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Dizes Robert J Pac

1.0 (1 review)

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11 years ago

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Esse Health- Shiloh Internal Medicine

Esse Health- Shiloh Internal Medicine

3.3(3 reviews)
2.5 mi

At this facility they let their employees be rude, hang up on patients as well as make excuses for…read moretheir employees behavior. Susan who works as a phone receptionist for this office takes her job to personal to a level to argue with patients and hang up on them when the patients are expressing their concerns and Susan did not agree with them. This is not the first encounter I have had with Susan not liking my opinion and arguing back & hanging up on me. I called to fill my husband's diabetic medicine that I had put in a request for at our local pharmacy 2 days prior (hints: why I waited till today to go pick up also due to the holiday). I go to the pharmacy to see if it is ready. Only to be told our doctor's office has not approve it yet (our doctor's office will only fill scripts after 4pm each day) , so with that said another script request was put in from the pharmacy. I called the doctor's office to express this and SUSAN proceeds to comment "that this how we do things and sorry if you don't like it." "Also we just came back from a holiday." That is when I stated "yesterday would be the paper work from the holiday and which your office doesn't fill scripts till after 4pm so that means the holiday log should have already been worked."Not only did SUSAN express her rude tone of opinion back to me and hang up on me,but also continued to ignore 15 of my phone calls back to back. I then get a call from a non-registered number (while on hold with the office) and another lady who tells me "the phone systems are having issues" (which then means the office phones have had problems for 6weeks now also unprofessional) Mrs/Miss Susan is very unprofessional and rude as well as disrespectful to patients. I have not seen a doctor's office handle situations in such an ill unprofessional manner. I would not recommend this office to no one and I may be finding another doctor for my family of 7 since they are not for helping people and allowing their employees treat/talk to the patients and to ignore their patients. If Susan has acted and spoke to me this way just think how many others she has done this too and no one has spoke up.

This office has been assisting my family for many years. They have a great team that is caring and…read morelistens to your needs. The reason they aren't getting 5 stars is because they almost always bill me afterwards for a co-pay that gets paid at the time of visit. They also will not see patients who have not paid their co-pay.

Dizes Robert J Pac - internalmed - Updated May 2026

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