Deserving of less than 1 star if wan an option.
Good Tuesday, October 10, 2023 morning (7:17AM PST),
This is the 23nd attempt to communicate with TESBROS.
If we can't come to a timely resolution I will be informing city, state, and federal level consumer advocate and protection agencies in addition to legal advice and counsel if needed.
MXXXXX MXXXXXXXX
my phone# xxx-xxx-xxxx
CC: Better Business Bureau (BBB), Yelp
Next will be certified letters to TESBROS, city, state, and federal business regulatory organizations if not timely resolution.
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On Mon, Oct 09, 2023, at 10:33 AM, TESBROS Customer Service support@tesbros.com wrote:Again Michael, how can I assist you?
On Fri, Oct 06, 2023, at 10:01 PM, Mxxxxxxx MXXXXXXXXXXXXXXXx@gmail.com wrote:
18th attempt.
I have received very poor response (or better said lack of support) regarding my order with TESBROS. Not only has TESBROS created very serious inconveniences with my scheduling of work, scheduling of installation of merchandise onto my car feasible, TESBROS has also put an extra burden on the shop that I trust and have used to do excellent work on my car. My car is currently stuck in limbo at the shop while I'm out of town. The order was placed in September, and expected to be delivered in time for my appointment with the car shop to have the Frunk installation performed. TESBROS has been disappointing, frustrating, and unproprofessional. They "shipped the order the #", but left the largest, and most important item off the the shipment, and still labeled it it as "Order# "has shipped, when in fact it has not completely shipped. Again, the most important, expensive, and portion of the order that requires expert installation was simply left off the order without as much as a simple courtesy notice.
This has clearly caused inconveniences that have snowballed to not only myself, but to an entire professional team that runs a well respected shop in the Los Angeles area.
The lack of communication between TESBROS goes without saying, but for purposes of this review is clearly a huge customer service concern, and frankly negligent.
This will be over my greater than 20th attempt to communicate with TEBROS with regards to this matter to no avail. In addition, I have spent valuable time calling, checking messages, and attempting to contact TESBROS, while out of town and on vacation. Nobody in my party is happy with me having to do that, and nobody in my large group of Tesla owners is happy with what I tell them is going on, including, but not limited to having to spend extra time, and stress on a simple order that all agree could be resolved by simple communication between TESBROS and the custer- myself.
Sincerely,
Mixxxxx Mxxxxxxx
6xx-xxx-xx43
Call me to get an update on my order or provide a working phone # to speak with a human TESBROS agent all communication has been through bot chat algorithms, endless circling phone trees, non responsive emails, and web based form submissions. If I need be, I'm happy to accomodate a scheduled appointment time convenient for both of us, even while out on vacation.
Please call:
6xx-7xx-xxxx
or
6xx-xxx-xxxx family lne
This is the 22nd attempt to communicate with TESBROS.
If we can't come to a timely resolution I will be informing city, state, and federal level consumer advocate and protection agencies in addition to legal advice and counsel if needed.
Sincerely,
Mxxxxx xxxxxxx
xxx-xxx-xxxx
Photos to follow as well as any follow up from TESBROS. read more
