I went to the DMV at Brevard, NC this morning (Jan. 28, 2025) to renew my DL. The staff was very nice and helpful. Others, like me, who were in the waiting room were polite and considerate. i left in a little less than an hour. It was a very good experience. read more

Night and day difference between this morning and the other day. Could very well have been the result of a call to North Carolina DMV Customer Service hotline. People there could not have been more friendly or helpful in responding to the concerns expressed in my previous review, especially those related to my wife. First, they sought out and found a cancellation for today at the same office and booked me first thing today. Second, they took down my complaint and promised an appropriate follow response up which came but a short time later. Indeed, the supervisor of the day for the lady mentioned below called me directly. And when we did not connect, she called me again today. Impressive. Perhaps word had already passed on to the Brevard office because the lady was so different today, not just with me but with the score or more of folks present inside and out. Dare I say, friendly, helpful, thoughtful. When I met with her to turn in my CA license for a NC license, she was patient, personable, professional. Particularly patient because I am new to the state and don't know all the highway signs as I should Took more than the 20 minutes she had predicted. But she worked through it and was kind, considerate throughout. Can only hope that this much more preferable sort of approach to customer service will become the benchmark for this office. It works! read more

This is hell on earth. I have never been to a place like this in my life! Maybe in a third world country there is another as dysfunctional and brutal? I got there an hour before they opened. I had to wait in line for over 6 hrs, OUTSIDE, in 43 degree weather!!! Luckily I met some nice people but the lady behind us fell to the sidewalk, in total exhaustion. I was sick for days afterwards. She just sat on the sidewalk for 30 min before standing up again, me i was in bed in pain due to a fibromyalgia flare up. No food or drink allowed! This place is dangerous and I am surprised they haven't been sued yet. A corporation would be sued for inhuman work practices but somehow NC, with all their high taxes, can't afford to get a decent size building and adequate amount of workers for the DMV which is mandatory?! Something isn't right. Is NC crooked or backwooded? This set up is even more inhumane for the few workers that are insanely understaffed, thus overwhelmed. Unbelievable! read more

Third time trying to get a duplicate title. First time, 2 hour wait with appointment, left. 2nd time, 2 hour wait with appointment, left. 3rd time, first appointment in the am, server down indefinitely, left. Everyone at the Brevard DMV needs to be replaced. No walk-ins are being acceptable at any of them, this is ridiculous. read more

Very convenient and faster than mailing. The lady who helped me was pleasant and helpful. Very nice experience.

The worst DMV I have ever been to. Arrived at 8:00 AM with my boyfriend to get his license. They checked and made sure he had all his documents and cleared him and gave him a ticket. Waited until 12:00 until they finally took the first walk in. We were near the front of the walk in line. Finally got called back at 2:00 for them to say he was missing a document. Completely the lady's fault who checked his documents. We had to leave to print that document and came back only to be brought to the end of the line. Reached closing time and they never got back to him. We waited from 8:00 AM until 5:00 PM and he never got helped and there was nothing they did for him. 9 hours of a day wasted for nothing read more

Working the DMV is a thankless job. There are two people working this office who are on top of their stuff. Working quickly. Friendly. Helpful. It was a very pleasant experience. read more

Wife came early to stand in line for me, with our 8 month old who's teething and in a sleep regression and in a leap: he's cranky. I got off work early and drove straight over to assume the spot in line she stood to reserve for me. Lady working said she'd honor our place in line: she didn't. Printed me a ticket and reassured us, I didn't realize what had happened until the third person behind us was called. The ticket she gave me was at the end of the line. All DMV's are inefficient and poorly staffed, I've never had a good experience at one, but this is exceptional. Completely powerless to change it. If you think the Gov should be in charge of more things, go to your local DMV. You'll have plenty of time to reconsider your perspective of the government and its ability to function. I've been here for 6 hours and could reasonably be here for 3 more. To do a computer-based knowledge test for a permit. One star is too high. read more

No one ever answers the phone. When I finally got an appointment to get my real ID, the man who was doing this was absolutely the rudest, most obnoxious person I have ever encountered. He should not be in a position of "helping" anyone. I got the impression he thought his job was to make sure NO ONE could do this, and was quite upset that I had all the paperwork I needed. He seemed very reluctant to actually let me get the real ID, which I finally received in the mail. This old man should be retired NOW! read more

Date of Visit: Mid August, Wednesday, 2 PM Wait: 1 hour with four people in front of me. Three employees working, one taking his time to pull out his gum and count some money... I was told that three people working at once is unusual... Husband's wait about two weeks earlier: 2 hours. He left and came back and they still had not called him. So you might want to reconsider that "smart" drive from another county to come here. Location: Nondescript borderline industrial area Parking: Ample, large lot shared with other companies Seating: Meh - about 13-15 seats - maybe. Cost: $40 - debit accepted Process: Enter the tiny, tiny room and immediately in front of you on a low table is a computer touch-screen for entering the reason for your visit. Follow the prompts and wait for your ticket to print. Find a seat if you can or nestle yourself on the floor. Try not to block the single unisex restroom with the door that opens right into the room. *Hint - If you are like the man who used the restroom in all its glory (since the place is dead silent), you may really want to actually wash your hands because we ALL can hear that you didn't turn on the water...Sit and wait and sit to be called. You will be called into the much, much larger next room where there are three desks and the itty bitty curtains for taking photos. You will get an eye exam and be asked to identify a few street signs, etc. There is a large poster in the waiting room. You will have plenty of time to review it during your time in purgatory. There is a TV with no volume. You might be able to turn it up but no one bothered. Besides, it flips through the numbers they are calling. Hint: Have your paperwork ready, know what you need. It's no one's fault if you don't do your research. I heard more people get frustrated because they didn't have what they needed or didn't understand. Nothing like watching a teenage girl get mad at her mother because she wanted to do the process by herself but had no comprehension of what was being asked of her. The system runs your name to verify if you owe any other states outstanding fines, etc. If you do you will not get your license. New ID means: birth certificate, social security card, marriage certificate, proof of new address (lease, etc.) ID will arrive in about two weeks. In the meantime, they will give you a printed paper one with your photo (and enhanced head size) on it. Weird quirk - It will read North Carolina Driver License. read more

I spent about three weeks researching what to do for the Real ID, trying to get an appointment instead of waiting, etc. Here's the low down: NC DMV is run horribly statewide. Like most NC DMV license facilities, this one is understaffed (not their fault, the State's fault). You cannot get a renewal appointment at this facility but I called Hendersonville and got a taped message to call Raleigh to make appointments. I called Raleigh at 3:03 pm and received a message that because of the high volume of calls my call would not be answered that day. Again, this is 3:03 pm. I arrived at the Brevard facility a little before 7:30 am on a Wednesday morning and there were three in front of me all trying to get their first driver's license. I was the first in line for a license renewal. More lined up behind me not long after I got there. The doors opened promptly at 8:00 am and the three newbies all went in to start their process. I waited about 25 minutes to be called. Did not chitchat with the personnel - waited for them to ask for my documentation. Gave it to them, they entered the info, asked me a few questions about if I were a druggie, organ donor, wanted to change anything on my voter registration, etc. Asked if I wore contacts or glasses. Read a numbered line in the viewer (no sign test since I have no tickets or infractions). New picture taken. Paid. Left. Gone by 8:35 am. Here's the key like others have said: have the correct documentation - if it says a certified copy of your birth certificate, take a certified copy not just some regular copy. Something with your social security number on it. Mail with your address. Your current driver's license. Bring a couple of back up documents in case they need to see something else. Pay in cash. Yes, they take some credit/debit but this just holds everything up. Find out what you will owe and give it to them in cash to expedite matters. What's always the hold-up at these places? Understaffed for the volume of work, people not having the correct documentation and people paying with a card. read more