Best Feature: DJ was friendly and did run the reception fairly well
Worst Feature: Exceptionally poor communication, no custom playlist used, etc.
I recently got married and took advantage of a cyber Monday deal with this vendor (Monday after Black Friday) to get an additional credit towards our overall deal for a wedding reception. I had done a lot of research on DJs and was hoping that this would be a good choice.
Unfortunately for us it was absolutely not. At first, everything seemed great. Our DJ was very friendly and we happily planned out our service and lighting decor. We also used the advantage of the custom playlist to create our online playlist for music we wanted at the reception - total waste of time as none of them ended up being played. We did hear one of our requests played, but as we later found out our friend had specifically requested it from the DJ who had never even heard of the song - bad call since we'd made a list with it on there. If we needed to do something before the wedding to ensure he knew of the list and could play it, it would have been great to know.
Our DJ was getting married just weeks before our own wedding, so I was hoping he'd have an even better understanding of how important we'd find the event since he himself was getting married. We received an e-mail nearer the event requesting we finalize our plans no less than 2 weeks beforehand and we wanted to be sure we had things finalized, so we gave our DJ a call.
No response. We called the main line and left a message - no response. We attempted a few more times over the course of the week and eventually I remembered our DJ had mentioned his marriage so I assumed at this point he must be on his honeymoon.
We finally got a hold of him AFTER his honeymoon (just one week before our own wedding) and confirmed details (sure enough he was MIA because he was on his honeymoon), but the fact absolutely NO ONE got back to us about this until just ONE week before our wedding was astonishing. We're paying money for services - if they know their DJ is going to be out of town (and they did, one of the DJs at Party Pleasers ran our DJ's reception), someone should get back to us and either confirm well beforehand (pre-wedding / honeymoon) or help us while we're racing to finalize everything just a week before the wedding.
The lighting we requested was two colors for our uplights and we were reassured just 2 days before our wedding our DJ himself knew where the lighting supplies were and would definitely have our requested 2 colors at the event. Now frankly the two colors were not going to make or break our reception - it's just colors for uplights. What really upset me was the fact that when we got to the reception, I realized very quickly only one color was used - and no one had called or communicated to let me know anything would be different than what we ordered. In fact, our DJ had smoothly assured us he'd be handling it himself and it would be exactly as we requested. It wasn't.
I also don't appreciate the DJ informed me he did not like our wedding coordinator after the reception. I went up to thank him for his services and he decided to tell me he didn't like the wedding coordinator we'd hired for the day of the wedding. I can totally understand if a vendor isn't thrilled with another vendor, but don't tell the bride how much you don't like another vendor. Not professional.
We paid for both - and I can tell you right now I loved our wedding coordinator as she communicated well with all of us and ran the day-of events incredibly well. If I had to choose again, I'd definitely re-hire the wedding coordinator and choose a different DJ service because at least I felt the coordinator could be trusted and was very communicative.
If you're going to promise something, deliver. And if something has to change, then at least have the courtesy to communicate it. We're paying for services - we at least are owed that much. Instead, we really felt like the communication absolutely was not there and that as far as DJs go, we would not ever choose them again nor recommend their services.
It was average service and if I could get that kind of service for a lower dollar amount, I totally would. read more