Vanessa helped us at window 30 9/18/2026 @ 9:10 am with processing proof of documents for written test . She was professional and pleasant in handling our paperwork. read more

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True to the DMV reputation! We arrived to have a vehicle inspection. Several employees went by and started drivers tests. There are no signs or instructions anywhere. I knocked on the side door that said employees only. A man inside motioned for me to go around to the front. I motioned back. He opened the door and said this is for employees, you need to go around. I said I realize that but just a quick question. Do we just wait for a vehicle inspection or do we need to do something first? He said just wait. This is an employee entrance. He had a major attitude. If they don't want questions maybe à sign that says, for vehicle inspections wait here, someone will be with you shortly? Jose that actually did the inspection was very nice and professional. read more

WORSE DMV EVER!!! I was explaining to the lady at window 14, but she WONT LISTEN! When I was trying to explain to her again, she said I was being mean and yelling at her. WTF??? I don't get why she would say this to me, I had to repeat myself multiple times because she's not listening, and she said I'm yelling, makes no sense. When I visited again, it's her again. I had everything I needed. She looked at my address proof and said I cannot use it. I'm explaining to her again, and she literally called the next number. WTF??? SO RUDE! I didn't do anything to her. If you were mad or whatever is going on with you, don't bring it to your job! I had to go home get a different mail and went back to DMV. Get in the line to get a number, before I sit in the lobby, I asked the lady in front if the address proof that window 14 Mrs.Rude lady claim couldn't being used is acceptable or not. Guess what, she said I CAN USE IT! AND SHE DON'T UNDERSTAND WHY IS NOT ACCEPTABLE. BTW, other staff were NICE!!! Based on the experience, THIS DMV IS THE WORSE AND I DON'T RECOMMEND AT ALL!!! THAT LADY IS RUDE TO ME AND MY FAMILY FOR MULTIPLE TIMES FOR NO REASON!!! read more

It's Tuesday and what a great staff here today! 9-15-2026 Thank you for making it a nice experience

This place sucks! Do not schedule a test here. My son had an 11:40am drive test it's now 2:20pm been waiting in the car in 110 degree heat. Instructors are rude, unprofessional and arrogant. One person giving behind the wheel tests, while there's 20-30 cars waiting! Why schedule so many appointments knowing you're understaffed and it's Summer vacation. At this point F the test. read more

Explained my medical hardship to them with proof of all medical paperwork which included my hospitalizations and diagnoses. I'm currently waiting surgery and they absolutely would not waive the late fees for me. Lady at the window was not at all kind or compassionate and just said management wouldn't waive the fee and told me my total, extreme lack of politeness and humanity. read more

DMV - FONTANA - Waiting area - Departments of Motor Vehicles Near Me - Fontana, California

I had to renew my Real ID driver's license this year, but it required me to do it in person, so I made an appointment two months in advance and chose this location because it had the earliest availability compared to other DMV locations in the area by a month. My appointment was at 2:20 PM, and I arrived at 2:00 PM. You still have to stand in the outside line under the "appointments" section. I got in fairly easily; however, there were two more lines inside. The line for people without appointments was super long. After I got my number, it took about 40 minutes to be called to the window. After that, the process was a breeze. I went on a Tuesday, and it was packed I'm pretty sure it's like that every day. There is seating inside, and the employee who helped me was cool. I would never come here without an appointment--it would easily take 2-3 hours, in my opinion. I just received my driver's license yesterday, so about a week after my appointment. I won't be returning for at least five years unless they let me renew online.:)) Overall :3.5 Stars read more

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Worst DMV experience I've ever had. Every employee I interacted with seemed miserable and uninterested in helping. There was no effort to explain the process or requirements -- instead, I was expected to somehow already know their policies, and was treated poorly for not understanding them. The lack of professionalism and basic courtesy was incredibly frustrating. If working here is such a burden, maybe it's time to re-evaluate!!! Public service roles exist to serve the public, not make them feel like a nuisance. This location seriously needs a reset in training and attitude. People walk in needing help -- not humiliation. 0 out of 5 stars. read more

Was actually surprised of how nice the staff was and how willing they were to help maybe the lady at the testing area was a bit burnt out but the rest of the staff made up for it read more

DMV - FONTANA - QR code to check in ahead of time. You're welcome! - Departments of Motor Vehicles Near Me - Fontana, California

Its not a stereotype that the people at the DMV are miserable and what's even more sad is its for no good reason. The woman I had a window 2 was very rude and told me she didn't read minds. Things can be said and done in so much better ways people. Get some new people in there who dont hate their job and the public. Do better DMV! read more

After 4 visits and 1 visit to another DMV and more than a few hours of waiting they were able to register a vehicle. No soap No paper towels No bill of sale Other than that it was pretty good. They have clipboards and pens and plenty of seating and the hand dryer works. read more

I went here to take my driving test and the guy I got was awfully rude. Just like every stereotypical dmv worker.

PLUS SIZE WOMAN LISA MITCHELL WINDOW 14 AT THE DMV IN FONTANA CA ON HEMLOCK IS THE MOST UNPROFESSIONAL WOMAN ,. THIS WOMAN VERBALLY ASSAULTED ME AND MY 8 YEAR OLD CHILD CALLING US STUPID BITCHES BECAUSE IT WAS 4:30-4:45 on 07/09/26 AND THE WOMAN WANTED TO GO HOME . Employee got out of her chair starting getting loud , using hang gestures as if she was going to proceed a fight using profanity , verbal assault , and threats. please fire this dirt bag of a woman . hope it doesn't happen to anyone else and as for the manager there AMANDA not really much help asked for a follow up on what was going to happend to the employee and pretty much i was told they took statements from all other employees but didnt take mine seriously higher ups please reach out the way this branch is being managed should be over looked read more

So when visiting a DMV it's always a hit or miss with all employees. Today's visit was good until I had to take a picture when renewing my ID. The lady that help me renew was extremely nice! Seems like she's happy to work at DMV. The lady working the picture booth was extremely rude. She should not be working with customers. This DMV is always clean and is very big location they have over 30 windows to keep the line moving. Most of the times most windows are open. read more

DMV - FONTANA - Departments of Motor Vehicles Near Me - Fontana, California

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Never thought that I'd leave a yelp review for the DMV, but the world is weird right now so...First of all, why are DMV employees so agitated? If you come into contact with 4 employees during your visit I guarantee that 3 will give you attitude. I understand that working with the public can be stressful. but nobody really wants to spend their time off work at the DMV. We can get thru this visit together if you help me. Anyways, this review is for the behind the wheel examiner with ID number 41. I don't know this lady's name but she's around 5'5 and wears a mask. Apparently her hobby is failing drivers. My son tested with her twice and she failed him both times. I observed her failing multiple drivers while I waited both times. She goes to work looking forward to failing drivers. It's her favorite part of the job. And you can't really dispute what's on the score sheet because it's her word against your teenager. On another note, why is it OK for a minor child to go driving in a car with a total stranger? That thought crossed my mind after he failed his test the second time with Lady #41. He probably would have passed if I were in the car. Most teens would probably pass and be less nervous if they could have a parent in the car with them. Anyway, just avoid examiner #41. Good luck! read more

I can't believe how efficient the new process is! I made an appointment online (and was11 minutes late). The person who helped me was highly informed and clearly explained my options in processing my real id application, I paid, and I took a new picture in less than 15 minutes. The DMV never use to be this smooth of a process!!!!! read more

Experience was so bad for the test I had to download yelp first off the lady was 30 minutes late next she was rude and when I didn't understand something she repeated what she said and over quickly with no explanation for taking people driving for their tests all day as your job it is crazy to be that rude worst experience ever. Everyone inside was good bug the instructor with the mask was very rude. read more

First time I've ever been in and out of a DMV within 10 minutes for a license renewal. Parking is plentiful. Having an appointment earlier in the morning makes a huge difference. Otherwise, keep monitoring their live wait times on their website to see when is the best time to go. Service is friendly at the picture area. The lady who served me at the usual desk didn't seem to like her job or be there, but she had a professional attitude. read more

The driving instructor Oscar was extremely rude, every single person who works here must submit a resume with miserable on it.

This location has most of the kinks worked out. The process without an appointment takes about 90 minutes. The staff I encountered is not friendly just very robotic. They play music very loudly and rotate the genres. read more

Just in case you need to go inside the DMV office, they now use kiosk machines inside to help with most common service like , drivers license replacement, registration and identification cards are available. This office (Fontana) is very crowded most of the time. The good thing for me is the system they use calling numbers works out well. I got a number and sat down waiting for my services. The lady at the front desk Lisa R, was very helpful to me and my needs. Yanai (window 18) was the next person to help me, she as well was very nice and attentive to my needs, and Melanie (Photo window A) was the last person to help with my needs, she to was very friendly and helpful to my needs. DMV always gets a bad rap on service and quality while you wait inside or outside. Well I'm here to say I support these three very important women in their office, their efforts go far and beyond to make sure all is well before leaving the office. I've never had a problem using this office. Great Job read more

The appointment online on the website where you get in line was a great experience today! I went in on a Wednesday morning at 10:30 AM. I got in line at 10:15 AM online. I was number 32 originally and in 20 minutes I was down to number 24. I headed over to the DMV and I was number 17. I waited about 10 to 15 minutes and I received a text message when I was number 7. This is a great system! The clerk that helped me was really serious though. I wish that she would've been more pleasant. I felt like she was questioning me instead of asking me professionally what i'm here for and what documents I had. After verifying that I had on my documents, she had me fill out a form electronically to verify my information was correct and asked me to head over to the camera line. That portion went well. read more

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Driving test at 11 Checked in at 10:30 Still waiting in the car at 1:30 with 8 more cars to go. And hire more people not just the one tester for driving test. There should be at least 4 driving test individuals. And please give the team in the building classes on how to be kind, smile and treat people with respect. They are miserable working. No need for that style of care. read more

Waited in line for almost 30mins, By the time it's my turn, a white woman with tattoo told me to fill up some papers. So I did, filled up everything and waited for my number to be called, but she kept calling people in. When I come up to her, she told me "YOURE NOT IN MY CUE, HONEY, ITS BEEN OVER 15mins" I told her I've been waiting because she kept calling people in. And she's like, if you want get another cue or if someone doesn't show up, I'll call you in. Mind you, people, if they give you 15mins, you'll see your cue on the screen. But after I talked to her, my cue never showed up on the cue. So it's clear that she removed it. And keep in mind, she didn't tell me in the first place that I only have 15mins then they'll remove me from the cue if I don't show up. I don't know why it's so hard for other people to be kind. Probably because I'm Asian and she's white? DMV, you can do so much better. I know your workers are tired but people patiently waiting for their turn are tired too. read more

They have an unhelpful, rude typical miserable DMV employee attitude here. Don't show up during the last couple of hours before they close because apparently most of them are too tired and hungry already and they just want to go home, even though they are still on the clock. Expect less than satisfactory assistance and even worst customer service if you are still waiting inside after they close the doors at 5. Since when does the DMV can not register a vehicle without a bill of sale while having everything document in order, this according to the old rude big woman in window #3 and her just as useless supervisor. Just a reminder .. you weren't forced to sign up to work as public servants. Thankfully, the Rancho location is open again. read more

First the dmv website offers a line check in but I was on refreshing the screen from 7:58 am to 8:03 and it was not coming up. So I drove immediately. When I got there the inside line was full but not outside yet. So that wasn't too bad. But you check in first then get a number to be called up. So honestly if you go in as soon as it opens you can get out within the hour. At about 8:30 the line was already out the door. Also make sure you're paying attention to your number. When I was getting my paperwork done this lady came up asking for help unfortunately since they passed her number she had to go outside and wait in line again?!?! read more

Make an appointment to the DMV. We had an appointment at 10am. We checked in at 9:30 and my daughter was able to take her written driver's test within the 10 mins of checking in. The staff was friendly and patient with us. My daughter was a little nervous, but the staff encouraged her by telling her to take her time with the written driver's test. It is busy. There's a lot of people, but there's plenty of seating, and clean restrooms. Overall, my daughter and I had a good experience at this DMV. read more

If i could Put 0 i would this place is the last gate of hell if you can avoid it please do so. I dont mind waiting but this place made me get 5 different numbers just to get a dl renewal for a real ID i live 3 mins away from here and getting my documents wasnt so bad but they will ask for documents 1 by 1 and even will ask for your citizenship even if its not stipulated on there website. I have my passportID etc but these people have no empathy nor compassion in helping people out they will make it harder for you to finish what ur doing. I know dmv is already hell but these people are their natural devils! read more

This is my go to. It's large and organized. And fairly quick compared to rosemead or West Covina.

The condition of the restrooms are unacceptable. California taxpayers pay ridiculous amounts in taxes for us to have to deal with this bull When I mentioned to a security guard that the restrooms in in desperate need of attention, all she could reply was the custodians only come after hours. No seat covers! No paper towels! Absolutely gross read more

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I've never had a bad experience here. Everyone has been helpful. I find when I go, watching the lady which is probably a manger call people to counters 1, 2 and 3 super funny. Funny to see how many people don't follow directions. I will say, watching the line que helps the time go by. I would also like to mention that it helps researching what you need and what services are offered before make a drive. This will save you a lot of time. Also, making appointment is best for most services if you can. Plenty of parking here! Good luck. read more

The older white male uniformed security in the beige shirt monitoring the front door has an issue with women or people of color. I had a scheduled appointment for 4/4/25 at 10:20am. I provided appropriate documentation to prove I had an appointment today. He asked what I was there for, and I told him to renew my driver's license. He asked me for the time and date of my appointment and I told him today at 10:20am. His response was, "Next time you speak to me, give me the date and time." I won't be returning to this location for a license renewal so I'll be sure to never see this man again. Also, I waited over an hour with an appointment so this is not the best location for scheduled DMV appointments. Lastly, the soap dispensers are empty and no paper towels in the bathroom. read more

Edith was an absolute wonder. Made what I thought was going to be days of coming back was done in under an hour with just a walk in. Never once made me feel rushed. Answered every question for 3 different cars. One badass. 102 dgr heat and tired customers end of day. Thank you guys. read more

Most importantly, appointments should be honered, not canceled due to staff neglect. This place needs improvement or get new management. The service is unacceptable. read more

Today is March 2nd, my appointment was at 2 PM I went into the DMV to the appointments line of where, a very rude lady wearing a dark navy, blue or black professional coat with a pink blouse and a big bushy ponytail of curly black hair was extremely rude, rolled her eyes and refused to answer a basic question. I asked her, which was, ma'am am I in the right place, Am I in the wrong line, even though I was in the right place, she went on to Badger me and to tell me that I must stand in the line where the sign was over the line of which she was sitting directly under the sign, I cannot believe she was so rude. When I brought it to her attention , she repeated herself even more rudely , then rolled her eyes and said that she was not helping me. The rudeness that I experienced in this short narrative was staggering. I was\nAt the appointment line , I had scheduled an appointment and arrived thirty minutes early and asked a question and was treated like I was a homeless derelict with no right of being there or asking a question. I went on to make a complaint after I concluded my business. When I was when I did check-in and get to the correct window, the associate at that window who helped me with my renewal was very nice. I aired my grievance to her and she got me a manager. I shared my experience with the manager. Then I filed a complaint online on the survey. Now I'm putting a Yelp, because the woman at the front desk should never be in a customer service position or ever be allowed to work in the general public, her attentiveness to a customer was appalling. She was rude, abrasive and outright a terrible person. I told the manager of the d m v that that woman at the front desk wearing the navy blue or black jacket with the pink blouse and the big bushy , curly haired ponytail , needs to be fired because she is what's wrong with the world today! I told the manager that I will never come back to this d m v and that one woman upfront completely degraded the entire department of motor vehicle organization , somebody ought to be fired , whoever hired her , obviously they picked someone who has no customer service skills and that is appalling , that's an absolute fail in the customer service arena. You always have to go where there is an appointment available.But what a shame if you have to utilize the fontana. Fontana, DMV you need to do a better job screening.The people that you allow to work at the front counter , and if ever you're associates give poor service , they need to go , they need to be fired , that's unacceptable in a public position like the d m v. read more

if i could rate this place 0 stars, i would. i accompanied my best friend here as she was taking her driver's test and not only were the staff members extremely rude, but we heard the driving instructor saying absolutely terrible things to another worker regarding a girl who failed her driver's test. they were making fun of her and laughing, and we were so appalled by their behavior. it's unfortunate we were unable to catch their names, or else i would definitely write them here. only go here if it's your only option. trust me, there are kinder and better DMVs out there! /: read more

Terrible WORSE DMV TO EVER TAKE YOUR DRIVING TEST EXAMINER 41 name started with an A looked like Alice but it's very sloppy writing She was rude mean had a terrible attitude on her She seemed to hate her job She didn't introduce herself at all was yelling at me when doing the inspection Her whole entire look and vibe was terrible she was dressed like she worked at a medical office had a coat and mask on her whole vibe just was not it I wouldn't recommend taking it here THEY ARE UNFAIR AND BIASED INSTRUCTORS THEY CLEARLY DONT KNOW HOW TO INTERACT WITH PEOPLE NICLEY OR WITH ANY RESPECT YOU FEEL BELITTLED AND TALKED DOWN TO TERRIBLE read more

I have gone to this DMV about 3 times now. Every time I'm in and out. Fast service and very helpful.

They're okay. Some of the employees really hate their job, the people that come in, or maybe both. Not very organized checking people in or clear in communication. What's common sense to some isn't for everyone, employees should take a course at being professional and handling high volume business. 6/10. It's pretty much their attitude I have a problem with, I understand disliking having to deal with other people's bad attitude but it shouldn't affect you considering that you're literally clocked in. You're literally getting paid to handle it, handle it with professionalism. Do better Window 4 teller, the short pale skin brown hair, glasses and wearing a red dress yelling with a megaphone. (July 30, 2025 10:10am) read more

The Mexican driving instructor is the worst driving instructor. He lied on the test and made stuff up so I can fail. He failed 5 people in front of me before I took my test. He needs to get fired asap read more