The first company that Care Centrix assigned to fulfill my motorized wheelchair order was out of Miami, they never called me and decided not to fill my order without telling me. Boy am I glad they flaked and that I ended up with the DME Shoppe - for it was a blessing in disguise.
It may have taken a year from start to finish to get my motorized wheelchair approved by insurance, but it wouldn't have happened without the amazing people at the DME Shoppe.
From the beginning they walked me through each step, helping to coordinate Dr's, Orders, Evaluations, Insurance and everything in between.
They were kind, patient, caring, understanding, flexible, great at communication and went out of their way to make sure I got the device that I truly needed to be able to function, doing the hard work of negotiating with insurance and winning.
The staff even chipped in and made sure I got an accessory that was critical to my functionality that insurance wouldn't cover, they also worked with the manufacturer and it made ALL the difference.
I didn't know I had a choice when this process began and now I know that we can choose who to do business with and I wouldn't chose anyone else.
If it wasn't for the good people at the DME Shoppe, I wouldn't have been able to take my 16 year old furchild (dog) Vienna on adventures around the neighborhood in my wheelchair for the last month of her life, and for that gift I will be FOREVER GRATEFUL.
This chair has changed my life for the better. I didn't realize how much of an improvement in my quality of life this chair could give me back, on good days I am able to use Para-Transit and go to the grocery store or to a Dr's appt by myself and on bad days I'm able to get to the bathroom instead of having to use a bedpan.
Thank you, from the bottom of my heart, for all that you have done for me. My life will forever be improved from your kindness.
Cordially yours,
Nicole Forbis
P.S. This is a picture of my beautiful chair and one of my last adventures with Vienna in my wheelchair before she passed away. read more