BY FAR THE WORST DECISION we made for our wedding.
The ONLY reason we booked with DJ Butlers is because of our incredible photographer, Ron Wood Photography. The offered a great package that included them, and since we were sans-DJ at the time we said we'd give them a shot. They said Freddy the owner would contact us 3-4 months out & set up a meeting with us about 2 weeks out.
It got to be 3 months out & we still had not heard anything, so we emailed & were told Freddy would be calling us later that week. He did, but right away came off as inconsiderate, saying "Well we never contact people this early. I can send you the Wedding planning packet & your DJ's information, but we set up meetings for 10 days before your wedding". He then proceeded to ask us questions, and came off pompous, acted like he knew better & thought we were doing things wrong when we knew what we wanted.
It got to be less than a month out & still no contact, so during the course of a week, I called him at least 5 times, leaving 2 messages just to check in & see if we could schedule our "10 days out" meeting. I got no response. At this point, getting pretty worried I emailed them while my fiance decided to call until he answered, which he finally did.
He then proceeded to tell her that I was lying & had never called or left any messages trying to pit us against each other, even-though she had seen me call & leave at least 1 of the messages herself. He was completely rude about the entire situation & then afterwards emailed me telling us his trademark line "Don't worry you have plenty of time..." All we were trying to do was to schedule our meeting.
We setup a meeting with our DJ for the next week (2 weeks out), but had to cancel on him, so we asked to reschedule for the next week (1 week out). We chose a given time, & he said, "That works I'll call you if that doesn't work out". He never called. Then the day before the Wednesday, he called saying "Um that meeting time is taken". Obviously we were miffed, but we agreed to reschedule, to which he said the only day I have open is NEXT Thursday (2 days before our wedding!) COMPLETELY Unacceptable. We were NOT going to meet with him 2 days before our wedding to go over the specifics of what we wanted & my Fiance made that PERFECTLY clear! She said we NEED to meet THIS Thursday, TOMORROW, to which he said "I can meet you at 7:00 at our office".
We arrived early expecting to see someone there, but no was. In fact the building was so poorly marked we barely even knew if we were in the right place. We waited until the 7:00 and STILL no-one was there. At 7:10, my fiance started to call our him & it would ring & then go to voicemail. She called about 5 times & left him messages, meanwhile I was calling their main office & getting no-where. Just about to give up when I said, let me call him from my phone, and BOOM! HE PICKED UP!
BEYOND INFURIATING! He had just screened her calls, then proceeded to tell me that she hadn't been calling & in the same manner as his boss told me that she scheduled a meeting for the NEXT WEEK (2 DAYS BEFORE OUR WEDDING!). LIES! He obviously didn't realize he was on speaker & she was standing right next to me throughout this entire process. We told him to stop with the lying & that he better meet us tonight! Shocked at being caught, he starting panicking & gave some bullshit response along the lines of "Well I'm nowhere near the office & I can't meet because I have my daughter". We were willing to drive to somewhere convenient for him & yet he STILL would not agree to anything. He proceeded to tell us and I quote "I mean I don't know what this is an issue, usually we don't even CALL to schedule meetings until 10 days out".
His floundering attempts to quell our un-mistakable anger were failing, so he FINALLY relented & said he'd call us later that evening. The phone call happened, (he arrived late too). I explained to him VERY clearly that we just really did not want the songs on our do not play list played & that the hall was small so the music should NOT be too loud.
The wedding day came & we were shocked he even showed up. But of course the music was too loud & MULTIPLE people had to complain to him to turn it down which he would for 1 song & then he'd turn it back up again. But the thing that pissed me off the most was that he blatantly disregarded our DO NOT play list & played a few anyways. Overall he did OK at the actual DJ-ing but when I'm paying you & give you explicit instructions on what not to do, ESPECIALLY after the hell your company already put me through the least you could do is adhere to my instructions. But even that was too much to ask.
Overall, dealing with this company was just a HORRIBLE experience. They Lie. Pit you against your partner & are not worth the stress. Freddy comes off as a pompous jerk, & the best advice I can give you is Stay FAR, FAR Away.
The sheer level of incompetency & unprofessional-ism is completely unacceptable! read more