1. Division of Developmental Disabilities

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Hamilton, NJ

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Division of Developmental Disabilities

1.0 (1 review)
Open • 9:00 am - 5:00 pm

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7 years ago

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EZ Pass

EZ Pass

2.4(9 reviews)
0.7 mi

I opened NJ EZ Pass after many years of residing in NJ to enjoy the green pass benefits on the…read moreTurnpike - I was fine with NY-based EZ Pass before that. NJ EZ Pass has many issues and customer service is totally helpless. There was one occassion that my transponder was read in Turnpike locations (entry and exit) although I was not there. I offered proof why this was an error but NJ EZ Pass customer service declined to accept it and refused to reverse the charge after three complaints. When I decided to close the account, I followed all instrutions. NJ EZ Pass never acknowledged receipt of my transponder sent with tracking service. I know they received it. They continued charging me service fee after my closing request, charged me unclear amount for not returning transponder and refunded me only $9. Then, they terminated access to my online account so I could not download last statement and see all charges in detail. I did not loose much money but what is astounding is the blatant lack of customer service. BTW, all communication happens only through the portal - there is no documentation by email. I suggest everyone to screen shot or PDF print any communication. I would aplaud class action.

NJEZ Pass will over charge randomly and they take forever to respond to you and once they do their…read morecustomer service sucks and they're just already mad at the world so they're disrespectful but I would be mad at the world to if I had to work for NJ-EZ pass. if I could give them less stars I would.

Division of Developmental Disabilities - publicservicesgovt - Updated October 2026

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