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    10 years ago

    its a DMV what do you want I was in and out fairly quick for a license renewal but they charge a dollar to use credit card

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    Ask the Community - Dmv Lockport Express

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    People searched for Departments of Motor Vehicles 139 times last month within 5 miles of this business.

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    Secretary of State Driver Services Facility - Long lines, even with an appointment

    Secretary of State Driver Services Facility

    (116 reviews)

    * NEW LOCATION: 1771 W Diehl Rd #110, Naperville, IL 60563…read more Jaqueline and Anna are so helpful and kind. This is absolutely the best DMV experience in my 20+ years of going to DMV's. After having a stroke in mid March, my father and I came to get a temporary handicap parking pass. The process was smooth and quick. Additionally, I had to add my father to my car title since it only listed my name and I currently cannot drive. We should have had an appointment for changing the title. We also arrived about a half an hour before closing, which I know can typically be frustrating for employees. Not only were Jaqueline and Anna polite and patient, even encouraging us to take our time, numerous other employees jumped in to further assist. All were beyond helpful and personable. Overall, excellent customer service and professionalism. Thank you for creating a positive DMV experience!

    After I moved back home to Illinois, I needed to obtain a new Illinois driver license. I made an…read moreappointment at the Naperville, Illinois, DMV. I received excellent, friendly, and helpful service from the employees of the Naperville, Illinois, DMV. I was treated kindly and politely by the employees, and I received my temporary Illinois driver license that same day (and I received my permanent Illinois driver license in the mail not long afterwards). Thank you to all the employees of the Naperville DMV! You and your services are both needed and very much appreciated. Thank you to all the Naperville DMV employees for your service to our community and to our State. God bless.

    Illinois Secretary of State Driver Services Facility

    Illinois Secretary of State Driver Services Facility

    (293 reviews)

    The Loop

    It's expected the SOS takes time, so come prepared with patience, humility, and more patience. This…read morereview is indicative of the process, not the waiting time, which is a given. There's not much they can do about this. All windows were open for processing, even ancillary booths that don't have numbers. All workers with the exception of one were extremely friendly and helpful. Total time from queueing in line to finish: 2.5 hrs Arrived at 6:50 am. Already 150 people ahead of me. Finished at 9:20 am. Here's the process: FOR license / ID: -line starts on SE side of the building, loops around the front sidewalk, and goes to the rear of the building -workers will inquire your needs and validate documentation while outside in line -once inside, photo and identity is taken -then residency and ID needs brokered at separate counter -pay cashier in separate line -move window over to receive temp license -done :) receive new license in mail in 3 weeks FOR vehicle registration: -line starts at back of building -cannot speak to specifics as I was grabbing a real ID only Tips: -be patient. Read a book, watch a show, listen to music -review all required documentation online before arrival -organize all documentation with paper clips / sticky notes per grouping (signature, DOB SSN, residency). Multiple workers will request specific items along the way. An out of state license (signature), passport (DOB), social security card (SSN), voters registration card (residency) and bank/mortgage statement (residency) are what I used for switching my license from MI to IL real ID -test is waived for out of state licenses if your current license is still valid (not expired) -bundle up if it's winter. You'll likely spend hours outside -get there early. By the time I left at 9:20, the line was around 250 people long -bring a lawn chair if you'd like to sit while in line

    For the facility at 160 N. LaSalle, I was helped by a supervisor, Lisa Cruz, who went above and…read morebeyond to help me get my Real ID. I was one piece of paperwork short, and she helped me get it done, and I will forever be thankful. I'm usually tough on government facilities, but Ms. Cruz showed me there are still good people out there.

    Dmv Lockport Express - departmentsofmotorvehicles - Updated May 2026

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