I typically don't write bad reviews about businesses, but unfortunately this one is extremely…read morejustified.
I brought in a ring to Gold Market Jewelers that I inherited from my grandma, who passed away very recently. With my wedding just a few months away I wanted to use some of the diamonds from her ring to have a wedding ring made. When my fiancé and I first met with Rose, one of the owners, she was very kind. After I mentioned that some close friends had rings made there, she even offered us a friends and family discount, so my first impression was great.
Over the next few weeks we talked over text and finalized the design for the new ring. I then dropped off the original ring at the store so they could get started with making the new ring. Rose was there and gave me a quote of $2,300. Looking back, I regret not getting the quote in writing. Next, they made a wax model of the ring, which I returned to the store to try on. After trying it on I approved the design and told them to go ahead with making the official ring. About a month later, I was told the ring was ready to pick up.
When my fiancé and I arrived to pick it up Rose wasn't there, so her husband Joe checked us out. He then proceeded to tell us that the total was $3,100. We were both shocked and immediately told him that Rose had quoted us $2,300, not $3,100. He seemed surprised but did not offer any adjustment. They had also assumed that the gold from my grandma's ring would be sold to them and this was factored into the price, despite this never being discussed with us. I had to specifically ask for the gold back. We felt we had no choice but to pay the $3,100, especially since Joe reiterated a few times that the shop was closing early. Before we left, he said he would leave the price ticket sitting out for Rose to review and that they would try to make things right.
A few days later, after hearing nothing, I reached out through their messaging system and asked how the price had increased by $800. This is where the experience became extremely negative. Rose gave me several "explanations" for the price that I have evidence contradicting.
First, she claimed I had been quoted $2,300 for the ring to be made with white gold rather than platinum (which is what my ring was ultimately made with). However, I have text messages between us showing that I told her I had decided on platinum before she gave me the $2,300 quote in person. So she did in fact know that I wanted the ring in platinum when I was given the quote.
She then claimed she was present when I tried on the wax model and that she confirmed the $3,100 price with me that day. Except in reality, she was not there. I tried on the wax model with her husband, Joe who had told me that Rose was not at the store that day, and he never mentioned a final price or quoted me $3,100.
Finally, in these messages Rose claimed the value of my grandma's gold was $450 and that this was the amount she had written down to offer us. However, when we checked out, Joe only offered us $350, which I have a receipt proving. We have since also learned that the gold is worth more than twice the $350 they offered. She also offered no explanation as to why it was assumed we would be selling the gold to them when it was never discussed with us.
I called Rose out on these discrepancies, but she ultimately ignored my response and I never heard back.
The one silver lining is that the ring itself turned out beautiful. Unfortunately, that is about the only positive thing I can say about my experience and this business. Given the unexplained $800 price increase, the confusion and lowball offer with the gold, and the several lies I was told to try and justify all of this, I cannot recommend this jeweler. I would strongly encourage others to choose a jeweler who they can trust and who communicates clearly about pricing.
