The two service techs were very professional. They identified the problem quickly and installed a GFCI outlet. They scored a 5 stars on promptness, professionalism, knowledge and service. The pricing seemed a little high though for the 30 minutes they spent. Because I was a first time customer, the $69.00 service fee was waived since work was done. That was enticing when I first called but later realized this was simply offset in the work fee. The work charge came out to $156.00 plus a TFS fee of $14.75 (no idea what a TFS fee is) for a total of $170.75. Assuming drive time of 30 minutes and onsite work of 30 minutes, that hour should have billed out at $75.00 to $100.00. read more

These guys came out and said they would charge me $560 to run a snake down my drain. Then charged me $70 when I told them that was too expensive and id figure it out myself. read more

Aaron was dispatched today to do a follow up inspection for a new air conditioner. He inspected the entire attic.: the new HAVAC system, but all other Dixie systems installed by Dixie, as I had asked some additional questions. His inspection was so thorough, and he explained everything to me in terms that I could understand. He even came armed with filters, which he installed for me while he was at it. I have been a DIxie Care customer since moving here, and I have been very pleased with the service. The best part is that all of the technicians seem to know a little bit about each others area, which is helpful in coming up with a solution. Also, when I do need help, I get priority treatment because of my DIxie Care membership. read more

Rude technician - no help on the customer service side. Will not use them again for anything since they are only interested in charging an arm and leg whether any work was done or not read more

I don't ever write reviews but this one is warranted. I contacted Dixie Electric and Plumbing to fix a broke faucet valve. The technician, Dewayne, came out and wanted to charge $544 to replace a $7.99 valve. I have repaired these in the past and it would take a beginner DIYer 30 min to replace. The technician told my tenant that the piece had to be special ordered and that it would take a couple of days to come in. The part is sold at Lowes for $7.99. Not only did the technician lie to my tenant and try to get over on me; I compare what he was trying to do to me to attempted robbery. I would understand if the technician had to use specialty tool and deep plumbing knowledge, but the only required tools are a hex key, crescent wrench, and a phillips head screwdriver. Once I contacted Dixie and told them not to complete the work due to the extreme overcharge, it was escalated to Eddie and he waived all charges and offered to do the work for $169 (which is still extremely high for the amount of work). At least they made it right by waiving the $69 call out fee. Glad there are other plumbing companies in the River Region. read more

Cant give zero stars, but would. Had a shower ball valve piece break and so the running water couldnt be cut off. Techs show up and dont even take the handle appart to diagnose the issue. They instantly wrote me 3 quotes ranging from a "miscellaneous" for 1000 to the "we fix showers not walls" for 1900 and charged the company for 2 hours of labor when they were here 20 minutes tops. The service manager was contacted immediately following their departure. He stated he was driving and would look up the account when he arrived at his destination and would call me back. I indeed did not recieve a call back. Today, he called back at mid morning to not only point the finger at us but have the audacity to ask for my next plumbers quote to "stay competitive." If you want to stay competitive, you have to do the job first. Will NEVER call Dixie and will make an effort to let many know that they are over-charging frauds. Thanks for wasting my time cobtinuously! read more

I needed some electrical outlets installed outside and they didn't waste no time getting it done. I'll say the price was on the high end but hey you pay for the knowledge, besides with the warranty that comes with the work you it's worth it. read more

Don't waste your money on this company. I have spent more time going behind to clean up their "repairs" than anything else. Thousands spent only to have to redo the work myself. Call someone else if you care about your home. The worst value proposition of any contractor I have used within the last 25 years. read more

I am writing this review with a heavy heart and a sense of betrayal, as I recently experienced an extremely disheartening incident involving Jesse Bailey and his son Brxton Bailey, who visited my home in Montgomery, Alabama, to provide a service. I hired Jesse Bailey for a service, trusting that he and his son would conduct themselves with honesty and integrity. Unfortunately, my trust was shattered when I discovered that they had stolen valuable items from my home, including jewelry, a PS5, and a sound system. To make matters worse, when I attempted to address this issue with the company, I faced an additional layer of disappointment. It is profoundly distressing to realize that individuals you invite into your home for a service would take advantage of your trust and violate the sanctity of your personal space. For the sake of transparency and the safety of others, I feel compelled to share this experience with the Yelp community. Jesse Bailey's contact number is 334-425-1396. I implore anyone considering services from him or his company to exercise caution and, if possible, seek alternative service providers. I have reported the incident to the appropriate authorities, but I believe it is essential to warn others about the potential risks associated with hiring Jesse Bailey and Brxton Bailey. The violation of trust and the loss of personal belongings have left me deeply disappointed, and I hope that my review serves as a cautionary tale for others in the community. It's a shame that this company does not take responsability for this individuals actions. Jesse Bailey & Braxton Bailey (334) 425-1396 3347461531 I feel the company know about them and cover for them sin little to no help was offer by them. Thanks Eddie R. Manager . read more

Dixie - Electricians Near Me - Montgomery, Alabama

Total rip-off!!! I had a stoppage and was told quoted over the phone of a price of $169, but when I got the final bill for unstopping the line, which still didn't take out the bushes in the line, I was beyond mad. They charged me $600 to do this 15 minute or less job!!! Yes, $600!!!! Why rip people off? They wouldn't have tried a second time if I didn't ask. This is not caused for and should be stopped. I will tell every one I know to NOT use Dixie Electric! read more

Excellent thank you for your help on our projects. We will call soon again I am sure.

sadly their residential door management is piss poor, rude, and I will not be using Dixie again for anything thanks to some guy Ronny. he had horrible attitude towards me and I heard him tell his tech he was going to charge me double since he thought I was a "Karen". suggest calling elsewhere. read more

I had been dealing with a problem since January this year. I had numerous repair people out and spent lots of $$$$. In October I called Dixie Electric. I am so glad I did. They took ownership of my problem and yesterday it was finally fixed. I found this company to be prompt efficient and courteous. I could not have asked for anymore. I highly recommend this company. read more

I have no issues with the quality of work. The two guys from Home Pro (Dixie must have subcontracted them). They were professional and did a super job. It took them three hours to put in a dryer vent which vented on the roof. That is about the right time. Didn't have to remove cabinets or tear up unnecessary drywall. Super job. Her is my issue: $2200 hundred bucks for a three hour job. I get it that no one likes to do this type of small job, so a lot of contractors jack up the prices. read more

The prices/estimates are outrageous. I thought I'd struck gold when I found someone to service my area. Turns out, they are GOLD. I had Dixie Plumbing come out for a clogged toilet. I paid $69 for them to come out and confirm it was indeed clogged. The estimate to unclog was almost $600.00, and this was with the discount for enrolling in a membership program. The technician said it was because they had to use a camera. I've been in my home for 12 years. This clogging issue has been a constant for me. Every couple years, I encounter this issue. I've had the pipes "jetted" out several times. Never before has a plumber attempted to charge even half this amount. The highest I've ever paid was $250. I immediately called another plumber from another area and discussed this estimate. He agreed that this was absurd, regardless of a camera. I suggest you think twice before using Dixie Plumbing or enrolling in their program. read more

My consultant was on time. He was very polite and we had a nice conversation while he worked. He explained everything he was doing and I felt comfortable that all the work he did was necessary. No high pressure to by a long term agreement. He showed me the benefits and let it go. I appreciated that. I will call them again. read more

Too busy to respond to our needs. Found another competitor who was willing to respond in less 6 hours.

Appreciated that they could come out on a Sunday but not sure why their $170 service call fee would not be applied to bill. It didn't matter though because we thought their quote of $2,000 to replace a builders grade 50 gallon electric hot water heater was high so we got another quote and low and behold we had our hot water heater replaced for $1100. We were out the $170 Dixie charged us to come look at heater on a Sunday but who cares when we saved basically 100%. How can there be such a drastic price difference for same exact job and material? read more

Sean was so very polite and professional. He is a great serviceman!!! Of course each person from Dixie Electric that has done work for me have been very helpful, polite and professional. I would recommend Sean and the others servicemen, if you are looking for the Best of the Best. Roberta Barbour read more

Dixie Electric, Plumbing and Air, did an excellent job on our home. We needed some electrical work done on our new home, vanity light in bathroom, kitchen light installed over the sink and a new outlet in our guest bed room. The electricians were very professional, they did an amazing job and cleaned up everything before leaving. I would highly recommend them for work. On the downside, I signed up for their maintenance program, which, don't get me wrong, is an excellent idea and plan, but they refuse to allow us to send the monthly payment. They want to be able to access our account instead of us being able to send the payment to them. I not sure what the deal is but they are adamant that you CAN'T set up your own payment to them with their address information. It seems ridiculous given the amount of bank fraud, identity theft and scam artists around that they will not let you set up the payment to be cut every month to you. I was initially told we could do this then called back and said that I could not set this up. Yet, I was told over the phone that someone else was allowed to do this for the very reason I spoke of, which is to not ALLOW an outside entity to dip into our bank account once a month. I wanted to give them 5 stars but because of this ludicrous policy on payment of the plan I give them 3 stars. read more

I use Dixie for several repairs and basic building upkeep. I have never called and been disappointed with the quality of service provided by their staff. They are trustworthy in a business that is extremely dangerous to my family and friends if not correctly repaired. read more

Dixie Electric has helped us on numerous projects as we have completed a home renovation. They are punctual, professional and extremely knowledgeable. Never pushy and totally transparent. Highly recommend the Dixie Care Plan. It has saved us money and allows for ongoing support. Extra shout out to Brandon-- thanks so much for your good work!! read more

Dixie Electric camecout quick to fix a water leak. They are always so professional. I call them for all my electrical and plumbing needs.

Beware!! This company quoted over $12,000 on an AC repair/replacement on my widowed MIL's six year old unit. If she hadn't called my husband with a payment question, they would have replaced an entire unit that turned out to have a small leak that the second company easily found and charged $900 for repair. I called the number provided in the response and the Verizon message said the number was not in use anymore. read more

Jason Evan and his crew were very friendly and professional, the job was a commercial install at Rheem Montgomery. They installed the transformers exactly as requested and even helped me trouble shoot a unit that was malfunctioning. they didn't leave a mess and the craftsmanship looks great read more

I contacted Dixie last week to have our tankless water heater looked at and they were not very helpful at all. A technician came out and could not fix the problem. He explained to us that the whole unit would have to be taken back to their shop to troubleshoot the issue. He told us that the best option was to buy a new tankless and that Dixie could provide one for $5000. I was not paying that much, so I called a different company. The new company came out the very next day and fixed the tankless for $350. Dixie is a rip off! They do not have skilled technicians to troubleshoot issues. I would not recommend their services! read more

Dixie Electric, Plumbing and Air provided the most abysmal service experience we have ever had from any company. However, I have edited the review because the management of Dixie has been very responsive to our complaint, which we appreciate. It does not change the experience we had on Sunday, but we are willing to believe that was not standard for the company. read more

CJ was excellent, he quickly identified the issue and presented me with the estimate before taking care of the plumbing issue. He went right to work once I gave him the OK. His work was very professional. CJ is a polite, professional. If I have more issues with my home I'll be calling Dixie to repair them. read more

I have always been provided with excellent work and professional service from the company. A bit on the expensive side, but they are always trustworthy. read more

I'm very pleased with my Dixie Electric experience. Sam came out for a plumbing job and was very professional. Prices were explained up front and the service was great. read more

We submitted an email request to them around 7:30am because our air had gone out. They called us back around 7:40 and Travis was at our house before 8:30. Carolyn (who I spoke with on the phone) was very polite and told us exactly what to expect. The technician, Travis, was very professional and found the problem quickly. Their prices were very reasonable (we've had a lot of problems throughout the years and have used a lot of different companies) and they told us how much it would be before the work was started. Overall, I'm extremely happy with the service we received and would not hesitate to recommend them. read more

Called Dixie Electric for a plumbing problem - HUGE MISTAKE! $60+ just to come out, and then $400 to NOT FIX THE PROBLEM, $60 more to come and look at the problem they didn't previously fix and nothing done to fix it. They then wanted to charge us ANOTHER $400 to put a camera down the pipe, and luckily we went to another company at this time.. Other company wanted half the price to camera scope and worked well with us to fix the problem completely for under $500. Dixie Electric was completely unprofessional and unable to meet the needs of plumbing customers. Maybe they're fine with Electric stuff, but DO NOT use them for plumbing issues!!!!!!!! read more