I have to say I wish I never booked my wedding DJ with this company. My fiancé and I attended a wedding and thought they were great. The minute we got engaged I knew I wanted DLE for our dj. Sadly, as soon as I hit submit on the down payment my hope and excitement went out the window.
Our reception hall asked that all vendors be set up prior to the start of cocktail hour so that they wouldn't be arriving along with our guests. I completed the contract with the corrected time and followed up with Daniel to make sure we were ok. A few days later I still didn't receive a response, so I followed up with a second email. Still, nothing. What I did receive was an email stating that my invoice was 14 days past due. I was finally able to track down Daniel and get him to contact me after calling his office. He explained that it was a computer glitch, and that we were fine. I accepted that and moved on. 2 weeks later I received an email from his entertainment coordinator asking if we were still interested in using them for entertainment..almost a month after I gave them an $1,100.00 deposit. By this time, I lost complete faith in this company and decided I couldn't depend on them. I sent Daniel a termination email explaining my concerns and reasons why I couldn't use them anymore. I was told that my emails were sent during a very busy time for them, and they must've gotten lost in the mix. This isn't what a bride wants to, or should hear. No matter what industry you're in, the customer should be made to feel like they the only client being focused on.
Now, Daniel is claiming that I was unresponsive on the phone when he called to discuss the termination of our contract. In reality, I missed his call while I was at work, sent him an email asking to call my fiancé with any questions, and he never did. He finally sent an email last night stating that we would not receive a refund of our deposit.
Would never ever recommend this dj company for anything!
In response to Daniel's post:
Daniel,
It was never our intention to be the most difficult clients. It was our intention to hire an amazing dj who would make our wedding the best, which we saw you could do at a friends wedding. We have no doubt that your skills would have made it great BUT we did have doubts of whether you would even show up. Your business professionalism is nearly non-existent. In the email shown above, which you still have not acknowledged, we didn't even have a signed contract! Now, that email was sent on 11/25 and we responded to you to cancel our contract on 12/4. That's NINE DAYS that you had to correct the issue, and to say it was yet another computer glitch. Instead, we got no call or email. Nothing!
If we had a signed contract, and you had so many opportunities to book another wedding, why were we receiving an email asking if we were still interested??
Additionally, to say that I became unresponsive and that you could only resort to leaving me voicemails is a blatant lie. You left ONE VOICEMAIL. As I said in my review, I couldn't get to the phone that ONE time. It is absolutely unacceptable and completely unprofessional to say you were just too busy to get back to me and to lie and say I ignored all of your calls.
Is it really so hard to imagine and comprehend why we lost faith in your company and chose to not work with you? It was nothing but "glitches" since the minute we signed the contract with your company. I could not in good confidence go forward with the contract. The right thing to do would be to return the money. At the very least, a sizable portion , if not the whole thing.
Either way, you make out better in the end. You can continue on to book another wedding, will probably keep our money, and we're the two left to find a new DJ 9 months from our wedding. read more