going to DMV's. After having a stroke in mid March, my father and I came to get a temporary handicap parking pass. The process was smooth and quick. Additionally, I had to add my father to my car title since it only listed my name and I currently cannot drive. We should have had an appointment for changing the title. We also arrived about a half an hour before closing, which I know can typically be frustrating for employees. Not only were Jaqueline and Anna polite and patient, even encouraging us to take our time, numerous other employees jumped in to further assist. All were beyond helpful and personable. Overall, excellent customer service and professionalism. Thank you for creating a positive DMV experience!

After I moved back home to Illinois, I needed to obtain a new Illinois driver license. I made an…read moreappointment at the Naperville, Illinois, DMV. I received excellent, friendly, and helpful service from the employees of the Naperville, Illinois, DMV. I was treated kindly and politely by the employees, and I received my temporary Illinois driver license that same day (and I received my permanent Illinois driver license in the mail not long afterwards). Thank you to all the employees of the Naperville DMV! You and your services are both needed and very much appreciated. Thank you to all the Naperville DMV employees for your service to our community and to our State. God bless.

Patience is a virtue. Expect a long line, be patient because this location in Midlothian has an…read moreorder. Their process works and your business will get accomplished. Their staff was smiling, enjoying their work and friendly towards their customers. They made me feel appreciated and my needs were handled with care. If they are patient during this process, then we as customers should be patient as well.

BY APPOINTMENT ONLY. I arrived at 7:22am for my 7:30…read moreappointment to renew my license. I paid $30 cash for my vision exam ($1 fee if using debit/credit card). I was back in my car at 7:41. Fast, efficient, friendly. I highly recommend this location.

Clean and efficient. Registration renewal services were quick and efficient. There are long lines…read morebut they go rather quickly. I was impressed how fast they get people in and out. For DL's services, it's by appointment only. The facility itself is just simple and nothing fancy, plenty of parking outside in a large lot, for free - for customers. They have a Tony's grocery store in the same shopping center and many great places to eat. Busy shopping area.

Helpful friendly staff - I did make an appointment , as it was required . I had an overall good…read moreexperience

Truly helpful and friendly, and Lydia is and always will be the DMV legend. HIghly recommend!read more

It's a DMV so my expectations are always low but this could easily be THE BEST DMV in Illinois…read more It's clean, it's organized, and the staff is actually pretty friendly considering they work at the DMV. End of last year my license was expiring soon and I needed to renew it ASAP. This location was the only location available that had appointments that same day. ( They always have multiple appointments available for multiple days). Once I got there I was in and out within 15 minutes tops. I will easily take the 30 min drive from Aurora to Plano just so I can have a pleasant experience. They need to keep up the great work!! So, if this dmv is a reasonable distance from you they're definitely worth the few extra miles.

Anthony the man that runs the outside is amazing. Super polite helpful and quick should get a…read moreraise. Also supervisor Chris is also the same way.. and Maryland is a sweetheart also... raises for everyone :)

Crystal was phenomenal! She was very welcoming, informative & professional. I think places that are…read moregenerally stressful for most people, like a DMV, need more employees like Crystal. She really made my experience better, as did the lady conducting the written tests. Give these ladies the raise that they deserve! All of the employees that I encountered were very nice and helpful. I'm sure the person taking my picture had good intentions, but they made me smile with teeth for my photo after I told them multiple times that I didn't want to. It's not a rule in IL that you have to smile with your teeth. So I really ended up paying $30 for a new license photo that I look like a fat lard in. Not really cool. That's the only issue that I had with this whole visit.

Does anyone really like going to the DMV?…read more I recently visited the DMV in Dekalb as well as this location in Aurora, so my review is 5 stars based on comparing the two. While none of us probably wants to be at the DMV, here's why I am giving 5 stars to this location. As I approached the entry door there was an employee standing there that greeted me and asked if I had an appointment. I had an appointment so I was then directed to go to the first counter to check in. At the first counter I said what I was there for and I got a ticket or number for the next counter. Once you get your ticket you sit down and wait for your number to be called and it's also up on one of the TV screens displaying the line queue and which counter has called your number. The whole process in and out was less than 30 minutes for me and there were a lot of people waiting, so it was busy. I was also recently at the DeKalb location which really needs some funding for upgrades. It is a smaller facility but they are severely understaffed. I could only see a few employees working and one of them was running between checking people in at the front desk and running back behind the counter to work on customer cases. They just yell out your name, they don't really have a ticketing system or a TV screen showing line queue information or which counter. So, if I'm comparing the two locations I would say Aurora is much nicer. We don't always have the ability to pick which DMV location to visit, but if you do you might as well pick a nicer one.

I had a very disheartening and upsetting experience. I went to get an ID, had no problems at the…read moreNaperville office on Diehl Rd the other day but unfortunately I had to leave for an appointment and I reschedule at this location in Aurora. The wait time for extremely long and when I got the service desk for my ID, the service rep was unprofessional and unhelpful after waiting almost 1 1/2 hours to be called. Never coming back here again and wouldn't recommend. I suggest going to the Naperville office.

It's expected the SOS takes time, so come prepared with patience, humility, and more patience. This…read morereview is indicative of the process, not the waiting time, which is a given. There's not much they can do about this. All windows were open for processing, even ancillary booths that don't have numbers. All workers with the exception of one were extremely friendly and helpful. Total time from queueing in line to finish: 2.5 hrs Arrived at 6:50 am. Already 150 people ahead of me. Finished at 9:20 am. Here's the process: FOR license / ID: -line starts on SE side of the building, loops around the front sidewalk, and goes to the rear of the building -workers will inquire your needs and validate documentation while outside in line -once inside, photo and identity is taken -then residency and ID needs brokered at separate counter -pay cashier in separate line -move window over to receive temp license -done :) receive new license in mail in 3 weeks FOR vehicle registration: -line starts at back of building -cannot speak to specifics as I was grabbing a real ID only Tips: -be patient. Read a book, watch a show, listen to music -review all required documentation online before arrival -organize all documentation with paper clips / sticky notes per grouping (signature, DOB SSN, residency). Multiple workers will request specific items along the way. An out of state license (signature), passport (DOB), social security card (SSN), voters registration card (residency) and bank/mortgage statement (residency) are what I used for switching my license from MI to IL real ID -test is waived for out of state licenses if your current license is still valid (not expired) -bundle up if it's winter. You'll likely spend hours outside -get there early. By the time I left at 9:20, the line was around 250 people long -bring a lawn chair if you'd like to sit while in line

For the facility at 160 N. LaSalle, I was helped by a supervisor, Lisa Cruz, who went above and…read morebeyond to help me get my Real ID. I was one piece of paperwork short, and she helped me get it done, and I will forever be thankful. I'm usually tough on government facilities, but Ms. Cruz showed me there are still good people out there.

No one on the planet wants to go to the DMV. It is historically dreaded and reasonably so…read more This place will change your mind. It is doors down from Target with parking. You will be greeted and stand in queue. It is calm,quiet and efficient. You can get a driving test,written test,renewed license or new state license. Mine was even upgraded with a star to make it a Real ID. Regarding documents, if you think you should,then you should provide it. I believe that I was out in 45 minutes or so. * I did call and make a reservation,which may be required at that location, but is always the smart move. Just do it !

Customer service is the worst called the 217 7824908 for a refund. Talked to 4 different people…read moreand on the phone for over an hour. No one knew the answer and at one point I was on hold for 30 minutes. Had to call back just to make sure they were looking into it. Of course, after over hours I was told check back in a month or so. Illinois is the worse state ever! They're so quick to take your money and very slow to a solution. Sometimes they just don't want to give refunds. Crooks.

I haven't been to a DVM for awhile and was dreading going there for a title change. I was…read morepleasantly surprised at the changes that have been made. I went online at 6:30 am and was able to choose from a lot of appointments for that day. They had a lot of staff there and the process was seamless. All the staff I talked to were upbeat, pleasant and helpful. The whole process took about 20 minutes. Definitely recommend this facility and location.

My daughter was not successful on her driving test; however, we were not provided with any…read moreexplanation for the result despite requesting feedback multiple times so she could understand what to improve in the future. The examiner declined to provide any details. Additionally, we found the examiner's behavior to be unprofessional. When my daughter's name was called, she approached the examiner, greeted her politely, and attempted to shake her hand, but the examiner did not acknowledge her. I also observed that while the examiner initially followed approximately 10-15 feet behind my daughter on the way to the vehicle, she then walked directly alongside the next candidate's examiner instead, which appeared inconsistent. During the test itself, the examiner spoke very little--no more than a few words--and at one point raised her voice when instructing my daughter about driving "in the middle of the road" while navigating around a partially obstructed vehicle. This interaction was upsetting to observe...do better.